AI Support Engineer - Singapore

About Our TeamAt OpenAI, our User Operations team is at the forefront of transforming how customers interact with AI technology. We are dedicated to ensuring an extraordinary product experience while pioneering the first post-AGI support team. Our mission is to resolve intricate challenges, deliver technical expertise, and empower clients to extract maximum value from our innovative solutions. Collaborating closely with Sales, Technical Success, Product, Engineering, and other teams, we strive to provide unparalleled service to a diverse clientele ranging from dynamic startups to established global enterprises.About the RoleWe are seeking passionate and seasoned professionals to join us in tackling the most complex challenges faced by our customers. In this pivotal role, you will engage directly with clients via support tickets and Slack, adeptly troubleshooting intricate issues and navigating uncharted technical territories. Your proactive approach will set a standard for excellence within the team. You will collaborate with cross-functional units to spearhead initiatives aimed at minimizing bugs, enhancing features, and developing systems that elevate customer experiences. Your contributions will lead to industry-leading response times and service quality while bolstering our internal customer feedback processes in an increasingly complex landscape. You will play a vital role in scaling our support organization by streamlining operational procedures and harnessing our technology to redefine the support team for the new AI era. Your efforts will be instrumental in the success of the most groundbreaking and scalable AI solutions available through OpenAI.If you thrive in a fast-paced environment that prioritizes impact, collaboration, and innovative problem-solving, we would love to hear from you!This position is based in Singapore, utilizing a hybrid work model of 3 days in the office weekly, with relocation assistance available for new hires. Fluency in English (both spoken and written) is essential. Please ensure your resume is submitted in English, as interviews will also be conducted in English.Your Responsibilities:Engage with customers directly, addressing their most challenging issues while providing ownership and education on our platforms.Become a leading expert on OpenAI products, even in areas where our AI may not have definitive answers.Collaborate with technical teams to implement solutions that enhance user experiences.Contribute to the development of new operational processes and systems that improve efficiency and customer satisfaction.

Robotics AI EngineerLocation: SingaporeJoin Field AI in revolutionizing the interaction between robots and the real world. We are pioneering the development of risk-aware, dependable, and field-ready AI systems that tackle the most intricate challenges in robotics, fully realizing the potential of embodied intelligence. Our innovative approach transcends conventional data-driven methods and pure transformer architectures, and we are paving a new path with globally deployed solutions that yield tangible results and continuously enhance models through real-world applications.About Field AIAt the cutting edge of robotic embodied AI, Field AI is transforming sectors such as construction, security, mining, and manufacturing. Our autonomous robots operate across the globe, frequently in challenging environments, providing essential insights to our clients. Whether it’s tracking construction progress, ensuring adherence to safety regulations, or performing predictive maintenance, Field AI is pioneering technologies that create significant impacts.About the RoleAs a Robotics AI Engineer, your role will involve conceptualizing and deploying AI algorithms that empower robots to perceive, reason, and make decisions in unstructured environments. You will work collaboratively with interdisciplinary teams, including robotics, machine learning, and systems engineering, to transition groundbreaking autonomy solutions from research to practical applications.

About Plaud Inc.Plaud is on a mission to revolutionize the professional landscape with the world’s most reliable AI work companion, designed to enhance productivity through innovative note-taking solutions. Trusted by over 1.5 million users globally since our inception in 2023, we strive to amplify human intelligence by developing cutting-edge infrastructure that captures, extracts, and utilizes insights from human interactions.Based in San Francisco and incorporated in Delaware, Plaud is at the forefront of the human-AI intelligence revolution, merging software and hardware to create seamless user experiences. We uphold the highest standards of data security and privacy, with certifications including ISO 27001, ISO 27701, GDPR, SOC 2, HIPAA, and EN 18031 compliance.For more insights about our journey and innovations, visit https://www.plaud.ai and connect with us on Instagram, X, Facebook, LinkedIn, and YouTube.Why You Should Join Our TeamAt Plaud, we are shaping the future of human-AI interaction. As a rapidly growing, profitable startup with an impressive $250 million revenue run rate achieved within just three years, we offer an exciting opportunity to be part of a transformative journey.Help define the future of human-AI collaboration.Gain hands-on experience with groundbreaking AI tools and actively contribute to our global expansion efforts.Collaborate with a team of passionate individuals who prioritize innovation, teamwork, and customer satisfaction.Advance your career in an environment that fosters continuous learning and development.

