AI Support Operations Manager

Our MissionAt Zocdoc, we believe healthcare should prioritize patients, yet many face challenges in accessing timely information and care. Patients often struggle with outdated insurance directories, endure long hold times, and face unexpected bills. Unlike other sectors, where customer dissatisfaction leads to downfall, healthcare often lacks the competition needed to drive change. We aim to empower patients by transforming their experience. Our innovative healthcare marketplace enables patients to easily find and book in-person or virtual care across all 50 states, featuring over 200 specialties and 12,000 insurance plans. By empowering patients with choices, we foster a competitive landscape that enhances quality and reduces costs. With 18 years of leadership in our field, Zocdoc is just beginning to explore new horizons. If you are passionate about tackling significant challenges alongside a team of insightful, driven, and collaborative individuals, we invite you to join us. Your Impact on our MissionAs the AI Support Operations Manager, you will be pivotal in transforming our customer support through the integration of AI technology to create efficient, high-quality interactions. This unique role is established during a critical phase of growth, focusing on enhancing our support operations. You will oversee the design and implementation of AI solutions across various communication channels such as chat, voice, and email, automating repetitive tasks so that our teams can focus on more complex, human-centered interactions. Your efforts will directly influence customer satisfaction, team productivity, and our capacity for sustainable growth. You will collaborate across departments to convert emerging AI capabilities into tangible, measurable outcomes, ultimately contributing to a more thoughtful and scalable support experience. If you are eager to innovate while enhancing the human aspect of support, this is a remarkable opportunity to make a lasting difference.

Join Thread AIAt Thread AI, we are on a mission to revolutionize how enterprises and public sector agencies harness the power of AI through our cutting-edge orchestration engine. Our team is dedicated to simplifying infrastructure to help our clients maximize their potential with AI and AI agents.Based in New York, our dynamic team comprises experts with a proven history of crafting and executing complex workflows and infrastructure solutions. We pride ourselves on our lean structure, comprising engineers, strategists, and product innovators, including a co-founding team that has spent nearly a decade developing AI/ML products at Palantir.We believe that a small, passionate team with a flat hierarchy can outperform larger organizations by fostering a collaborative culture. Our commitment is to ensure that AI transforms the way we work in a manner that is trustworthy, verifiable, and centered around human values. This philosophy underpins everything we create and how we operate.About the RoleWe are seeking a Business Operations Strategist to shape the internal operating framework of Thread AI. In this pivotal role, you will assess the needs of a rapidly growing team, transitioning from 30 to over 50 employees while serving Fortune 500 clients across regulated sectors and public agencies. You will critically evaluate: What systems are needed but currently absent? What decisions are being made by default that should be intentional? Where are we over-allocating resources and where do we need to invest more?As the architect of order amidst ambiguity, you will create processes, tools, and operational rhythms grounded in first principles, distinguishing between urgent tasks and those that truly matter.Your ResponsibilitiesYou will play a key role in scaling the internal operations of a company at a critical juncture. Be prepared to navigate a spectrum of tasks from high-level strategic planning to hands-on execution, sometimes within the same hour.Establish scalable operational infrastructure: Design and implement systems that dictate how we plan, prioritize, allocate resources, track commitments, and ensure effective internal communication.Create and manage cross-functional operational rhythms: Develop the rhythms that align engineering, product, commercial, and leadership teams, ensuring information flows seamlessly, decisions are made in the right context, and critical tasks do not fall through the cracks.Eliminate operational friction: Identify and systematically reduce inefficiencies within operations. Build tools, automate workflows, and streamline processes to enhance productivity.

Join Harvey as a Support Operations Manager in User Operations and take charge of enhancing our customer support experience. This pivotal role involves leading a team dedicated to delivering exceptional support to our users. You will be responsible for optimizing operational processes, ensuring team efficiency, and maintaining high-quality service standards.

