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AI Support Engineer - Singapore

OpenAISingapore
Hybrid Full-time

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Experience Level

Experience

Qualifications

To excel in this role, candidates should possess a strong background in customer support, technical problem-solving, and communication. A degree in Computer Science, Information Technology, or a related field is preferred. Experience with AI technologies or products is a plus. Must demonstrate an ability to work collaboratively in cross-functional teams and possess a proactive mindset for continuous improvement.

About the job

About Our Team

At OpenAI, our User Operations team is at the forefront of transforming how customers interact with AI technology. We are dedicated to ensuring an extraordinary product experience while pioneering the first post-AGI support team. Our mission is to resolve intricate challenges, deliver technical expertise, and empower clients to extract maximum value from our innovative solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from dynamic startups to established global enterprises.

About the Role

We are seeking passionate and seasoned professionals to join us in tackling the most complex challenges faced by our customers. In this pivotal role, you will engage directly with clients via support tickets and Slack, adeptly troubleshooting intricate issues and navigating uncharted technical territories. Your proactive approach will set a standard for excellence within the team. You will collaborate with cross-functional units to spearhead initiatives aimed at minimizing bugs, enhancing features, and developing systems that elevate customer experiences. Your contributions will lead to industry-leading response times and service quality while bolstering our internal customer feedback processes in an increasingly complex landscape. You will play a vital role in scaling our support organization by streamlining operational procedures and harnessing our technology to redefine the support team for the new AI era. Your efforts will be instrumental in the success of the most groundbreaking and scalable AI solutions available through OpenAI.

If you thrive in a fast-paced environment that prioritizes impact, collaboration, and innovative problem-solving, we would love to hear from you!

This position is based in Singapore, utilizing a hybrid work model of 3 days in the office weekly, with relocation assistance available for new hires. Fluency in English (both spoken and written) is essential. Please ensure your resume is submitted in English, as interviews will also be conducted in English.

Your Responsibilities:

  • Engage with customers directly, addressing their most challenging issues while providing ownership and education on our platforms.

  • Become a leading expert on OpenAI products, even in areas where our AI may not have definitive answers.

  • Collaborate with technical teams to implement solutions that enhance user experiences.

  • Contribute to the development of new operational processes and systems that improve efficiency and customer satisfaction.

About OpenAI

OpenAI is a pioneering artificial intelligence research organization dedicated to advancing digital intelligence in a way that is safe and beneficial to humanity. Our mission is to ensure that artificial general intelligence (AGI) is aligned with human values and can be deployed to address global challenges. We believe in the power of collaboration and innovation to create transformative AI solutions that enhance the human experience.

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