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Vice President of Operations

SuperDialNew York City
On-site Full-time $200K/yr - $250K/yr

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Experience Level

Senior Level Manager

Qualifications

The ideal candidate will possess a proven track record in operations leadership, with experience in technology-driven environments. You should have strong analytical skills, be adept at process improvement, and have a background in customer success management. Excellent communication and interpersonal skills are essential, along with the ability to lead teams effectively. A strategic mindset and experience in scaling operations in a fast-paced startup environment are highly desirable.

About the job

SuperDial is at the forefront of revolutionizing enterprise communication through its cutting-edge AI-powered voice technology. Our solutions are designed to enhance and automate communication processes using real-time conversation intelligence and data-driven automation. Recently, SuperDial secured $15 million in Series A funding, alongside approximately $3 million in venture debt, spearheaded by SignalFire with contributions from Slow Ventures, BoxGroup, and Scrub Capital. With a total funding of over $20 million, we are gearing up for our next growth chapter and preparing for Series B.

About the Role

As the Vice President of Operations, you will spearhead our operations across three pivotal sectors: agent operations, customer success, and business operations. Reporting directly to the CEO, your leadership will dictate the deployment and performance of SuperDial's AI agents in production, oversee the onboarding and support for enterprise clients, and streamline our internal processes, ensuring clarity and efficiency across all functions. This is a unique opportunity to take a leadership role at a company poised for significant growth.

What to Expect:

First 30–60 Days:

  • Conduct a comprehensive audit of current operations across agent deployment workflows, customer success, and internal business processes.

  • Map out the entire post-sale journey from contract signing to go-live, identifying any breakdowns in handoffs between Sales, Customer Success, Product, and Engineering teams.

  • Evaluate team structure, identify tooling deficiencies, and pinpoint quick wins for agent operations, customer success, and business operations.

  • Engage with every key customer to build relationships and understand their needs.

  • Present an initial risk and opportunity assessment to the CEO and leadership team.

90–120 Days:

  • Develop structured processes for agent operations, including deployment standards, performance monitoring, and quality benchmarks.

  • Create an implementation and onboarding playbook aimed at reducing time-to-value for enterprise customers.

  • Define the operating model for the Customer Success team, establishing clear roles, health metrics, and handoff protocols with Account Management.

  • Establish essential business operations infrastructure, including internal reporting schedules and cross-functional meeting protocols.

  • Evaluate and implement tools across all operational pillars.

6 Months:

About SuperDial

At SuperDial, we are committed to pushing the boundaries of voice technology. Our innovative solutions empower businesses to optimize their communication processes, making conversations more efficient and insightful. With a talented team and robust financial backing, we are set to redefine the future of enterprise communication.

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