Join our innovative team at rain as an AI Operations Lead. In this pivotal role, you will drive the implementation and optimization of AI technologies across our operational processes. Your expertise will shape how we leverage AI to enhance operational efficiency and deliver exceptional results.As a leader, you will collaborate with cross-functional teams to identify opportunities for AI integration, establish best practices, and ensure alignment with our strategic goals. This is a unique opportunity to make a significant impact in a rapidly evolving field.

Join Talkiatry as we embark on an exciting journey to transform mental health care through the power of AI-driven patient interactions. Our mission is to enhance how patients connect with care, while streamlining our operations for a more efficient and personalized service.As the Senior Manager of AI Strategy and Operations, you will spearhead the design and implementation of innovative AI solutions, ensuring every patient experience—from scheduling to follow-up—is seamless and efficient. Your leadership will empower our clinicians and operational teams to focus on their primary goal: providing exceptional care.This pivotal role requires a blend of strategic foresight and hands-on execution, as you navigate the intersection of technology, design, and operations. You will be responsible for developing and executing our AI roadmap, focusing on areas where AI can significantly enhance patient experiences, workflow efficiencies, and overall operational effectiveness.You will collaborate closely with operational teams and technical partners—including Product, IT, Data, and Engineering—to translate business requirements into scalable, practical solutions. Your expertise in AI, data, and infrastructure will ensure seamless integration across our platforms, facilitating the delivery of responsible and effective AI capabilities. Your contributions will play a vital role in transforming patient access to care and enhancing support throughout their treatment journey.If you're passionate about the intersection of strategy and execution and have a deep understanding of technology and empathy, this is your chance to shape the future of mental health care with AI at Talkiatry.

Role overview The Product Operations Manager for the AI & Systems team at Justworks will focus on refining and managing operational processes in New York, NY. The main goal is to ensure that AI initiatives and system improvements align with company objectives and consistently deliver strong results for clients. What you will do Oversee daily operations for the AI & Systems team Identify opportunities to optimize workflows and increase efficiency Implement new solutions that improve operational performance Collaborate with teams across the company to maintain alignment and drive progress Impact This role shapes how Justworks delivers value through AI and systems projects. Effective performance leads to smoother operations, stronger collaboration, and measurable improvements for the business and its clients.

About Norm AiNorm Ai stands at the forefront of Legal & Compliance AI solutions, serving clients with a staggering $30 trillion in assets under management. Our innovative approach transforms legal code into AI-driven systems, equipping enterprises with the tools necessary to enhance their legal and compliance operations with unparalleled speed, reliability, and trust.Our cutting-edge platform integrates advanced AI technology, proprietary legal reasoning frameworks, and extensive legal and regulatory knowledge.Recently, we secured over $140 million in funding from prestigious investors including Blackstone, Bain Capital, Vanguard, Citi, New York Life, TIAA, Coatue, Craft Ventures, and industry leaders such as Henry R. Kravis (co-founder of KKR) and Marc Benioff (CEO of Salesforce).Norm Ai is a pioneer in Legal Engineering, a groundbreaking discipline that empowers lawyers to construct and oversee specialized AI agents using our unique no-code software tools. We've assembled a talented team of attorneys from top U.S. law firms who have been trained as Legal Engineers, specializing in AI-enhanced legal workflows using Large Language Models.Our technology is trusted by many of the world's largest and most impactful institutions. As we continue to grow, we are actively seeking talent across all teams.AI Fluency Expectations:We expect every team member to be fluent in AI. Successful candidates will demonstrate active use of AI in their daily tasks to facilitate thinking, creation, and problem-solving. They will leverage AI to enhance the quality and efficiency of their work while continuously refining their processes. Candidates should be prepared to showcase their AI applications during the interview, providing concrete examples of tools, workflows, and results. We value practical, hands-on experience over theoretical knowledge.

Join basis-ai as the Revenue Operations Leader, where you will drive our revenue strategies and operational efficiency. This role is critical to our growth as you will lead initiatives that enhance our revenue processes and systems, ultimately contributing to our company's success. Collaborate with cross-functional teams to analyze data, implement best practices, and ensure alignment with our business goals.

