Virtual Customer Service Executive - Emiratized Role

We are excited to present a remarkable opportunity for a Specialist Dermatologist to join one of the premier healthcare groups in Abu Dhabi, United Arab Emirates.We invite you to apply if you meet the following criteria:- You possess an MBBS + MD/DNB degree.- You have a solid background in Dermatology.- You bring over 3 years of relevant experience.- You hold a DHA license or an Eligibility letter, which will be considered an advantage.- You are willing to relocate to Abu Dhabi, United Arab Emirates.- You are of Syrian, Jordanian, or Lebanese nationality.- You have a perspective with a low ego.- You are keen to explore new things and learn continuously.- You are interested in working within a hospital environment.We are committed to diversity and equal opportunity, fostering a workplace that represents a wide array of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Business Development ManagerJoin Deliveroo as we redefine the shopping and dining experience through innovation, impact, and growth. Our Commercial team is at the heart of Deliveroo’s marketplace, driving how we engage with restaurants, grocers, and emerging verticals globally. From forging strategic partnerships to unlocking new revenue opportunities and developing data-driven growth strategies, we tackle significant challenges that propel our business forward. If you flourish in dynamic commercial settings and aspire to shape the future of an international brand, this is the perfect opportunity for you.We are seeking a Business Development Manager to enhance our Abu Dhabi team. In this pivotal role, you will cultivate relationships with retail partners and onboard them onto the Deliveroo platform, creating a top-tier proposition in an exciting new business area.Discover our Commercial team — learn about our motivations, our work culture, and what you can expect from us.Your ResponsibilitiesAs part of the SMB (Small and Medium Business) team, reporting to the SMB Team Lead, you will be tasked with expanding our retail and restaurant presence in the region, ensuring that new partners launch successfully and gain rapid traction on our platform.Your daily activities may include:Strategic Prospecting: Identify, pitch, and secure new partners across your territory, leveraging your expertise to discover emerging brands and build a robust lead pipeline.Multi-channel Outreach: Connect with retail partners through in-person meetings, emails, calls, and social media to showcase Deliveroo’s technology and value proposition.Onboarding Management: Supervise the onboarding process for partners to ensure it is swift, effective, and seamless.Launch Success: Track and assist partner performance during the critical first eight weeks post-signing to ensure long-term success.Brand Ambassadorship: Represent Deliveroo at local gatherings and industry events to enhance our network and visibility in the Abu Dhabi market.What We SeekOur ideal candidate will possess strong expertise in several of the following areas and a desire to learn in others:Proven Sales Track Record: Extensive experience in driving sales, with a history of meeting or exceeding targets.Commercial Acumen: Strong understanding of market dynamics and retail trends.Interpersonal Skills: Excellent communication skills with the ability to build and maintain relationships.Analytical Mindset: Ability to analyze data and make informed decisions to drive growth.

Talentspoc LLC is seeking a Dermatologist Specialist for an immediate role based in Qatar. This position involves working within a patient-focused healthcare team, diagnosing and treating a variety of skin conditions, and providing cosmetic dermatology services. What you will do Examine patients to identify skin diseases and disorders. Create individualized treatment plans, covering both medical and cosmetic needs. Carry out dermatological procedures such as biopsies, excisions, and laser treatments. Advise patients on skin care, preventive measures, and follow-up care after treatment. Document patient information accurately and follow clinical protocols. Collaborate with other healthcare professionals to support comprehensive care. Stay informed about new developments in dermatology and cosmetic procedures. Role overview This specialist position centers on both medical and cosmetic dermatology. The role requires strong diagnostic skills, attention to detail, and the ability to work closely with other clinicians. The workplace emphasizes patient outcomes and ongoing professional development.

Join Ajax Systems, a leading international technology firm and Europe's largest manufacturer of security solutions, as a Business Development Manager in Dubai/Abu Dhabi. With an extensive portfolio of over 280 devices that ensure safety and automation for homes and businesses, Ajax is at the forefront of innovation. As part of our Global Business Development team, you will leverage your expertise to drive growth and expand our market presence in the UAE. The ideal candidate will possess a deep understanding of local market dynamics and be passionate about security technology.

