About the job
About Glimpse
Glimpse builds AI technology for Consumer Packaged Goods (CPG) brands, focusing on automating back-office work like deductions management, revenue recovery, and cash application. Since launching in April 2024, Glimpse has grown from zero to over 200 customers and raised $52 million from investors such as a16z, 8VC, and Y Combinator.
Our AI agents analyze deduction data, validate charges, automate cash applications, and dispute invalid claims, tasks that would otherwise take years for a full-time team. For example, our AI reviewed 17,000 deductions in under 24 hours for a $1 billion CPG brand, finding over $10 million in recoverable revenue.
We are building a new suite of services for consumer brands and are searching for outstanding talent to help us scale further.
Role Overview: Account Manager (NYC HQ)
The Account Manager will shape the commercial success of existing client accounts at Glimpse. This person takes ownership of key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), approaching them with the care of a business owner.
This position is broader than traditional account management. It calls for executive-level communication, disciplined commercial strategy, and a strong focus on data to demonstrate Glimpse’s value. The Account Manager will help build the systems, processes, and playbooks that define how we manage accounts as the company grows beyond eight figures in revenue.
Collaboration is essential. The Account Manager works closely with Sales, Customer Experience, Product, Marketing, and the founding team to ensure customers renew, expand their services, and become long-term advocates for Glimpse.
What You Will Do
- Oversee and grow a portfolio of CPG accounts, serving as the main commercial contact after the sale.
- Increase NRR and GRR by finding expansion opportunities, managing renewals, and reducing churn risk.
- Build and maintain executive relationships with Finance, Accounting, Operations, Sales, and C-suite leaders at client companies.
- Prepare data-driven business reviews (QBRs/EBRs) that clearly show the ROI Glimpse delivers, turning platform activity into a compelling value story for clients.
- Spot upsell and cross-sell opportunities and close these deals.
- Work with Account Management Leadership to design the account management framework, including playbooks, templates, and scalable processes as Glimpse expands.

