Virtual Customer Service Executive - Emiratized Role

Join First Abu Dhabi Bank as a Virtual Customer Service Executive in an Emiratized role, where your skills will contribute to our commitment to excellence in customer service. In this position, you will be responsible for providing top-notch support to our clients, ensuring their needs are met effectively and efficiently.

Join First Abu Dhabi Bank as a Virtual Relationship Officer and be part of a dynamic team dedicated to enhancing client relationships through innovative digital solutions. This Emiratized role is perfect for those looking to make an impact in the banking sector while working remotely.

Embark on a fulfilling career with First Abu Dhabi Bank as a Digital Onboarding Officer. In this pivotal role, you will facilitate seamless onboarding experiences for our clients in the digital landscape. You will leverage your expertise to enhance customer satisfaction, streamline processes, and ensure compliance with banking regulations.Join a dynamic team dedicated to innovation and excellence in banking solutions.

Join First Abu Dhabi Bank as a Senior Officer in our Wealth Investment Services division. In this dynamic part-time role, you will play a pivotal role in providing high-quality investment solutions and personalized financial advice to our esteemed clients. Your expertise will help shape their financial futures while enhancing our portfolio of wealth management services.

JOB PURPOSEThis role is designed for a skilled manager to oversee delinquent and vulnerable accounts specifically in secured products. The primary objective is to drive team performance to meet key performance indicators (KPIs) while adhering to local regulations and the Code of Practice (CPR).Key ResponsibilitiesStrategic ResponsibilitiesOversee the team's portfolio, achieving financial targets related to collections, productivity, and call quality while minimizing valid complaints.Lead, motivate, and manage a dedicated team whose performance significantly influences the Bank’s profitability.Direct the team to maximize recoveries and facilitate financial solutions that support and assist customers.Conduct debt counseling sessions and, when necessary, initiate legal discussions with affected customers.Implement the collection process in compliance with CPR regulations, ensuring the bank's reputation remains intact.Establish effective capacity planning to optimize staffing resources.Maintain a low audit risk rating for the unit.Negotiate settlements with customers, aiming for mutually beneficial outcomes.Support the development of a robust collections infrastructure for recovering delinquent accounts by recruiting motivated staff and providing training and resources.Coordinate with various internal departments (Credit, CAD, Paralegal) to finalize processes related to restructures, settlements, and legal matters.Engage with external entities and property management firms to gather lease information for mortgaged properties.Oversee the front-end collections team, monitoring performance metrics and call volumes.Execute dialer campaigns (both predictive and preview) and manage voice and SMS outreach to delinquent mortgage customers.Effectively reduce delinquency rates by managing front-end collection efforts.Address escalated complaints and customer inquiries, enhancing resolution processes and reducing complaint rates.Legal, Regulatory and Compliance:Ensure adherence to local legal and regulatory standards, reporting any developments that may impact collection activities or legal actions.Oversee Know Your Customer (KYC) and Anti-Money Laundering (AML) compliance.Key Performance IndicatorsCompliance with Collection Policies and ProceduresAchievement of Collection Targets/BudgetsAdherence to CPR regulations in customer interactionsNo high-risk audit observations

Join First Abu Dhabi Bank as a Call Center Executive in Dubai, where you will play a vital role in delivering exceptional customer service. This Emiratized position is designed for candidates who are passionate about assisting clients and enhancing their banking experience. You will be responsible for handling customer inquiries, resolving issues, and providing accurate information about our banking products and services.

asico offers dedicated entry-level roles in Dubai as part of its Emiratization initiative, designed to support UAE Nationals at the start of their careers. This program aims to help early-career professionals begin and grow within the organization. Who can apply Recent graduates and those just starting their careers are encouraged to apply. asico values enthusiasm and a willingness to learn. Roles are matched to each candidate’s skills, qualifications, and the company’s current needs. What you will find Structured training and development programs A collaborative, supportive work environment Chances to build skills and advance professionally This Emiratization initiative offers a pathway for UAE Nationals to begin their professional journey with asico.