About the RoleAs a Forward Deployed Engineer at Field AI, you will play a pivotal role in deploying and integrating our cutting-edge autonomous systems in real-world scenarios. This position combines engineering expertise with critical problem-solving skills. You will collaborate directly with clients and internal teams to optimize operational success, swiftly integrate field feedback to enhance system reliability and performance, and promote adoption to ensure our solutions become essential from the start. If you excel in dynamic, high-impact settings and are passionate about contributing to the future of autonomy, this opportunity is your chance to make a significant impact.

Why You Should Join Us: At SonarSource, we are a team of passionate and innovative professionals dedicated to empowering organizations to develop responsible, secure, and high-quality code efficiently and effectively. Our mission is to address the root causes of coding issues—specifically at the source code level—ensuring that our solutions provide real, long-term improvements. With a vibrant culture that spans across the globe, we have office hubs in the USA, Switzerland, the UK, Singapore, and Germany. We believe in fostering a work environment where team members are excited to contribute to a product they are proud of, collaborating with motivated peers. With strong ties to the open-source community, our primary goal is to offer solutions that promote Clean Code practices. Your Impact: In this role, you will be part of our research team focused on automating software evolution through comprehensive analysis, verification, and test generation. You will engage in pioneering projects that leverage AI and machine learning to enhance software engineering practices. This position presents a unique opportunity to conduct innovative research, create advanced algorithms, and contribute to developing software tools that improve system performance, reliability, and adaptability.

About ChalkChalk is at the forefront of developing an innovative data platform that drives the future of machine learning applications. We dismantle the complexities, latency, and scaling limitations that have historically hindered ML capabilities. Our platform merges the performance speed of Rust with user-friendly tools that developers appreciate. Industry leaders rely on Chalk for critical applications, including preventing fraudulent credit card transactions, identity verification, and optimizing clean energy capture. Recently, we secured a $50 million Series A funding, led by Felicis.About the RoleAs a Support Engineer at Chalk, you will serve as a vital technical support specialist, ensuring our customers enjoy exceptional interactions with our products. You will engage directly with clients across various sectors such as finance, healthcare, and e-commerce, assisting them in troubleshooting and optimizing their use of Chalk's platform. This position provides a remarkable opportunity to gain in-depth knowledge of our technology, collaborate closely with our Engineering and Forward Deployed Engineering teams, and make a significant impact on customer satisfaction and product excellence.Key ResponsibilitiesDeliver front-line technical support to Chalk customers, quickly diagnosing and resolving technical challenges.Work in tandem with Engineering to escalate and effectively resolve complex issues.Cultivate deep product knowledge to empower customers to derive maximum value from Chalk.Document solutions, create knowledge-base articles, and share insights to mitigate recurring issues.Spot opportunities to enhance product reliability, usability, and customer satisfaction.QualificationsSolid technical background with experience in technical support or software engineering.Proficient in Python and SQL.Excellent troubleshooting, problem-solving, and analytical abilities.Outstanding written and verbal communication skills.Ability to collaborate efficiently with both technical and non-technical teams.Prior experience in customer-facing technical roles is highly advantageous.

Join our innovative team at Omio as a Senior AI Engineer. In this role, you will work on cutting-edge artificial intelligence projects that enhance our travel platform and improve user experiences. You will collaborate with cross-functional teams to design, develop, and implement AI algorithms and models.