Role Overview:Join our dynamic team as an Operations Support Specialist, where your attention to detail and technological proficiency will be pivotal. In this hands-on role, you will leverage both hardware and software tools to efficiently gather, analyze, and manage operational data. The perfect candidate will possess exceptional organizational and communication abilities, a proactive attitude, and the flexibility to thrive in fast-paced environments.

Product Operations & Support AssociateWeekend Coverage | Saturday–Wednesday (8:00 AM–5:00 PM ET)About Latent HealthAt Latent Health, we are revolutionizing the healthcare landscape by developing an AI-driven platform that enhances clinical workflows, minimizes administrative tasks, and boosts both operational and financial performance for healthcare systems. Through our innovative, explainable, and scalable applied LLM technology, we partner with top hospital systems to elevate patient outcomes and streamline collaboration among care teams and operational leaders.As a dynamic Series B company backed by prestigious investors, we are looking for individuals who thrive in fast-paced environments, embrace challenges, and are passionate about transforming healthcare on a large scale.About the RoleAs a Product Operations & Support Associate, you will be an essential member of our Customer Enablement team, providing empathetic, efficient, and high-quality support to our users. This role is perfect for proactive problem-solvers who can juggle multiple tasks, navigate complex technical issues, and create seamless support experiences.Schedule: Saturday–Wednesday, 8:00 AM–5:00 PM ET, including weekend coverage as part of the standard workweek.What You’ll DoAct as the primary contact for customer inquiries, providing accurate, empathetic, and timely resolutions for technical and product-related issues (AI output quality, application access, authentication, error logs, etc.).Effectively manage multiple competing priorities while ensuring high responsiveness, reliability, and accountability during support shifts.Collaborate with cross-functional teams to troubleshoot complex issues, escalate as necessary, and ensure a superior customer experience.Cultivate and maintain a deep understanding of Latent’s products, features, and workflows.Document customer interactions, issues, and feedback to drive ongoing product and process improvements (FAQs, knowledge base content, internal documentation).Independently manage tasks while contributing to team workflows and the continuous enhancement of support operations.What You BringMinimum of 2 years of experience in a customer support or product operations role, preferably within a high-tech or fast-paced environment.

Location: NYC NoHo Office (5 days a week)About This OpportunityAt Automattic, we're pioneering an innovative AI-native culture within our 1,500-strong team, which underpins 40% of the web. We are not merely implementing AI tools; we are fundamentally reshaping our workflows and product delivery on a grand scale.As the AI Operations Manager, you will spearhead the operational framework that facilitates this transformation. You will navigate the critical, often complex processes that bridge the gap between the question of 'should we use AI?' and the realization of effective AI utilization across a company of 1,500 individuals. This includes conducting privacy assessments, evaluating tools, developing policies, coordinating with vendors, tracking adoption, and providing insights into tool selections.This position transcends traditional program management. You will construct governance frameworks and operational practices that empower a distributed, highly-skilled organization to harness AI efficiently while mitigating risks. Collaborating closely with our Head of AI and the NYC AI team, your influence will extend to supporting global AI adoption initiatives.Why This Role MattersWhile many companies are still debating whether to allow AI tools, Automattic is focused on the question: 'How can we excel in using AI tools at scale while responsibly managing associated risks?' You will establish the operational backbone that enables our workforce to be more agile, intelligent, and competitive in an AI-driven market.Your decisions will wield significant influence, shaping company-wide policies, creating governance structures, and directly affecting how millions of users interact with AI in Automattic's products.What You’ll DoLead change management initiatives: design adoption strategies, identify obstacles to AI-native processes, and develop resources that transition teams from experimentation to full integration.Oversee AI governance: address privacy inquiries, coordinate tool assessments with Legal and Security, formulate policy frameworks, and guide procurement processes.Establish operational infrastructure: create processes where gaps exist, document decisions to accelerate team performance, and monitor adoption metrics and ROI.Manage cross-departmental collaboration: liaise with Engineering, Product, Legal, Finance, and HR on AI projects and resource distribution.Act as the primary point of contact for AI-related inquiries across the organization; convert ambiguous scenarios into clear guidance and actionable decisions.Report to leadership on the status of AI adoption, risks, and potential opportunities; facilitate strategic planning sessions.Develop dashboards, documentation, and operational playbooks that are scalable across a distributed organization.

