About the job
SuperDial is at the forefront of revolutionizing enterprise communication through its cutting-edge AI-powered voice technology. Our solutions are designed to enhance and automate communication processes using real-time conversation intelligence and data-driven automation. Recently, SuperDial secured $15 million in Series A funding, alongside approximately $3 million in venture debt, spearheaded by SignalFire with contributions from Slow Ventures, BoxGroup, and Scrub Capital. With a total funding of over $20 million, we are gearing up for our next growth chapter and preparing for Series B.
About the Role
As the Vice President of Operations, you will spearhead our operations across three pivotal sectors: agent operations, customer success, and business operations. Reporting directly to the CEO, your leadership will dictate the deployment and performance of SuperDial's AI agents in production, oversee the onboarding and support for enterprise clients, and streamline our internal processes, ensuring clarity and efficiency across all functions. This is a unique opportunity to take a leadership role at a company poised for significant growth.
What to Expect:
First 30–60 Days:
Conduct a comprehensive audit of current operations across agent deployment workflows, customer success, and internal business processes.
Map out the entire post-sale journey from contract signing to go-live, identifying any breakdowns in handoffs between Sales, Customer Success, Product, and Engineering teams.
Evaluate team structure, identify tooling deficiencies, and pinpoint quick wins for agent operations, customer success, and business operations.
Engage with every key customer to build relationships and understand their needs.
Present an initial risk and opportunity assessment to the CEO and leadership team.
90–120 Days:
Develop structured processes for agent operations, including deployment standards, performance monitoring, and quality benchmarks.
Create an implementation and onboarding playbook aimed at reducing time-to-value for enterprise customers.
Define the operating model for the Customer Success team, establishing clear roles, health metrics, and handoff protocols with Account Management.
Establish essential business operations infrastructure, including internal reporting schedules and cross-functional meeting protocols.
Evaluate and implement tools across all operational pillars.
6 Months:

