Analyst 1, Merchant Care

About Checkout.com Checkout.com supports online payments for companies such as eBay, ASOS, Klarna, Uber Eats, and Sony. The platform handles billions of transactions each year, focusing on making digital payments smooth and dependable. Headquartered in London, Checkout.com operates from 19 offices worldwide. The team values innovation, continuous improvement, and a drive for excellence. The Singapore office offers a chance to build a career in fintech alongside colleagues from across the globe. Role Overview: Analyst 1, Merchant Care (Singapore) This position centers on supporting merchants and ensuring their payment experiences remain reliable. The Analyst 1 works closely with technical and product teams, manages customer cases, and helps build internal knowledge. What You Will Do Respond to customer inquiries and issues with care and accuracy across email, phone, and chat. Use the right tools and methods to resolve problems, showing patience and empathy in every interaction. Work with Engineering and Product teams to escalate and resolve complex customer issues. Prioritize and manage cases, keeping thorough records of troubleshooting steps in the case management system. Grow technical knowledge of Checkout.com’s products while working in a diverse, international team. Write help articles for the internal knowledge base to support team learning and training. Adapt to changing workloads and priorities by managing time effectively throughout the day. Proactively identify when an issue needs further assistance or escalation. Deepen product and process understanding through training, self-study, and hands-on work. Suggest ideas for improving processes. Work collaboratively and demonstrate Checkout.com’s core values in daily interactions.

Welcome to Adyen Adyen is at the forefront of the financial technology sector, delivering seamless payments, data, and financial products for industry giants including Meta, Uber, H&M, and Microsoft. We take pride in being the go-to platform for ambitious companies aiming for growth. We foster an environment that empowers our team members to excel, providing the culture and support necessary for them to take charge of their careers. Our motivated staff tackle unique technical challenges collaboratively, delivering innovative and ethical solutions that enable businesses to realize their goals more efficiently. Role Overview: Merchant Onboarding Specialist We are seeking a detail-oriented Merchant Onboarding Specialist to enhance our Merchant Operations department. This role entails collaborating closely with Underwriting, Sales, Account Management, Compliance, and other teams. In this capacity, you will assess customer needs related to onboarding onto the Adyen platform while ensuring compliance with relevant guidelines and scalability. As a highly regulated entity, we adhere to various rules to maintain a healthy portfolio of merchants. A significant aspect of this position involves facilitating our growth by optimizing internal processes, focusing on automation, and building strong relationships with clients and internal teams. Your Responsibilities: Gain a deep understanding of Adyen’s product offerings and provide insightful advice on how customers can leverage them. Collaborate with commercial teams and compliance to ensure a streamlined rollout process. Become the subject matter expert, taking ownership of and enhancing merchant onboarding processes. Utilize data analysis and insights to drive decision-making and transparency. Educate commercial teams on the latest regulatory, procedural, and compliance updates. Collect insights from Sales, Account Management, and Partnerships teams regarding the commercial pipeline and translate these into operational needs. Contribute to initiatives aimed at improving internal processes to support business scaling. About You: 3 to 5 years of experience in a Commercial, Compliance, or Operations role. Exceptional interpersonal skills with a talent for relationship building. A proactive self-starter who thrives in dynamic environments.

As the Merchant Enablement Lead at Grab, you will be at the forefront of empowering merchants to thrive in the digital landscape. Your expertise will guide our initiatives to enhance the merchant experience, streamline operations, and drive growth through innovative solutions. You’ll work closely with cross-functional teams to implement strategies that support our merchant partners in maximizing their potential.

Join Grab Holdings Inc. as an Associate in Merchant Enablement! In this dynamic role, you will support our initiatives to empower merchants through innovative solutions and services. Collaborate with cross-functional teams to ensure a seamless experience for our partners, driving growth and success in our ecosystem.

About the Role Grab Holdings Inc. is looking for a Merchant Operations Intern in Singapore. This internship offers practical experience supporting merchant operations and working closely with the team on real projects. What You Will Do Assist with process improvements for merchant operations Analyze operational data and prepare findings Support efforts to strengthen relationships with merchants What You Will Gain Exposure to the daily workings of a large, growth-focused company Opportunities to build analytical and operational skills Experience collaborating with a team committed to innovation

Join Grab as a Merchant Sales Executive in the Payments division, where you will play a crucial role in driving sales and enhancing relationships with merchants. Your expertise will help expand our payment solutions across diverse industries, ensuring that our partners thrive in a competitive marketplace.