Join our forward-thinking Digital team as an AI Engineer / Machine Learning Engineer, where your innovative ideas will help shape the future of advanced AI solutions.In this dynamic role, you will collaborate closely with senior architects and interdisciplinary teams to harness artificial intelligence, particularly large language models (LLMs) and machine learning (ML), to tackle intricate challenges within the built environment. Your contributions will be vital in developing AI-driven tools that enhance automation and optimize engineering workflows, from infrastructure systems to building design.This position demands strong hands-on expertise in Python programming, machine learning methodologies, and familiarity with large language models. You will play a crucial role in implementing and maintaining scalable, reliable, and user-centered AI solutions. Be part of our mission to revolutionize infrastructure design and delivery, utilizing cutting-edge technologies to address critical challenges facing our cities and communities.Key Responsibilities:Develop and refine AI/ML models in alignment with regulatory standards and core engineering principles.Utilize spatial data, 3D models, engineering constraints, and historical records to enhance design precision, safety, and efficiency.Integrate rule-based logic with machine learning techniques to create robust scripts and scalable model training pipelines using Python.Showcase proficiency in Python and experience with ML/DL frameworks (e.g., PyTorch, TensorFlow, scikit-learn), and geospatial libraries (e.g., GeoPandas, Shapely, ArcPy, FME).Design and deploy AI tools into engineering workflows using APIs, dashboards, or custom plug-ins that integrate seamlessly with existing tools (e.g., ArcGIS, AutoCAD Civil 3D, Revit, Rhino).Collaborate with civil engineers, utility specialists, and GIS/BIM specialists to convert infrastructure planning and design challenges into AI-enhanced solutions.

Who is Sonar?At Sonar, we empower developers to enhance code quality and security before it impacts production. By leveraging AI assistants, we significantly boost developers' productivity and foster an optimal developer experience through efficient workflows. Our solutions are designed to analyze all code—be it from your internal team, AI-generated, or third-party sources—ensuring the creation of more secure, reliable, and maintainable applications. Grounded in the open-source community, Sonar supports a multitude of programming languages, frameworks, and infrastructure technologies, serving over 7 million developers and 400,000 organizations globally, including high-profile clients such as the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile.Our commitment extends beyond just product development; we believe in fostering a strong internal culture that values accountability, positivity, empathy, and passion. We are intentional in our decision-making, moving with urgency while maintaining clarity of intent. Our operational effectiveness is matched by our collective teamwork, driving us towards our goals as One Team.At Sonar, CODE is more than just an acronym—it's our guiding principle.

Join our dynamic team at ncs3 as an IT Support Engineer where you'll play a vital role in providing exceptional technical support to our clients. You will troubleshoot and resolve IT issues, ensuring seamless operations and customer satisfaction.This is a fantastic opportunity for entry-level professionals eager to kickstart their careers in IT. You will receive comprehensive training and mentorship from experienced engineers, allowing you to develop your skills and grow within the company.

Join our dynamic team as a Desktop Support Engineer, where you will serve as the primary point of contact for customer desktop support. Your role will involve delivering timely assistance across various IT issues while ensuring compliance with software, licenses, and operational standards. Key responsibilities include:Providing comprehensive desktop support services, including receiving, prioritizing, documenting, and resolving end-user help requests, while escalating incidents as necessary to meet customer satisfaction and service level agreements (SLA).Executing imaging and re-imaging tasks for user systems.Conducting asset inventories to maintain accurate records.Facilitating technical escalations to third-party vendors or appropriate resolver groups when required.Updating incident records meticulously.Creating and revising work instructions and documenting standards and procedures as needed.

About AirwallexAirwallex stands out as the sole unified payments and financial platform designed specifically for global businesses. With our innovative blend of proprietary technology and software, we empower over 200,000 businesses globally, including industry leaders like Brex, Rippling, Navan, Qantas, SHEIN, and many others. Our fully integrated solutions allow organizations to efficiently manage everything from business accounts and payments to spend management and embedded finance on a worldwide scale.Founded in Melbourne with a dynamic team of over 2,000 talented individuals across 26 global offices, Airwallex is valued at US$8 billion and is supported by prominent investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital. Join us to take on the most ambitious challenges of your career and help shape the future of global payments and finance.Attributes We ValueWe seek dynamic builders who possess founder-like energy, eager to make a tangible impact while experiencing accelerated learning and genuine ownership. You should bring expertise relevant to your role, sharp analytical skills, and a strong motivation aligned with our mission and operating principles. You thrive in fast-paced environments, exercise good judgment, display curiosity, and make informed decisions based on core principles while balancing speed with thoroughness.As a humble and collaborative team member, you excel at transforming conceptual ideas into real-world products and consistently deliver results from start to finish. Your use of AI enhances your efficiency, enabling faster problem-solving. At Airwallex, you will confront complex, high-visibility challenges alongside exceptional colleagues, fostering your career growth as we revolutionize global banking. If this resonates with you, let's create the future together.About the TeamThe IT Operations team at Airwallex is the first line of support for employees encountering technology-related issues. We pride ourselves on our friendly demeanor, welcoming new hires on their first day, assisting employees with tech support, and managing our hardware and laptop fleet across all global offices. Our services are delivered through a service desk, chat, face-to-face interactions, and Zoom in our core locations.Job SummaryIn this role, you will deliver exceptional customer service and support to our Airwallex team, both in-office and remotely, while taking the lead for operations in the Americas. Our commitment to providing a fantastic support experience and world-class customer service is unwavering. From new hire IT onboarding to addressing technical issues, you will play a crucial role in ensuring our team's success.

