company

Analyst 1, Merchant Care

Checkout.comSingapore
On-site Full-time

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Experience Level

Entry Level

Qualifications

Qualifications and SkillsStrong analytical and problem-solving skills. Excellent communication abilities with a focus on customer service. Technical aptitude and willingness to learn about our product offerings. Ability to work effectively within a team and adapt to changing environments. Proficiency in case management systems is a plus.

About the job

About Checkout.com

Checkout.com supports online payments for companies such as eBay, ASOS, Klarna, Uber Eats, and Sony. The platform handles billions of transactions each year, focusing on making digital payments smooth and dependable.

Headquartered in London, Checkout.com operates from 19 offices worldwide. The team values innovation, continuous improvement, and a drive for excellence. The Singapore office offers a chance to build a career in fintech alongside colleagues from across the globe.

Role Overview: Analyst 1, Merchant Care (Singapore)

This position centers on supporting merchants and ensuring their payment experiences remain reliable. The Analyst 1 works closely with technical and product teams, manages customer cases, and helps build internal knowledge.

What You Will Do

  • Respond to customer inquiries and issues with care and accuracy across email, phone, and chat.
  • Use the right tools and methods to resolve problems, showing patience and empathy in every interaction.
  • Work with Engineering and Product teams to escalate and resolve complex customer issues.
  • Prioritize and manage cases, keeping thorough records of troubleshooting steps in the case management system.
  • Grow technical knowledge of Checkout.com’s products while working in a diverse, international team.
  • Write help articles for the internal knowledge base to support team learning and training.
  • Adapt to changing workloads and priorities by managing time effectively throughout the day.
  • Proactively identify when an issue needs further assistance or escalation.
  • Deepen product and process understanding through training, self-study, and hands-on work.
  • Suggest ideas for improving processes.
  • Work collaboratively and demonstrate Checkout.com’s core values in daily interactions.

About Checkout.com

About Checkout.comCheckout.com is a global payment solutions provider that enables businesses to thrive in the digital economy. Our commitment to innovation and customer satisfaction has established us as a trusted partner in online transactions, helping clients streamline their payment processes and enhance customer experiences.

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