About Lebanese Roaster For 45 years, Lebanese Roaster has served families, chefs, and flavor enthusiasts across the UAE. The brand is known for freshly roasted coffee, handpicked dates, and a curated selection of premium nuts. Every product reflects a focus on quality and integrity, using only the finest ingredients prepared with care. With 15 branches and plans to reach 20 locations in Dubai and Abu Dhabi, Lebanese Roaster continues to grow. Loyal customers drive the mission to deliver memorable experiences both in-store and online. The team values pride in service and a commitment to excellence. Virtual Open Day Details Lebanese Roaster, part of United Al Saqer Group, is hosting a Virtual Open Day to support hiring for new and existing locations in Dubai and Abu Dhabi. Date: April 20 & 21, 2026 Time: 10:00 AM to 02:00 PM Location: Online via Microsoft Teams To join the session, use the following link and details: Microsoft Teams Meeting Meeting ID: 381 631 701 783 330 Passcode: Wt9qi3ap Please wait in the virtual lobby. The Talent Acquisition team will admit candidates as soon as possible. Open Positions Salesman Cashier Sales Supervisor Assistant Sales Supervisor Car Driver Motorbike Driver New and Existing Locations Dubai: Motor City Abu Dhabi: Galleria Mall, World Trade Center, Madinati Mall (Shakhbout City) If you are interested in joining a growing team and advancing your career, apply through the provided link and attend the Virtual Open Day to connect with the hiring team.

Join our dedicated team as a Farm Veterinarian on a prominent dairy farm in Abu Dhabi, UAE. In this vital role, you will be responsible for ensuring the health and well-being of our livestock. Your expertise will help maintain high standards of animal care, ensuring our dairy operations run smoothly and effectively.

Core ResponsibilitiesLeadership and Oversight:Analyze sales reports and performance metrics to identify trends and areas for enhancement.Guide the performance of various channel partners involved in selling loans and cards.Assist the manager in securing approvals from internal stakeholders, senior management, and onboarding new vendor partners aligned with the bank's strategy.Maintain up-to-date contracts by collaborating with vendor partners and the vendor management team.Ensure the sales team receives monthly training on bank products, policies, services, and effective selling techniques.Identify opportunities for improvement and implement corrective measures to optimize loan and card sales.Collaborate with the product team to drive sales for Islamic card offerings through vendor partners.Initiate rewards and recognition programs for sales staff across vendors to boost performance.Conduct mystery shopping at vendor kiosks to ensure quality sourcing.Work with Credit, Product, Policy, and Contact Centre teams to ensure alignment.Prepare monthly reports for management detailing channel performance, potential risks, and areas for improvement.Develop Standard Operating Procedures (SOPs) for card and loan operations in accordance with bank requirements.Identify opportunities for continuous enhancement of systems, processes, and practices.Collaborate with channel partners to improve customer experience, staff productivity, and satisfaction with loan and card products.Job Specific Accountabilities / KPIsProject managementTraining and development of sales staffEnsuring compliance and maintaining standardsSpecific AccountabilityEnsure compliance with Central Bank regulations while driving growth in the third-party sales channels.FRAMEWORK, BOUNDARIES & DECISION MAKING AUTHORITY:Operate within the framework and boundaries of Group policies and overall organizational governance.

Join First Abu Dhabi Bank as a Sales Executive in Dubai, where you will play a vital role in driving sales and managing client relationships across our branches. This is an exciting opportunity to work in a dynamic environment where you can showcase your sales expertise and contribute to the growth of our organization.