Role Overview Airwallex is hiring an Associate for the Merchant Risk Operations team in Singapore. This role focuses on safeguarding merchant operations and reducing risk exposure. The position supports strong service standards and regulatory compliance across the business. What You Will Do Monitor merchant activities to identify and address potential risks Support daily risk operations to uphold compliance requirements Apply analytical skills to investigate issues and recommend solutions Collaborate with team members to maintain operational integrity Growth and Development This role offers opportunities to build expertise in fintech risk management and develop professionally within a growing company.

Join Grab as the Merchant Growth Programme Manager, Scaled, where you will spearhead initiatives to drive merchant engagement and growth across our platform. In this dynamic role, you will collaborate with cross-functional teams to develop and implement strategies that enhance merchant performance and boost customer satisfaction.

Join Accion Labs as a Level 1 Service Desk Agent, where you will be the first point of contact for our clients' technical support needs. You will respond to inquiries, troubleshoot issues, and provide solutions to enhance user experience. This role is perfect for individuals who thrive in a fast-paced environment and are eager to develop their skills in IT support.

Join Our Team at AvePoint!AvePoint stands as the global leader in data security, governance, and resilience, going beyond conventional solutions to secure a solid data foundation. We empower organizations globally to collaborate confidently. With over 25,000 customers worldwide, our AvePoint Confidence Platform is essential for preparing, securing, and optimizing critical data across platforms such as Microsoft, Google, and Salesforce. Our extensive global channel partner program comprises around 5,000 managed service providers, value-added resellers, and systems integrators, offering our solutions in more than 100 cloud marketplaces. Discover more at www.avepoint.com.

ROLE OVERVIEWJoin ESR Group as a Fund Analyst/Senior Fund Analyst, where you will play a pivotal role in advancing our fund management operations, specifically focusing on logistics investments across the vibrant markets of Vietnam and Singapore. MAIN RESPONSIBILITIES & ACCOUNTABILITIESInvestment and Disposition: Engage in all direct acquisition and divestment activities for our funds/ventures through robust financial modeling, meticulous due diligence coordination, and strategic deal structuring that accounts for legal and tax considerations.Technical Excellence: Assume full ownership of financial modeling and analytical tasks, encompassing acquisition and divestment analyses, budgeting, and forecasting.Strategic Reporting and Investor Relations: Collaborate with investors regarding operational and fund matters, assisting in the preparation of regular updates for investors, boards, and management on various fund-related issues.Fund Operations: Aid in fund-level decision-making processes through comprehensive budgeting, forecasting, and sensitivity analysis.

At StackAdapt, we are at the forefront of technology, empowering marketers to connect with their audiences effectively. Our AI-driven StackAdapt Marketing Platform processes a staggering 465 billion automated optimizations every second, bridging brand and performance marketing to achieve quantifiable results throughout the customer journey. Forward-thinking marketers trust StackAdapt to orchestrate impactful campaigns across various programmatic advertising and marketing channels.The Solutions team is dedicated to spearheading strategic growth initiatives across key verticals within our programmatic advertising product suite. As a Senior Solutions Analyst, you will play a pivotal role in enhancing the competitiveness of our platform by managing projects and partnerships, effectively delivering solutions to clients, and influencing the development of new products and features. This position provides a unique opportunity to collaborate with leaders across multiple teams, including Product, Engineering, Sales, Analytics, and Operations, as you help shape the future of AdTech and MarTech.While this role offers remote work flexibility, we prefer candidates to be based in Singapore.

At ThoughtWorks, the role of a Lead Quality Analyst is critical throughout the delivery process. This position entails collaborating with a diverse team, including Developers, Business Analysts, and Designers, to ensure that quality is integrated into both processes and technology. Our Quality Analysts are not just testers; they are team motivators who inspire their peers to adopt a mindset focused on quality in their work.Key ResponsibilitiesProactively shift quality practices to align with senior client stakeholders.Collaborate with senior stakeholders to understand product requirements, devise a quality strategy, and empower teams for implementation.Identify and communicate risks associated with software delivery, assisting the leadership team in managing these risks.Conduct regular exploratory testing to uncover insights and potential risks.Champion improvements in clean coding practices, testing methodologies, and suggest effective test tools/frameworks.Define and execute a comprehensive testing approach across various products and services, including UAT and E2E testing.Standardize automation testing practices across teams, focusing on nomenclature, domain boundaries, contracts between services, and appropriate tooling.Adapt team strategies in response to industry standards and regulatory requirements.Mentor team members across various roles to foster a culture of quality software delivery and a testing mindset.Promote QA expertise within ThoughtWorks and the wider tech community, including speaking at conferences and mentoring junior QAs.QualificationsTechnical SkillsExperience as a Quality Analyst within a development team, collaborating closely with Developers, Business Analysts, Infrastructure Engineers, and Designers to foster a culture of quality and testing.Familiarity with agile methodologies, code management, deployment strategies, and release management.Proficient in practices such as TDD, BDD, CI/CD, as well as models like Test Pyramid and Swiss Cheese.

