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UAV Technical Support Specialist

Quantum-Systems GmbHKyiv, Kyiv, Ukraine
On-site Full-time

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Experience Level

Experience

Qualifications

RequirementsWhat You Bring to Our Team:Experience in technical analysis, troubleshooting, or root cause investigation. Strong analytical thinking and a structured approach to problem-solving. Confidence in working with technical data, including logs, metrics, and system behavior. Proficient in English (B1 level or higher) for communication and documentation. Fluent in Ukrainian. Preferred Qualifications (not mandatory):Experience with drones, whether as a user, engineer, or enthusiast. Basic understanding of UAV systems, including navigation, communication, and electronics. A background in robotics, embedded systems, or related fields.

About the job

Join our dynamic team in Kyiv, where you will be required to work in the office 3-4 days a week, as we do not offer full remote work. A convenient shuttle service is available from the nearest metro station.

As a Technical Support Specialist focusing on UAV technology, you will immerse yourself in complex technical challenges, analyze data, and understand the intricacies of our systems. Your role will involve investigating incidents, analyzing system behavior, and collaborating closely with our R&D team to troubleshoot and enhance our products.

Prior experience with UAVs is not necessary; we value your curiosity, analytical mindset, and capability to deconstruct complex systems.

Your Daily Responsibilities:

  • Thoroughly investigate technical incidents to identify root causes.

  • Test hypotheses and identify bugs.

  • Work with telemetry, logs, and system-level data.

  • Collaborate with engineers and R&D teams to resolve issues.

  • Document findings and share insights with the team.

  • Assist in escalations and support the team with complex cases.

About Quantum-Systems GmbH

Quantum Systems is a leader in the development, design, and production of unmanned aerial systems (sUAS). Our innovative Vector reconnaissance drones have been operational in Ukraine since May 2022, demonstrating our commitment to advancing aerial data technology.

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