Join Us in Transforming Lives Together!At Autism Resource Centre (Singapore) (ARC(S)), we are committed to empowering individuals on the autism spectrum to lead fulfilling and independent lives. As a leading not-for-profit organization in Singapore, we offer diverse services including Pathlight School, the first autism-focused school in the country, along with two social enterprises: The Art Faculty and Professor Brawn.Pathlight School uniquely combines a mainstream academic curriculum with essential life readiness skills, making it the largest special education institution in Singapore. As we continue to expand, we are excited to invite dedicated and skilled candidates to join our team as an IT Support Engineer.The Team:Our Information Technology department plays a crucial role in fostering a reliable and secure technological environment that supports our users. Guided by principles of accountability, security, and privacy, we aim to propel our organization forward while ensuring safety in our operations.Your Impact and Contribution:We are seeking a proactive and enthusiastic IT Support Engineer to help us build a vibrant learning community of future technology leaders and innovators. In this role, you'll play a key part in maintaining a strong, secure network backbone that enhances the IT services essential for our organization while ensuring a safe and uncompromised IT environment.Key Responsibilities:IT & AV Asset Management & ProcurementOversee the complete procurement process, from sourcing competitive quotes to evaluating vendor proposals and preparing purchase justifications.Collaborate with vendors and the Finance team to manage purchase requisitions, monitor delivery schedules, and ensure prompt invoice processing.Manage the IT & AV asset lifecycle, including tracking equipment movements, administering new purchases, and overseeing the disposal of outdated hardware.Maintain precise inventory records and documentation for all hardware and software assets, ensuring audit readiness.Implement termly IT & AV preventive maintenance plans to extend equipment lifespan.Monitor IT & AV performance, providing recommendations for future upgrades based on the latest product offerings.Technical Support & AdministrationDeliver first-line technical support for IT & AV needs during school events, training sessions, and in classrooms (e.g., AV systems, projectors, visualizers, and computers).Perform basic administration for educational software, portals, and applications, including user account management and updates.

About AirwallexJoin Airwallex, the pioneering unified payments and financial platform designed for global enterprises. Our cutting-edge proprietary infrastructure and software empower over 200,000 businesses globally—including industry leaders like Brex, Rippling, Navan, Qantas, and SHEIN—to streamline their operations through integrated solutions that encompass business accounts, payment processing, spend management, treasury services, and embedded finance on a worldwide scale.Founded in Melbourne, we proudly boast a diverse team of over 2,000 talented professionals across 26 offices worldwide. With a valuation of US$8 billion and support from prestigious investors such as T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is at the forefront of revolutionizing global financial services. If you are ready to embark on a transformative career journey, we invite you to join our dynamic team.Attributes We ValueWe seek innovative builders who exhibit founder-like energy and are eager to make a significant impact while enjoying accelerated learning and true ownership of their work. You possess strong expertise relevant to the role and exhibit sharp analytical thinking, guided by our mission and operating principles. Your ability to act swiftly, coupled with sound judgment, curiosity, and a commitment to foundational thinking allows you to balance speed with thoroughness.As a humble and collaborative team player, you are adept at transforming nascent ideas into tangible products, ensuring that you execute tasks effectively from start to finish. Leveraging AI, you will work smarter to solve problems efficiently. Here, you will engage with complex, high-visibility challenges alongside exceptional colleagues and advance your career as we shape the future of global banking. If this resonates with you, let’s create what’s next together.Role and Project Scope:In your role as a Software Engineer on our innovative Generative AI team, you will oversee the comprehensive development of AI-driven solutions that redefine the support and automation we provide to both internal teams and external customers. You will play a key role in defining the architecture and APIs for advanced systems, crafting cutting-edge AI solutions that enable Airwallex to scale effectively. Your contributions will significantly influence innovation, establish best practices, and lay the groundwork for our expanding AI portfolio.If you are passionate about building impactful AI solutions, thrive on overcoming challenging technical hurdles, and adopt a product-focused approach, we welcome you to help us shape the future of Finance and AI.

