About the job
As a User Experience Researcher at Bosch Group, you will play a pivotal role in driving our Voice of Customer initiatives for all our customer-facing products and experiences. You will be tasked with ensuring that customer insights are effectively captured through a range of methods, including interviews, usability testing, and qualitative research. Your findings will be instrumental in shaping actionable insights that inform product design, software usability, marketing, and customer engagement strategies.
Key Responsibilities
- Design and execute qualitative research initiatives, such as interviews and focus groups, to gather authentic customer perspectives.
- Work collaboratively with cross-functional teams including Product, Marketing, Sales, Training, and Customer Success to ensure that customer insights drive decision-making.
- Recommend and implement appropriate technology solutions for collecting and analyzing Voice of Customer feedback.
- Synthesize research findings into actionable insights, personas, journey maps, and service blueprints.
- Collaborate with Business Intelligence to integrate quantitative metrics with qualitative insights for a comprehensive understanding of customer experience.
- Deliver impactful research reports and executive-level presentations that influence strategic decisions.
- Establish an ongoing feedback loop to ensure that customer input informs future programs and offerings.
Success Measures
- Demonstrated improvement in customer engagement and programs resulting from research findings.
- Positive feedback from executives regarding the clarity and actionability of insights presented.
- Increased adoption of customer-driven initiatives across Marketing, Sales, and Customer Success teams.
- Development of a sustainable Voice of Customer program.