Core Responsibilities:Develop, implement, and sustain a comprehensive Business Knowledge calendar.Facilitate orientation sessions for new hires to ensure a smooth onboarding process.Identify training needs through regular staff interactions, performance reviews, and analysis of support tools.Design and conduct training programs for various roles including Tellers, Customer Service Officers, and Business Development Officers.Collaborate with internal and external subject matter experts to create relevant training programs.Work with management to assess training requirements and develop engaging training materials aligned with our Sales and Distribution strategy and FAB branding.Continuously explore and suggest innovative training methods, techniques, and programs.Plan and coordinate training schedules, including logistics such as venue arrangements, invitations, and attendance tracking.Maintain attendance records and feedback reports, aiming to enhance overall training satisfaction.Foster strong business partnerships across various departments.Ensure comprehensive training on products, policies, and systems for all staff.Conduct refresher training sessions as necessary.Organize workshops and drop-in clinics as needed.Develop virtual assessments to evaluate staff knowledge.Conduct site visits to promote engagement with digital initiatives.Manage live campaigns and refreshers to keep current initiatives active.Provide ongoing knowledge support and guidance to staff via email, calls, and MS Teams.Compile and distribute monthly Business Knowledge management information systems (MIS) reports.Other duties may be assigned as required.

Join First Abu Dhabi Bank as a Call Center Executive in Dubai, where you will play a vital role in delivering exceptional customer service. This Emiratized position is designed for candidates who are passionate about assisting clients and enhancing their banking experience. You will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our banking products and services.

Join First Abu Dhabi Bank as an Auto Loan Sales Executive and play a pivotal role in helping customers achieve their dreams of car ownership. You will be responsible for providing exceptional customer service, guiding clients through the loan process, and driving sales to meet targets. Your expertise in auto financing will assist customers in selecting the best loan options tailored to their needs.

Join First Abu Dhabi Bank as a Support Officer in this exciting Emiratized part-time role. You will play a key role in providing exceptional support to our clients and enhancing their banking experience. We are looking for a proactive individual who can effectively assist with various customer inquiries and administrative tasks.

Join our vibrant team as a Customer Service Officer at First Abu Dhabi Bank in Dubai, UAE! We are looking for a passionate and customer-oriented individual who is eager to deliver outstanding support to our clients. In this pivotal role, you will assist customers with inquiries, process requests, and enhance their overall banking experience.Proactively promote and sell banking products and services to both new and existing customers.Handle customer requests efficiently, including account openings, online banking applications, and loan product applications.Guide customers on utilizing automated channels such as ATM, call center, and online banking services.Generate new leads through personal connections and referrals from satisfied customers.Meet individual sales targets and actively participate in daily retail sales meetings.Drive the onboarding of customers to online and mobile banking applications, achieving monthly targets.Ensure exceptional customer satisfaction and contribute to achieving Net Promoter Score (NPS) goals.Respond promptly and effectively to customer inquiries escalated from the call center.Work collaboratively with colleagues and internal stakeholders to resolve customer issues efficiently.Complete required training programs to stay informed about bank products and services.Adhere to bank policies, processes, and procedures, both internal and external.

JOB PURPOSE: The Director of Sovereign Wealth Funds & Financial Sponsors is responsible for driving the management and expansion of our portfolio in this segment. This role involves supporting the origination of new mandates through comprehensive market and industry analyses, and actively participating in client pitches to present existing and new products that meet their financial requirements. You will work closely with Managing Directors and Executive Directors to identify and cultivate business opportunities, prepare impactful presentations, and maintain strong relationships with clients at junior to mid-senior levels. Your focus will be on enhancing service quality, overseeing daily operations, and ensuring that both team objectives and revenue targets are consistently achieved while fostering client satisfaction and maintaining portfolio credit quality. You will also anticipate challenges and guide junior team members in their professional development.KEY ACCOUNTABILITIES: Strategic Contribution: Engage in financial analyses of clients and their industries to pinpoint opportunities and risks.Collaborate with Executive Directors to formulate the team’s strategic objectives and business plans aimed at increasing the Bank’s market share and optimizing relationship returns.Maintain close collaboration with Product teams and other stakeholders to enhance client business opportunities and streamline deal execution.People Management: Support talent development initiatives within the department, working with experts to ensure alignment of talent with business needs.Serve as a role model to promote adherence to the organization’s values and ethics, fostering a culture driven by these principles.Budgeting and Financial Planning:Oversee the P&L responsibilities for the assigned portfolio, ensuring targets are met within budgetary constraints.Policies, Systems, Processes & Procedures:Ensure effective implementation of CIB functional policies and controls in all departmental activities, guaranteeing compliance with relevant procedures and legislative requirements while delivering quality service.Client and Market Analysis:Engage in financial analyses of clients and their respective industries to identify potential opportunities and risks.Client Relationship Management:Assist in sourcing new business opportunities with target clients across various banking products.