Key Responsibilities:Team Coaching: Offer expert guidance to teams in adopting and enhancing Agile methodologies.Facilitation: Conduct Agile ceremonies, including daily stand-ups, sprint planning, retrospectives, and reviews, to ensure efficiency and productivity.Training: Lead training sessions and workshops to inform teams and stakeholders about Agile principles and practices.Continuous Improvement: Analyze team processes and workflows to identify enhancement opportunities and implement strategies for improved efficiency.Mentorship: Provide mentorship to team members and leaders to elevate their Agile expertise and mindset.Collaboration: Partner with the VP of Culture Shift to cultivate and reinforce an Agile, customer-centered culture throughout the organization.Performance Metrics: Monitor and evaluate performance metrics to gauge the effectiveness of Agile practices and pinpoint areas for further enhancement.Stakeholder Engagement: Collaborate with stakeholders to comprehend their requirements and ensure alignment with Agile methodologies and objectives.Conflict Resolution: Address and mediate conflicts within teams to maintain a harmonious and productive workplace.Agile Advocacy: Champion Agile methodologies by promoting their advantages and facilitating their adoption across the organization.

Key Responsibilities:Perform thorough credit analysis by evaluating audited financial statements and formulating comprehensive Credit Proposals.Facilitate onboarding and provide monitoring support for the acquisition and management of Discretionary Lending customer portfolios, collaborating closely with assigned Relationship Managers.Ensure precision in financial spreading and qualitative analysis while meeting established turnaround times for credit proposals.Oversee the follow-up on the origination and execution of customer transactions.Adhere to relevant departmental policies, processes, and standard operating procedures to ensure consistent and controlled work practices.Uphold the organization’s values and ethics, actively contributing to fostering a value-driven culture within the bank.Engage in identifying opportunities for continual improvement and sustainability of systems, processes, and practices, emphasizing global standards, productivity enhancement, and cost reduction.Assist in the prompt preparation of accurate statements and reports to align with departmental requirements and quality benchmarks.Job Context:Support Relationship Managers with the administrative tasks related to the client portfolio, ensuring that all documentation and client files comply with the bank’s policies and procedures.Extract and assess financial statements, cash flow projections, and other intricate financial reports to deliver precise evaluations and recommendations for credit submissions, highlighting key risks and mitigation strategies.Stay vigilant for cross-sell opportunities by assessing client needs, fostering strong customer relationships, and referring clients to appropriate specialists (Trade Finance, Cash Management, and Treasury) for additional product offerings.Deliver outstanding client service by addressing client inquiries promptly and professionally, adhering to established service standards.Contribute to enhancing customer service and satisfaction outcomes for the assigned portfolios.Welcome and guide clients on the bank’s products and services.Execute relevant financial transactions for clients in accordance with service quality standards and bank policies.Assess acceptable levels of lending risk in line with the bank’s risk appetite statement to optimize profitability from transactions.Ensure high data quality standards by maintaining accurate information in the bank’s systems and documentation in a timely manner.Educate clients on various access channels (e.g., Corporate Internet Banking, Phone Banking) to enhance their understanding of available options.

Join our team as a Virtual Administrative Customer Support Assistant! In this entry-level role, you'll play a vital role in assisting customers and collaborating with our internal teams across the MENA region. This position merges front-line customer service with effective administrative support to ensure seamless daily operations, thorough documentation, and prompt resolution of customer inquiries.The ideal candidate is service-oriented, detail-focused, and well-organized, thriving in a multicultural and multilingual environment. You will be a primary point of contact for customers through various channels including phone, email, chat, and messaging platforms. Additionally, you will manage administrative responsibilities such as data entry, filing, scheduling appointments, reporting, and liaising with logistics, finance, sales, and technical teams. Success in this role requires excellent communication skills, professionalism, the ability to handle sensitive information discreetly, and a calm, solution-driven approach to managing multiple tasks.

Join First Abu Dhabi Bank as a Support Officer in this exciting Emiratized part-time role. You will play a key role in providing exceptional support to our clients and enhancing their banking experience. We are looking for a proactive individual who can effectively assist with various customer inquiries and administrative tasks.

