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AI Outcomes Manager

GleanPalo Alto, CA
On-site Full-time $270K/yr - $310K/yr

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Experience Level

Manager

Qualifications

Proven leadership experience in a managerial role, preferably in customer success or outcomes management. Strong understanding of AI technologies and their application in business. Excellent communication and training skills to facilitate effective knowledge transfer. Demonstrated ability to drive customer engagement and value realization.

About the job

About Glean:

Founded in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly locate, organize, and share information across teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures that employees have timely access to the right knowledge, enhancing productivity and collaboration. Our state-of-the-art AI technology streamlines knowledge discovery, allowing teams to harness their collective intelligence more efficiently.

Glean emerged from the vision of Founder & CEO Arvind Jain, who recognized the challenges employees face in accessing and understanding workplace information. Witnessing the fragmentation of knowledge and the overwhelming array of SaaS tools that hinder productivity, he set out to create a better solution—an AI-powered enterprise search platform designed to enable users to intuitively access the information they need. Since then, Glean has transformed into a leading Work AI platform, merging enterprise-grade search capabilities, AI assistance, and robust application- and agent-building features to fundamentally reshape the way employees collaborate and work.

About the Role:

Glean is on the lookout for a dynamic leader to head our AI Outcomes Manager (AIOM) team. The AIOMs play a crucial role in ensuring that our customers’ end-users effectively adopt and extract significant, measurable value from Glean’s AI solutions. Responsibilities include end-user training enablement (company and function sessions, search, chat, and agent content), prompt and agent advisory/building, and value realization. Ultimately, the AIOMs will drive both the breadth and depth of end-user engagement across our product suite.

Your Responsibilities:

  • Oversee the employee lifecycle for a team of AI Outcomes Managers to promote effective customer enablement, advisory/building on our platform, and realization of business value through Glean’s products.
  • Craft a comprehensive set of Glean prescriptions...

About Glean

Glean is a forward-thinking company that integrates innovative AI solutions to enhance workplace productivity. Our mission is to simplify knowledge management for organizations, ensuring that employees can access vital information effortlessly and collaborate seamlessly.

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