About Thunes Thunes operates as the Smart Superhighway for global money transfers. Our proprietary Direct Global Network enables members to execute real-time payments across more than 130 countries and in over 80 currencies. Our network connects directly with over 7 billion mobile wallets and bank accounts worldwide through more than 350 payment methods, including GCash, M-Pesa, Airtel, MTN, Orange, JazzCash, Easypaisa, AliPay, WeChat Pay, and many others. Thunes serves a diverse range of clients, including gig economy leaders like Uber and Deliveroo, super-apps such as Grab and WeChat, as well as money transfer operators (MTOs), fintech companies, payment service providers (PSPs), and banks. Our distinctive Direct Global Network provides unmatched speed, control, visibility, security, and cost efficiency for real-time payments worldwide, enhanced by our in-house Smart Treasury Management Platform and Fortress Compliance Infrastructure. Headquartered in Singapore, Thunes has a global presence with offices in 12 locations, including Barcelona, Beijing, Dubai, London, Manila, Nairobi, Paris, Riyadh, San Francisco, Sao Paulo, and Shanghai. For more information, visit: Thunes Website

Join fuku as an AI Engineer, where you will leverage cutting-edge artificial intelligence technologies to develop innovative solutions that transform industries. You will collaborate with a talented team to design, implement, and maintain AI systems that enhance operational efficiency and drive business growth.

Role overview ncs3 seeks an AI Engineer based in Singapore. This position centers on guiding projects that apply artificial intelligence to enhance business operations and deliver tangible improvements. Main responsibilities The AI Engineer will take the lead on initiatives that use AI technologies to streamline processes and support better outcomes for clients. Collaboration with colleagues from various backgrounds is a key part of the job, ensuring that solutions are both technically sound and aligned with client goals. Collaboration Working alongside multidisciplinary teams, the AI Engineer will help design and build AI-driven tools that make a measurable difference in how clients work and succeed.

Join the forefront of technological innovation at Arros AI, a pioneering company dedicated to delivering advanced artificial intelligence solutions that empower businesses to enhance their operations. Our mission revolves around developing scalable and efficient AI systems that drive significant advancements across machine learning, natural language processing, and data analytics. We are passionate about tackling complex challenges and providing impactful solutions for a diverse range of industries.Key Responsibilities:- Design, develop, and implement sophisticated AI models and algorithms to address intricate business challenges.- Collaborate with multidisciplinary teams to gather project requirements and create AI-driven solutions.- Engage in ongoing research to remain current with the latest trends and breakthroughs in AI and machine learning.- Optimize and refine AI models for maximum performance, scalability, and precision.- Construct and maintain robust data pipelines to facilitate AI model training and deployment.- Execute data preprocessing, feature engineering, and exploratory data analysis.- Deploy AI models in production environments and continuously monitor their performance.- Identify and resolve issues related to AI systems and applications.- Document technical processes, methodologies, and outcomes for stakeholders.

Join our dynamic team at AvePoint as an IT/ERP Support Engineer, where you will play a pivotal role in enhancing our ERP systems and providing top-notch support. Your expertise in ASP.Net, SQL programming, and ERP software will directly contribute to our success in delivering exceptional services to our clients.Key Responsibilities:Develop and maintain web applications using ASP.Net (C#) and Crystal Reports.Understand and manage manufacturing ERP software workflows.Write and optimize SQL procedures for database management.Administer and manage VMware environments.Perform troubleshooting on Windows-based systems.Apply networking knowledge in Windows environments.

Role overview The Customer Success Manager at field-ai serves as the main contact for clients in Singapore. This position focuses on guiding clients through onboarding, product adoption, and continued use of field-ai’s AI solutions. The role is central to helping clients achieve their goals with the company’s offerings. What you will do Develop and maintain strong relationships with clients Gain a clear understanding of each client’s needs and objectives Represent client interests within field-ai Support clients as they work toward their business outcomes using field-ai’s products Requirements Background in managing client relationships Demonstrated commitment to customer experience Skill in understanding and communicating client needs within an organization This role is based in Singapore.