Join Vitol S.A. as a Product Control Analyst where you will play a pivotal role in ensuring the accuracy and integrity of financial reporting related to our trading activities. You will collaborate closely with various departments, including finance and commercial teams, to analyze product performance and provide insights that drive decision-making. The ideal candidate will possess strong analytical skills, a keen eye for detail, and the ability to communicate findings effectively. This is an exciting opportunity to work in a dynamic environment with a leading global energy and commodities company.

Join our dynamic team at Accion Labs as a Junior Business Analyst, where you will have the opportunity to drive impactful business solutions. In this role, you will assist in analyzing business processes, gathering requirements, and collaborating with stakeholders to enhance operational efficiency.You will be part of a collaborative environment that values innovation and forward-thinking. This position requires a keen analytical mind and a passion for problem-solving.

We are seeking a dedicated and detail-oriented Production Support Analyst to join our dynamic team at Accion Labs. In this role, you will be responsible for ensuring the smooth operation of production processes, troubleshooting issues, and providing timely support to our clients.Your expertise will be instrumental in enhancing our production capabilities and driving efficiency. The ideal candidate will possess strong analytical skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.

Join our dynamic team at Accion Labs as a Financial Record Analyst. In this pivotal role, you will be responsible for analyzing financial records, ensuring accuracy and compliance with internal and external standards. Your keen attention to detail and analytical skills will contribute to the financial health of our organization.

StepStone is a global leader in private market solutions, providing tailored investment strategies, expert advisory services, and impactful data-driven insights to investors worldwide. With our advanced platform and unrivaled intelligence across sectors and geographies, we empower our clients with the insights they need to thrive in their investment journeys.About StepStone:StepStone (Nasdaq: STEP) is a premier private markets specialist managing over US$723 billion in private capital allocations, which includes approximately US$199 billion of assets under management. We offer investors customized private equity exposure through our extensive global market connections, robust research capabilities, meticulous due diligence, and expert structuring services. Our investment vehicles include commingled funds, customized funds, separately managed accounts, and advisory services.Position Overview:We are looking for a highly motivated Analyst to join our Private Equity Investment Team based in our Singapore office. The Analyst will be responsible for conducting sector-focused research in the private equity landscape, covering venture capital, growth, buyout, and distressed strategies in Asia. The role involves collaborating with team members to target and perform due diligence on selected private companies and equity funds, analyzing private placement memorandums (PPMs), financial statements, investment returns, and conducting reference calls and interviews. This position provides the opportunity to present recommendations to the Firm’s Investment Committee alongside the investment team.The ideal candidate will hold a bachelor’s degree and possess at least 1 year of experience in private equity, investment banking, consulting, or related fields. Candidates should demonstrate a commitment to high ethical standards, maturity, reliability, and strong attention to detail.

The Planning Operations Analyst at ServiceNow works to improve planning workflows and support operational efficiency across the organization. This position involves close collaboration with teams from different departments to analyze data and provide insights that guide key business decisions. Role overview This role focuses on optimizing planning processes and supporting strategic projects. Analytical skills are essential for evaluating current workflows and identifying areas for improvement. The analyst contributes to meeting organizational objectives by helping teams use data more effectively. What you will do Collaborate with cross-functional teams to assess and refine planning operations Analyze data to generate insights for decision-making Support initiatives aimed at improving operational efficiency Help ensure organizational goals are met through effective planning support Requirements Strong analytical skills Experience working with data to inform business decisions Ability to work collaboratively with multiple teams

Are you a recent graduate or soon-to-be graduate?We invite you to explore an exciting opportunity as a Commercial Analyst at Vitol.Maintain comprehensive position summaries for each business unit.Compile daily profitability reports that help traders and brokers assess the impact of market fluctuations on their positions.Contribute to the weekly P&L movement summary presented to the Board.Ensure precision in all deals with accurate Mark to Market evaluations.Calculate and distribute daily price exposure to the Matrix.Oversee profit and loss reporting to guarantee accuracy at all times.Perform ad-hoc analyses as requested by brokers, traders, marketers, and management.