At Talkiatry, we are pioneering the future of mental health care by leveraging AI to transform patient-provider interactions, ensuring our teams can deliver care more efficiently and personally.As the Senior Manager of AI Strategy & Operations, you will spearhead the creation and implementation of AI-driven solutions that streamline every aspect of patient engagement – from scheduling to follow-ups – allowing our care providers to concentrate on what truly matters: providing exceptional care.This role is highly collaborative and product-focused, merging strategic insight with direct execution. Positioned at the convergence of technology, design, and operations, you will lead the strategic integration of AI into Talkiatry's framework. You will outline and execute our AI roadmap, determining where and how AI can significantly enhance patient experiences, optimize workflows, and bolster operational performance. Your responsibility will include crafting and deploying strategies for conversational agents, workflow automation, and decision intelligence, building the essential infrastructure that elevates patient interactions and fortifies our operational framework.You will connect operational teams with technical partners across Product, IT, Data, and Engineering, transforming business requirements into scalable, systemic solutions. With a deep understanding of the interplay between AI, data, and infrastructure, you will ensure seamless integration of these systems, delivering responsible and measurable AI capabilities. Your contributions will fundamentally change how patients access care, support them throughout their treatment, and amplify our mission to make mental health services more accessible and effective.If you excel at balancing strategy and execution, technology and compassion, this is your chance to shape the future of AI at Talkiatry, with the diligence and accountability necessary to bring innovative ideas to fruition.

Accordion is looking for an AI Support Analyst to help advance AI projects across the company. This position involves working with multiple departments to identify their needs and support ongoing AI initiatives. Role overview This role centers on using analytical skills to provide data-driven solutions. The AI Support Analyst will collaborate with teams throughout the organization, aiming to improve AI capabilities and contribute to more efficient processes. Key responsibilities Support AI initiatives by analyzing data and identifying opportunities for improvement Work with different departments to understand their requirements Help deliver solutions that enhance AI-driven outcomes for clients Locations This position is available in Atlanta, Boston, Charlotte, Chicago, Dallas, Los Angeles, New York, and San Francisco.

Join our innovative team at Polymarket as an AI Operations Specialist. In this role, you will leverage your expertise in artificial intelligence to enhance operational efficiency and drive data-driven decision-making. You will collaborate with cross-functional teams to implement AI solutions that optimize our processes and improve user experience. We are looking for a proactive individual who is passionate about technology and thrives in a fast-paced environment.

About GigsAt Gigs, we are revolutionizing the mobile services landscape by creating an innovative operating system that allows tech companies to effortlessly integrate global connectivity into their products.Just as Stripe enables businesses to add payment solutions in seconds, Gigs empowers platforms to seamlessly incorporate connectivity—bridging the gap between traditional telecom and modern technology. From fintech companies launching mobile offerings to HR platforms providing work phone plans, we automate the provisioning process and simplify telecom complexities.Our diverse team of approximately 100 professionals across the US and Europe is supported by nearly $100 million in funding from prestigious investors including Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech firms, we bring together talented engineers, product innovators, and business leaders from organizations like Stripe, Airbnb, and Shopify. We are addressing complex technical and regulatory challenges to create truly seamless connectivity.If you are motivated by curiosity, creativity, and the opportunity to help shape the future of telecom, we would love to connect with you.The RoleAs a Support Operations Engineer at Gigs, you will be integral to how we provide scalable support to our customers.This position lies at the intersection of Delivery and Scale. Your role extends beyond merely closing tickets; you will analyze the root causes of issues, provide insights to our Product and Engineering teams, and manage the AI tools and documentation that ensure continuous operational improvement.We seek a candidate who is passionate about enhancing the customer experience, possesses a systems-thinking mindset, and continuously questions why issues arise rather than simply moving on after resolution. You will engage with customer interactions, operational workflows, and data analytics, and you are expected to apply your critical thinking across all three areas.This role is foundational within our intentionally built team. Successful candidates are those who proactively identify and rectify gaps, recognize patterns before they are pointed out, and uplift their colleagues in the process.This position is based in our New York hub.