Role OverviewAs a Virtual Relationship Manager at RAKBANK, you will oversee a diverse portfolio of client relationships, ensuring exceptional service and customized financial solutions that align with their individual needs. You will serve as the primary liaison for clients, providing expert advice, resolving issues, and cultivating enduring relationships.Key ResponsibilitiesMeet and exceed sales and service goals while maintaining compliance with risk standards.Regularly assess customer portfolios to uncover business prospects and promote financial products.Foster and manage client relationships, delivering outstanding service in line with client expectations.Offer specialized advice and address customer inquiries to ensure high satisfaction levels.Complete all tasks with accuracy, adhering to banking policies and regulations.Work collaboratively with internal teams such as compliance, operations, and business support to enhance process efficiency.Exhibit professionalism and integrity in alignment with the Staff Code of Conduct.Candidate ProfileWe are looking for a proactive, results-oriented individual who:Has a minimum of 2 years of experience in banking or financial services focused on relationship management.Holds a Bachelor's degree in a relevant field.Demonstrates excellent problem-solving and strategic decision-making abilities.Can independently manage responsibilities while effectively collaborating with internal teams.Is knowledgeable about banking processes and compliance standards.

About the RoleIn the position of Virtual Relationship Manager, you will oversee a diverse portfolio of customer relationships, ensuring that clients receive exceptional service and bespoke financial solutions tailored to their unique needs. Acting as the primary point of contact, you will provide expert advice, resolve issues, and cultivate enduring relationships with clients.Key ResponsibilitiesMeet and exceed sales and service targets while managing risk effectively.Conduct regular assessments of customer portfolios to uncover business opportunities and promote relevant financial products.Foster and maintain strong client relationships, delivering service that aligns with their expectations.Offer specialized advice and resolve customer inquiries to enhance satisfaction.Execute all tasks meticulously, complying with banking policies and regulatory standards.Work collaboratively with internal teams, including compliance, operations, and business support, to optimize processes.Uphold professionalism and integrity, adhering to the Staff Code of Conduct.

Join our dynamic team at SkillersZone as an Entry-Level Administrative Customer Virtual Assistant. This role is perfect for individuals looking to kickstart their career in a supportive and innovative environment. You will assist in various administrative tasks while providing outstanding customer service remotely.

We are seeking a dynamic and results-oriented professional to join our team in Dubai as a Corporate Banking & Contracting Sales Executive. This Emiratised role focuses on collaborating with Coverage teams to design and deliver innovative Cash and Trade solutions, while actively managing and expanding our Transaction Banking business across the UAE.Key Responsibilities:Commercial Oversight: Drive long-term success in delivering working capital solutions for our cash and trade clients.Business Development: Identify and cultivate Cash and Trade business opportunities to enhance profitability throughout the UAE.Product Growth: Collaborate with coverage teams to increase Cash and Trade product offerings, implementing strategic calling plans for various industry segments to enhance client engagement.Consultative Solutions: Utilize your Cash and Trade expertise to create and implement tailored solutions that meet customer needs, including structuring complex cash management deals and addressing RFPs.Market Innovation: Develop custom open account solutions (SCF & RF), ensuring a superior customer experience through a consultative approach.Liquidity Solutions: Design liquidity and liability solutions that support CASA growth while maintaining a focus on customer satisfaction.Risk Management: Proactively manage compliance and fraud risks within the Cash and Trade business while developing client solutions.Digital Transformation: Encourage the transition of existing and new clients to FAB’s digital platforms.Pipeline Management: Collaborate with coverage teams to build and sustain a robust Cash and Trade pipeline, focusing on closing deals and maintaining consistent communication with stakeholders.Credit Proposal Development: Partner with coverage teams to create quality credit proposals for Trade facilities, managing transactional risk efficiently.Service Excellence: Ensure the highest level of service delivery by collaborating with various stakeholders to prioritize customer satisfaction.Cross-Regional Collaboration: Maintain close communication with regional stakeholders to facilitate cross-border transactions and opportunities.Client Engagement: Enhance revenue by deepening existing client relationships and supporting the coverage team in attracting new clients.

