VIP Host Team Manager

Join Our Team as a VIP Host Team Manager! At FanDuel, we pride ourselves on providing an unparalleled experience to our most valued clients. We are currently seeking a dedicated VIP Host Team Manager to lead our team of VIP Hosts and ensure our high-value customers receive exceptional service. As the VIP Host Team Manager, you will cultivate meaningful relationships with our VIP clientele, delivering personalized, white-glove service. You will oversee a talented team of VIP Hosts, guiding them in delivering industry-leading experiences to their own portfolios of clients. This role is customer-facing and calls for a deep understanding of VIP service standards along with a genuine passion for the online gaming sector. Your adaptability is crucial, as you may also be tasked with various responsibilities as assigned by the company, fostering operational flexibility and responsiveness to our evolving business landscape. Your Responsibilities: Manage and nurture a select portfolio of High Value Players. Deliver a proactive, comprehensive service to enhance customer loyalty. Prioritize Responsible Gaming and Compliance in all operations. Establish strong relationships and provide tailored rewards through consistent communication. Collaborate with other departments to enhance the overall customer experience. Achieve specified productivity, quality, CSAT, and Service Level Agreement metrics. Ensure gifts and hospitality invitations align with business requirements. Host VIP guests at exclusive hospitality events. Adhere to company responsible gaming protocols. Mentor and develop a skilled team of VIP Hosts to excel in their roles. What We’re Looking For: 4+ years of experience in high-end customer service. 2+ years of team management experience. Exceptional verbal and written communication skills. Extensive hospitality experience with a commitment to excellence in service. A confident and people-oriented demeanor. Strong analytical skills, particularly with Excel. A dedication to meeting targets and deadlines. Excellent organizational and planning abilities. Familiarity with marketing processes is a plus. Flexibility to work non-traditional business hours.

PENN Entertainment, Inc. stands as the foremost provider of integrated entertainment, sports content, and casino gaming experiences in North America. We offer a diverse portfolio that includes casinos, racetracks, online gaming, sports betting, and a range of entertainment content tailored to meet the desires of our customers.We are actively seeking individuals who are passionate about innovating and delivering state-of-the-art online gaming and sports media products. Through our platforms such as Hollywood Casino, theScore Bet Sportsbook, and theScore media app, we are excited to redefine the possibilities within our industry. Our advanced platforms are supported by proprietary in-house technology, forming the backbone of PENN’s omnichannel gaming and entertainment strategy.As a member of PENN Entertainment’s digital team, you will work with these groundbreaking platforms while enjoying a culture that prioritizes your career development. We are committed to fostering your growth and providing opportunities for you to enhance your skills.With locations across North America, you can build a rewarding future with PENN Entertainment, no matter where you are. If you’re ready to challenge the norms in gaming, media, and entertainment, we want to hear from you.About the RoleDrive new business opportunities by identifying, targeting, and nurturing relationships with high-value players.Achieve and exceed assigned VIP sales performance indicators.Oversee all facets of player relationships, including hospitality events, consistent communication, and timely resolution of inquiries, even outside of standard hours.Boost gaming revenue by anticipating and fulfilling player needs proactively.Build personalized connections with players through in-depth knowledge of their preferences, habits, and unique interests to deliver unmatched customer service.Possess a comprehensive understanding of our products and services while actively promoting new gaming offerings and platforms.Communicate effectively through established channels regarding new member onboarding, loyalty initiatives, sales campaigns, surveys, and re-engagement of inactive members.Leverage daily reports and analytics to drive continuous improvement and strategy adjustments.

 As a VIP Account Manager at Entain, you will play a pivotal role in cultivating personalized relationships with our esteemed clients who have successfully met our sustainability and responsible gaming criteria. Your primary objective is to ensure that these customers feel at ease discussing any matters with you, including responsible gaming practices, bonuses, revenue concerns, and the sources of their funds.This role offers a comprehensive service experience for our VIP customers, encompassing everything from issue resolution to bonus management, relationship building, and hospitality oversight. As the principal point of contact between the business and our VIP clientele, you will blend social responsibility with the principles of responsible gaming, adhere to our Code of Conduct, and strive for revenue growth by optimizing the players' share of gambling expenditure compared to competitors.Building strong relationships will involve communication through various channels such as telephone, email, and chat, as well as face-to-face interactions at events and personal meetings. You will also serve as the primary escalation point for any issues impacting your portfolio of customers.Key Responsibilities:Foster proactive and customized relationships with assigned players.Ensure compliance with regulatory requests as needed.Contribute to the strategic goals of the account management team to drive growth and enhance brand loyalty.Engage with customers regarding responsible gambling and anti-money laundering interactions whenever possible.Identify potential new VIP customers through daily business analysis and reporting.Address and resolve customer issues and disputes, ensuring they feel valued.Collaborate with the account management team to influence player activity to maximize retention.Facilitate clear communications within the team to deliver exceptional service and provide relevant feedback to product and marketing teams.Coordinate with the hospitality team to organize events and enhance the overall customer experience, attending these events with your clients.Provide stakeholders with accurate performance reports, including responsible gambling measures and growth of the customer base.Adhere to the spirit of the Code of Conduct in all customer interactions.