JOB PURPOSEThis role is designed for a skilled manager to oversee delinquent and vulnerable accounts specifically in secured products. The primary objective is to drive team performance to meet key performance indicators (KPIs) while adhering to local regulations and the Code of Practice (CPR).Key ResponsibilitiesStrategic ResponsibilitiesOversee the team's portfolio, achieving financial targets related to collections, productivity, and call quality while minimizing valid complaints.Lead, motivate, and manage a dedicated team whose performance significantly influences the Bank’s profitability.Direct the team to maximize recoveries and facilitate financial solutions that support and assist customers.Conduct debt counseling sessions and, when necessary, initiate legal discussions with affected customers.Implement the collection process in compliance with CPR regulations, ensuring the bank's reputation remains intact.Establish effective capacity planning to optimize staffing resources.Maintain a low audit risk rating for the unit.Negotiate settlements with customers, aiming for mutually beneficial outcomes.Support the development of a robust collections infrastructure for recovering delinquent accounts by recruiting motivated staff and providing training and resources.Coordinate with various internal departments (Credit, CAD, Paralegal) to finalize processes related to restructures, settlements, and legal matters.Engage with external entities and property management firms to gather lease information for mortgaged properties.Oversee the front-end collections team, monitoring performance metrics and call volumes.Execute dialer campaigns (both predictive and preview) and manage voice and SMS outreach to delinquent mortgage customers.Effectively reduce delinquency rates by managing front-end collection efforts.Address escalated complaints and customer inquiries, enhancing resolution processes and reducing complaint rates.Legal, Regulatory and Compliance:Ensure adherence to local legal and regulatory standards, reporting any developments that may impact collection activities or legal actions.Oversee Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.Key Performance IndicatorsCompliance with Collection Policies and ProceduresAchievement of Collection Targets/BudgetsAdherence to CPR regulations in customer interactionsNo high-risk audit observations

Key Responsibilities:Proactively identify and acquire new clients by building networks and independently sourcing relevant leads for sales and business growth.Assess and address customers' needs independently.Develop and utilize resources that align with business development and sales targets.Collaborate with relevant teams to ensure exceptional client experience throughout all interactions, from follow-ups to service delivery.Attract and retain clients by crafting innovative outreach strategies in partnership with the marketing department.Align with organizational operational procedures to support revenue generation and sales expansion objectives.Continuously evaluate existing processes to identify opportunities for improvement.Manage relationships within Corporate and Investment Banking, directing the fulfilment team to execute business operations at client sites.Increase the portfolio of Employee Banking clients by targeted percentages.Coordinate Helpdesk and Induction activities at client locations to drive revenue through the promotion of retail asset products and services.Oversee lead generation and management through the FAB CRM systems.Serve as the primary point of contact for customer inquiries.Exceed customer service expectations, ensuring effective complaint management and service enhancements.Efficiently manage the bulk account opening process for employees of targeted CIBG/TML customers.Design and implement strategies to boost business penetration in the region.Engage with Corporate & Investment Banking and Business Banking teams to provide clients with a comprehensive retail banking package.Drive multi-product sales with a focus on enhancing corporate profitability.Monitor market trends, industry developments, and competitive dynamics, sharing insights with the Business Intelligence team to adapt strategies effectively.Work closely with strategic alliances within PBG sales and distribution.Comply with the bank's Standard Operating Procedures, Policies, and Code of Conduct.

