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AI Support Operations Manager

ZocdocNew York, NY
On-site Full-time $132.3K/yr - $170K/yr

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Experience Level

Manager

Qualifications

Driven to enhance customer experiences through innovative and thoughtful AI applicationsSelf-starter with a sense of urgency and creativity, enjoying the challenge of solving complex operational issues

About the job

Our Mission

At Zocdoc, we believe healthcare should prioritize patients, yet many face challenges in accessing timely information and care. Patients often struggle with outdated insurance directories, endure long hold times, and face unexpected bills. Unlike other sectors, where customer dissatisfaction leads to downfall, healthcare often lacks the competition needed to drive change. We aim to empower patients by transforming their experience.

 

Our innovative healthcare marketplace enables patients to easily find and book in-person or virtual care across all 50 states, featuring over 200 specialties and 12,000 insurance plans. By empowering patients with choices, we foster a competitive landscape that enhances quality and reduces costs.

 

With 18 years of leadership in our field, Zocdoc is just beginning to explore new horizons. If you are passionate about tackling significant challenges alongside a team of insightful, driven, and collaborative individuals, we invite you to join us.

 

Your Impact on our Mission

As the AI Support Operations Manager, you will be pivotal in transforming our customer support through the integration of AI technology to create efficient, high-quality interactions. This unique role is established during a critical phase of growth, focusing on enhancing our support operations. You will oversee the design and implementation of AI solutions across various communication channels such as chat, voice, and email, automating repetitive tasks so that our teams can focus on more complex, human-centered interactions. Your efforts will directly influence customer satisfaction, team productivity, and our capacity for sustainable growth. You will collaborate across departments to convert emerging AI capabilities into tangible, measurable outcomes, ultimately contributing to a more thoughtful and scalable support experience. If you are eager to innovate while enhancing the human aspect of support, this is a remarkable opportunity to make a lasting difference.

About Zocdoc

Zocdoc is a leading healthcare marketplace dedicated to empowering patients by improving access to care and enhancing the overall healthcare experience. Our mission is to revolutionize the way patients interact with healthcare, ensuring they have the power to choose and receive quality care efficiently.

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