Join Our Team as a VIP Account Manager!FanDuel Group is eager to enhance our VIP department within our online casino and sportsbook. We are seeking a talented VIP Account Manager who will play a pivotal role in managing our relationships with VIP customers in the Ontario market.As the VIP Account Manager, you will report directly to the Director of VIP for Canada and oversee a program tailored for our high-value customers across Sportsbook and Casino products. Your primary objective will be to drive key performance indicators (KPIs) through strategic promotions, events, and effective budget management.Beyond your core responsibilities, you may be called upon to undertake additional duties as assigned by the company, ensuring we maintain operational flexibility and adapt to our evolving business landscape.

Join Entain as a VIP Account Manager and be part of a dynamic team dedicated to providing exceptional service to our high-value clients. In this role, you will cultivate strong relationships, ensuring our VIP clients enjoy an unparalleled experience. Your expertise in account management will be crucial in retaining and expanding our client base.

Join our dynamic team at Clockwork as a Full-Time Host! In this role, you will be the first point of contact for our guests, ensuring an exceptional experience from the moment they arrive. You will greet guests warmly, manage reservations, and assist in providing top-notch service throughout their visit.

Library Bar at Accor Hotels in Toronto is looking for a Full-Time Host to welcome guests and help create a memorable experience from the moment they arrive. As the first point of contact, the host sets the tone for each visit and ensures every guest feels valued. Role overview This position focuses on greeting guests, managing reservations, and coordinating seating to keep service running smoothly. The host also helps maintain a warm, inviting atmosphere throughout the bar. Main responsibilities Welcome guests as they arrive and offer a friendly greeting Handle reservations and organize seating assignments Seat guests promptly and efficiently Support a pleasant, comfortable environment in the bar Requirements Strong communication skills Genuine enthusiasm for hospitality and guest service Ability to work comfortably in a busy setting Friendly and professional approach This is a full-time, on-site role based at Library Bar in Toronto.

Join our vibrant team at the Library Bar as a Part-Time Host, where you will be the first point of contact for our guests. Your warm welcome and exceptional service will create memorable experiences in a lively atmosphere.As a Host, you will manage guest seating, maintain cleanliness, and foster a welcoming environment. Your passion for hospitality and attention to detail will ensure that every guest feels valued and appreciated.

Join us at LOCAL Public Eatery, where we blend fun, flexibility, and growth into an extraordinary dining experience! Our mission is to create unforgettable moments for both our guests and team members. With a vibrant atmosphere and a commitment to excellence, we foster an environment where you can thrive while enjoying your work. Our exterior is a testament to our unique journey, while our passion drives us to master our craft and continuously evolve our skills.As a Host or Hostess at LOCAL Public Eatery, you will be the friendly face that welcomes our guests. Your exceptional hospitality skills will shine as you create connections with patrons, ensuring they feel valued and recognized. You will anticipate their needs, keep track of their preferences, and make sure every visit is memorable. In our lively space, you will know the ins and outs of the venue, making you the ultimate connector of people and experiences.

Experience the joy of working in a vibrant atmosphere where fun meets flexibility and growth is part of the journey.At LOCAL Public Eatery, we are dedicated to crafting memorable moments for both our team members and guests. We thrive on winning, enjoying our work, and maintaining a light-hearted approach. With our flexible schedules, you can embrace your passions and pursue adventures, big or small. Our exterior reflects our unique journey, while our internal culture drives us to master our craft through continuous learning and skill development.As part of our team, our exceptional leaders welcome guests with enthusiasm. As a Guest Service Leader, often referred to as the “hostess with the mostess”, you will have a personal connection with every guest, knowing their preferences and ensuring their experience is unparalleled. You are a vital connector, creating enjoyable moments and anticipating guests' needs.Your role as a Support team member is crucial to our success at LOCAL Public Eatery. You will assist in delivering our signature hospitality by jumping in wherever necessary—whether it’s bar backing, clearing tables, seating guests, or serving food and drinks. Your team relies on your versatility, knowing you will be ready to help and keep the operations smooth.

Join us at LOCAL Public Eatery, where we prioritize creating unforgettable experiences for both our guests and our team. We believe that work should be fun, flexible, and rewarding. Our team thrives in a dynamic environment where every adventure, big or small, contributes to our collective success. With a commitment to excellence, we continuously enhance our skills and knowledge in the culinary and hospitality arts, ensuring that our guests receive unparalleled service.As a Host/Hostess, you will be the heartbeat of our establishment, greeting guests with warmth and enthusiasm. You'll know our regulars by name, anticipate their seating preferences, and ensure their drinks are on the way as soon as they arrive. Your role is to connect people and create delightful moments, making each visit memorable.

Join our vibrant team at Eataly Don Mills as a Part-Time Restaurant Host! As the first point of contact for our guests, you will create a welcoming atmosphere and ensure an exceptional dining experience. Your responsibilities will include greeting guests, managing reservations, and coordinating with the restaurant staff to optimize customer flow.

Join our dynamic team at PENN Entertainment as a VIP Associate, where you'll play a pivotal role in enhancing our Player Loyalty Retention Operations. In this exciting position, you'll be tasked with facilitating payments and withdrawals while engaging with our esteemed theScore BET VIP players. Your passion for sales and commitment to building relationships will be key in attracting and retaining players across our innovative gaming platforms.