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VIP Host

On-site Full-time

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Qualifications

Proven experience in player development or customer relations within the gaming or hospitality industry. Exceptional communication and interpersonal skills. Strong analytical abilities with a focus on data-driven decision-making. Passion for delivering an extraordinary customer experience. Ability to work flexible hours, including evenings and weekends, to meet player needs.

About the job

PENN Entertainment, Inc. stands as the foremost provider of integrated entertainment, sports content, and casino gaming experiences in North America. We offer a diverse portfolio that includes casinos, racetracks, online gaming, sports betting, and a range of entertainment content tailored to meet the desires of our customers.

We are actively seeking individuals who are passionate about innovating and delivering state-of-the-art online gaming and sports media products. Through our platforms such as Hollywood Casino, theScore Bet Sportsbook, and theScore media app, we are excited to redefine the possibilities within our industry. Our advanced platforms are supported by proprietary in-house technology, forming the backbone of PENN’s omnichannel gaming and entertainment strategy.

As a member of PENN Entertainment’s digital team, you will work with these groundbreaking platforms while enjoying a culture that prioritizes your career development. We are committed to fostering your growth and providing opportunities for you to enhance your skills.

With locations across North America, you can build a rewarding future with PENN Entertainment, no matter where you are. If you’re ready to challenge the norms in gaming, media, and entertainment, we want to hear from you.

About the Role

  • Drive new business opportunities by identifying, targeting, and nurturing relationships with high-value players.
  • Achieve and exceed assigned VIP sales performance indicators.
  • Oversee all facets of player relationships, including hospitality events, consistent communication, and timely resolution of inquiries, even outside of standard hours.
  • Boost gaming revenue by anticipating and fulfilling player needs proactively.
  • Build personalized connections with players through in-depth knowledge of their preferences, habits, and unique interests to deliver unmatched customer service.
  • Possess a comprehensive understanding of our products and services while actively promoting new gaming offerings and platforms.
  • Communicate effectively through established channels regarding new member onboarding, loyalty initiatives, sales campaigns, surveys, and re-engagement of inactive members.
  • Leverage daily reports and analytics to drive continuous improvement and strategy adjustments.

About PENN Entertainment, Inc.

PENN Entertainment is a leader in the gaming and entertainment sector, renowned for our commitment to innovation and excellence. With a wide array of offerings that span casinos, racetracks, and online platforms, we provide diverse experiences designed to engage and entertain. Our team is dedicated to pushing the boundaries of what's possible, and we invite passionate individuals to join us in shaping the future of entertainment.

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