About the job
Your Role and Responsibilities
Strategic Leadership & Platform Management
- Develop and steer the strategic roadmap for the Treasury platform, focusing on architectural advancements and prioritizing innovation.
- Take ownership of the technological vision, ensuring it aligns with organizational goals and the specific needs of the Treasury function.
- Oversee a specialized IT service team that supports Treasury stakeholders in trading, risk management, finance, and operational activities.
Operational Delivery & Functionality
- Exhibit extensive functional oversight of platforms including FIS Front Arena, Refinitiv ET, Murex, Finastra Sophis, or equivalent systems.
- Guarantee that platform functionalities support the workflows of front, middle, and back office operations.
- Ensure compliance with regulatory standards throughout all platform enhancements and updates.
Change Management & Implementation
- Identify, strategize, and implement programs for platform improvements.
- Deliver platform projects within established timelines and scope, with quarterly review meetings to ensure alignment.
- Monitor project progress and proactively address any delivery risks.
Operational Excellence
- Achieve a minimum of 99.9% uptime for the platform and ensure a mean time to repair (MTTR) of under 2 hours for critical incidents.
- Resolve at least 95% of high-priority support tickets within the service level agreement (SLA).
- Conduct weekly quality assessments and aim for a 20% reduction in defects year-over-year.
Customer Service & Support
- Maintain a customer satisfaction rate of over 85% for platform services.
- Automate 30% of recurring support tasks on an annual basis.
- Create and maintain a comprehensive knowledge base to facilitate faster resolutions and promote self-service options.
Governance & Compliance
- Ensure full compliance with all regulatory requirements and internal policies.
- Lead architecture and delivery assessments for all platform initiatives.
- Collaborate with security, compliance, and finance teams to manage risks and budgets effectively.