As a pivotal member of our Operations Support team, reporting directly to the Director of Operations Support, you will play a crucial role in assessing, inspecting, and auditing compliance and operational tasks across our store locations. Your daily visits to various stores will involve conducting scheduled audits and fostering strong relationships with Monro Field Teammates and Field Leadership. A constructive and positive attitude is essential as you navigate between the Store Support Center and Field Management.Compensation: The salary for this position ranges from $68,000 to $85,000 annually, with opportunities for additional compensation and incentives based on experience.Key Responsibilities:Your focus will encompass, but is not limited to, initiatives such as Monro Forward, onboarding District Managers, serving as an inventory subject matter expert, conducting safety compliance checks, and supporting major organizational initiatives.Conduct Tire Cycle Counts (TCC), Oil Cycle Counts (OCC), Physical Inventories (PI), Lift Inspections, Safety Audits, and Building & Equipment Inspections as assigned.Provide training to teammates on TCCs, OCCs, PIs, and Lift and Safety Inspections.Occasionally assist Loss Prevention with investigations.Collaborate with the Director of Internal Audit on developing remediation strategies.Propose recommendations for process enhancements and operational efficiencies.Participate in Point of Sale (POS) testing as required.Manage and schedule Store Compliance visits up to 13 weeks ahead of time.Communicate effectively with Store and District leadership regarding audit findings.Communication Skills:Work closely with Field Leadership to ensure compliance initiatives are effectively communicated and executed.Foster strong partnerships across the Store Support Center and field operations.

Role overview As Engineering Manager for Applied AI & Platform at norm-ai in New York City, this position leads a team dedicated to bringing artificial intelligence into the company’s platform products. The manager sets direction for projects, supports the technical development of engineers, and plays a key role in shaping the vision for how AI will influence future product offerings. What you will do Guide engineers as they develop and integrate AI technologies into core platforms Oversee project planning and execution to ensure initiatives match company objectives Provide technical leadership and mentorship to help the team achieve strong results Work with stakeholders to define the technology roadmap and platform strategy

About EdraAt Edra, we're tackling one of the most complex challenges in enterprise AI: the disparity between generic AI models and specific company processes. We develop AI agents that learn the intricacies of operational workflows and execute them effectively.As a Series A startup backed by Sequoia and other prominent venture capital firms, we're expanding our presence in New York and London. Our team is composed of highly skilled engineers, AI researchers, and strategists, all united by a commitment to exceptional talent and the belief that great people are the cornerstone of our success.The RoleWe are on the lookout for our second operations hire: a versatile generalist ready to take full ownership of operational areas as we scale. This role is not about managing tasks or projects, but about enhancing the systems, processes, and outcomes that propel our company forward.Your responsibilities will evolve according to the company's needs and your unique strengths, with initial focus areas including finance operations, sales operations, SOC 2 compliance, and recruiting operations. As we grow, so will the scope of your role.A key aspect of this position is designing operational infrastructure that is inherently AI-native. Our small team aims to remain lean, meaning you’ll be integrating processes, systems, and workflows in a way that prioritizes AI, while ensuring stability, security, and reliability. We aspire to embed AI into our core operations rather than treating it as an afterthought.What You'll DoYou will manage functional areas end-to-end, not by executing every task personally, but by establishing the systems and processes that enable each area to function smoothly. Your responsibilities may include:Finance Operations: Establish operational frameworks for accounts payable, expense management, tax compliance, and vendor procurement to ensure smooth operations.Sales Operations: Develop deal support and contract workflows that empower the commercial team to operate swiftly.Compliance: Implement a compliance program that scales with the company, avoiding bottlenecks.Legal Operations: Create a legal coordination system (templates, workflows, triage) that streamlines the contract review process.Recruiting Operations: Design systems for agency management, pipeline operations, and candidate processing.Systems & Tooling: Integrate all aforementioned areas with AI-first infrastructure that is secure, reliable, and supportive of a fast-moving team.

