About the job
Join Our Dynamic Team
At OpenAI, our Trust, Safety & Risk Operations teams are dedicated to protecting our innovative products, users, and the organization from various threats, including abuse, fraud, scams, and regulatory challenges. We operate at the nexus of operations, compliance, user trust, and safety, collaborating closely with Legal, Policy, Engineering, Product, Go-To-Market, and external partners to ensure our platforms are secure, compliant, and reliable for a diverse, global audience.
Our team supports users across ChatGPT, our API, enterprise solutions, and developer tools. We handle sensitive inbound inquiries, develop detection and enforcement systems, and scale operational workflows to address the demands of a fast-paced, high-stakes environment.
Your Role and Responsibilities
We are looking for seasoned analysts with expertise in one or more of the following domains:
Content Integrity & Scaled Enforcement – Proactively identify, review, and respond to policy violations, harmful content, and emerging abuse trends on a large scale.
Emerging Risk Operations – Detect, assess, and mitigate new and intricate safety, policy, or integrity challenges in the rapidly changing AI landscape.
In this role, you will manage high-sensitivity workflows, serve as the incident manager for complex cases, and develop scalable operational systems, including tools, automation, and vendor processes that uphold user safety and trust while fulfilling our legal, ethical, and product commitments.
Our work culture embraces a hybrid model of three days in the San Francisco office each week, and we provide relocation assistance for new hires.
Please be advised that this role may involve exposure to sensitive content, including material that may be sexual, violent, or otherwise unsettling.
Your Key Responsibilities Include:
Manage and resolve high-priority cases within your area of expertise (content enforcement, fraud/scams, compliance, or emerging risks).
Conduct thorough risk assessments and investigations utilizing internal tools, product signals, and external data sources.
Act as the incident manager for escalated cases necessitating intricate policy, legal, or regulatory analysis.
Collaborate with cross-functional teams to design and implement top-tier operational workflows, decision trees, and automation strategies.
Establish feedback loops and continuous improvement initiatives to enhance operational effectiveness.