Embark on a fulfilling career with First Abu Dhabi Bank as a Digital Onboarding Officer. In this pivotal role, you will facilitate seamless onboarding experiences for our clients in the digital landscape. You will leverage your expertise to enhance customer satisfaction, streamline processes, and ensure compliance with banking regulations.Join a dynamic team dedicated to innovation and excellence in banking solutions.

Job Purpose:The Small and Medium Enterprises (SME) sector is crucial for the economic vitality of the UAE, especially in the dynamic Dubai market, representing a significant portion of the business landscape. As globalization enhances connectivity, SMEs are evolving to become more international in their endeavors. First Abu Dhabi Bank (FAB) is well-positioned to cater to the diverse needs of these businesses by strengthening our support for domestic SMEs.The selected candidate will develop a personalized self-improvement plan, in collaboration with their Line Manager, and strive to meet established goals. They will actively seek out best practices from peers and participate in training sessions as directed by management. A key responsibility will be to effectively assess and address customer needs and opportunities, both within the existing client base and among prospective clients.Furthermore, the role aims to uphold best practices in key account management and risk policies to align with FAB standards.Relationship Management Responsibilities:Attracting new high-value clients and enhancing existing relationships to grow the bank's liability portfolio and increase revenue.Engaging deeply with clients to understand and enhance their banking experiences.Assessing client requirements to augment the bank’s share of wallet.Cross-selling and upselling bank products and services to maximize revenue generation.Boosting sales volume and market share in targeted sectors.Ensuring timely responses and efficient turnaround times for customer inquiries and business application processes.Negotiating with internal stakeholders to tailor pricing structures for GM and Cash products according to client needs.Establishing a robust customer-centric approach to maintain a significant competitive advantage.Increasing high-end market share and quality business within assigned segments.Building and nurturing strong rapport with customers by providing expert guidance on their financial needs and promoting the bank’s offerings effectively.Delivering accurate and timely information about products and highlighting benefits relevant to their businesses.Keeping clients informed about new products and services.Proactively sourcing new business opportunities and pursuing sales leads within designated market segments.Scheduling timely client visits to introduce GTB and GM partners.Identifying and forwarding sales leads to other bank departments for cross-selling opportunities.Collaborating with product managers and specialists to promote the bank’s offerings.Risk Management Responsibilities:Ensuring timely updates of KYC documentation.Collaborating closely with internal teams to manage compliance, operational, and credit risk exposures as necessary.Preparing Credit Applications (CA), analyzing financial statements, and facilitating approvals.

Core Responsibilities:Oversee the operations of the designated Coverage team, ensuring optimal performance and effective management of business objectives.Collaborate closely with the Real Estate department to enhance service delivery, while independently driving revenue growth and managing portfolio risks.Develop strong credit skills and understanding of risk/reward parameters to empower decision-making in handling customer service issues and exceptions.Proactively address customer inquiries and service-related matters to optimize resources for cross-selling complex products.Possess in-depth knowledge of customer and corporate products, equipped with effective problem-solving and interpersonal skills to meet performance targets and collaborate effectively with various stakeholders.Maintain a zero-expiry level for all assigned accounts.Meet annual targets for performing loans set by Senior Management.Cross-sell GFM, GTB, and related products to enhance customer satisfaction.Ensure that the Non-Performing Loans (NPL) ratio remains below 4%, with timely credit reviews and renewals.Achieve satisfactory audit reports.Deliver exceptional customer service by acting as a client service manager, proactively resolving issues and facilitating other services.Enhance credit analysis competencies.Adhere to all internal processes for the existing portfolio in accordance with the Bank’s policies and procedures.Comply with documentation requirements for call reports, KYC, and all operational matters, ensuring timely turnaround of new proposals as per agreed Service Level Agreements (SLA).Specific AccountabilitiesDemonstrate sound knowledge of appraisals, financial modeling, and legal/regulatory frameworks.Exhibit strong verbal and written communication skills.Effectively manage teams and work under pressure.Organize workload efficiently to meet deadlines.Interpret and appraise financial statements and feasibility reports accurately.Operate within the framework of Group policies and overall organizational governance.Empowered to make decisions as per the approved authorization matrix.