About the Role Bluefish is on the lookout for an outstanding Strategy & Operations Manager to join our dynamic team. In this pivotal role as part of the Chief of Staff's team, you will spearhead strategic and operational initiatives that will drive the growth and scalability of our early-stage organization, all while gaining invaluable visibility and ownership that will propel your career forward. Your Responsibilities Act as a vital link between various functions (product, finance, go-to-market, and HR), identifying gaps, aligning teams, and ensuring critical initiatives remain on course. Lead the end-to-end execution of strategic projects: defining scopes, conducting analyses, crafting recommendations, and overseeing the decision-making and implementation processes. Develop analytical frameworks and quantitative models that guide the company's key decisions. Prepare high-impact materials for executive, board, and investor meetings, simplifying complex topics into clear and engaging narratives. Manage the operational cadence of the Chief of Staff function, which includes leadership team meetings, strategic planning cycles, and quarterly objectives. Take ownership of special projects with a sense of urgency, often navigating ambiguous and fast-paced environments. Qualifications 5+ years of professional experience in strategy consulting (at a top-tier firm), investment banking, or an internal strategy or operations role at a high-growth company. Exceptional quantitative and analytical skills to convert data into actionable insights. Advanced proficiency in PowerPoint and Excel; capable of creating polished, executive-level presentations and intricate models. Excellent written and verbal communication skills; comfortable interacting with C-suite executives directly. Proven track record of managing cross-functional initiatives without formal authority and building trust among diverse teams. Highly resourceful, self-motivated, and able to thrive in any area of the business. Ability to flourish in a fast-paced, high-pressure environment, with comfort in working within a small team. Willingness to operate at any level and tackle whatever challenges the business presents. Experience with early-stage companies is preferred. Proficiency in AI tools, with practical experience in leveraging them for operational enhancement is a plus.

Galaxy Digital Services is a leader in digital assets and data center infrastructure, building solutions that advance finance and artificial intelligence. The company’s institutional platform covers trading, investment banking, asset management, staking, self-custody, and tokenization technology. Galaxy also invests in and runs advanced data centers to meet the growing need for scalable energy and computing across the U.S. With a global presence and headquarters in New York City, the team blends deep cryptocurrency expertise with institutional experience, aiming to shape the future of Web3 and AI. The company culture emphasizes transparency, constructive feedback, and a mission-driven approach, guided by a set of core values. Role overview The AI & IT Operations Engineer will support the daily management, deployment, and ongoing development of modern AI platforms and related technology projects across the organization. This position calls for someone who can adapt quickly, work across multiple domains, and take initiative as priorities shift. What you will do Manage enterprise AI tools, connectors, and configurations Oversee access permissions and governance for AI systems Handle API-related tasks and integrations Support broader IT, security, and AI engineering needs as required What we look for Strong technical skills and adaptability Experience managing AI platforms or enterprise technology tools Ability to work across IT, security, and engineering domains Proactive approach to evolving priorities Our core values Strive for Excellence Be Selective to Enhance Effectiveness Maintain High Alignment with Loose Coupling Encourage Open Disagreement Foster Independent Decision-Making Build Exceptional Teams To learn more, visit www.galaxy.com.