As a Customer Service Representative, you will engage with customers and provide support across various channels, including phone, email, and live chat, ensuring exceptional service for all our clients. Main Responsibilities:• Handle and process sales and customer service calls• Respond to customer inquiries through all relevant communication channels within a predefined timeframe• Resolve customer issues efficiently• Present additional products and services to customers• Maintain the confidentiality of the company and customer information• Identify and suggest products or services of interest to customers by gathering and analyzing their needs• Manage the inquiry queue effectively• Perform administrative tasks related to Travelstart's products and operations• Maintain records of customer interactions, transactions, inquiries, complaints, and feedback, assessing all relevant information to address inquiries and complaints• Assist other departments with specific tasks as required• Book and clarify pricing for flights and packages based on customer requests• Recover unsuccessful or canceled bookings• Determine and clarify pricing for flights and schedule changesQualifications:• Understanding of Global Distribution Systems (GDS)• Experience in the travel industry• Previous experience in e-commerce is preferred• Proficiency in English and Arabic• Familiarity with customer service principles and practices• Strong analytical and problem-solving skills• Excellent interpersonal and listening skills• Outstanding verbal and written communication skills• Flexible, multitasking personality• Detail-oriented and focused on task completion• Proven ability to work as part of a team• Positive and proactive attitude• Entrepreneurial mindset with organizational skills

As a Customer Service Consultant at Travelstart, your primary role will involve engaging with customers and providing exceptional support through various communication channels, including phone, email, and live chat. Your contributions will be vital in ensuring that Travelstart delivers outstanding customer service to all clients.Key Responsibilities:Efficiently process sales and customer service inquiries via phone and other channels.Address customer questions promptly across all communication platforms within set time limits.Resolve customer issues effectively and efficiently.Proactively offer products and additional services to enhance client experiences.Uphold confidentiality for both company and client information.Gather customer insights and analyze their needs to recommend products or services to management.Manage call queues to ensure timely responses.Complete administrative tasks related to Travelstart's products and processes.Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken.Assist other departments with specific tasks as necessary.Facilitate flight and package bookings according to client requests.Recover failed or canceled bookings efficiently.Calculate and provide quotations for flight changes and schedules.

Job OverviewAs a Virtual Relationship Manager within our Select Banking division, you will play a crucial role in enhancing the financial engagement of our clients. Your primary objective is to increase the wallet share from an assigned portfolio of clients by achieving set service targets through exceptional relationship management and service delivery.Key ResponsibilitiesManage your allocated portfolio effectively, identifying and capitalizing on business opportunities.Engage with existing clients to deepen relationships and generate new business through referrals.Maintain comprehensive knowledge of all products and services offered by the Unit, enabling confident discussions about product attributes.Proactively assess customer needs and provide tailored solutions while assisting senior team members in building long-lasting client relationships.Ensure prompt escalation of client complaints to facilitate timely resolutions.Promote bank services by delivering consistent, accurate, and transparent information, while educating customers on available alternative channels.Execute assigned operational tasks with a strong emphasis on accuracy and adherence to processes, ensuring high performance standards are met without compromising quality.Implement retention strategies to mitigate the risk of client attrition.

Join our vibrant team as a Customer Service Officer at First Abu Dhabi Bank in Dubai, UAE! We are looking for a passionate and customer-oriented individual who is eager to deliver outstanding support to our clients. In this pivotal role, you will assist customers with inquiries, process requests, and enhance their overall banking experience.Proactively promote and sell banking products and services to both new and existing customers.Handle customer requests efficiently, including account openings, online banking applications, and loan product applications.Guide customers on utilizing automated channels such as ATM, call center, and online banking services.Generate new leads through personal connections and referrals from satisfied customers.Meet individual sales targets and actively participate in daily retail sales meetings.Drive the onboarding of customers to online and mobile banking applications, achieving monthly targets.Ensure exceptional customer satisfaction and contribute to achieving Net Promoter Score (NPS) goals.Respond promptly and effectively to customer inquiries escalated from the call center.Work collaboratively with colleagues and internal stakeholders to resolve customer issues efficiently.Complete required training programs to stay informed about bank products and services.Adhere to bank policies, processes, and procedures, both internal and external.

Join our dynamic team at Skillerszone as a Customer Service Representative in Administrative Support. You will play a vital role in ensuring customer satisfaction by providing exceptional service and support. Your responsibilities will include responding to customer inquiries, resolving issues efficiently, and assisting with administrative tasks to support our operations.