Tier 2 Platinum Support Representative

About DialpadDialpad is the premier AI-enhanced customer communications platform, revolutionizing the way businesses engage with their customers. With over 50,000 companies globally — including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — Dialpad empowers organizations to forge stronger customer relationships through real-time, AI-driven insights. Discover more at dialpad.com.Join the Dialpad TeamAs a member of Dialpad, you will collaborate with a dedicated team focused on our mission to ensure the success of our customers and their employees. Every conversation is significant, and we are enhancing each interaction with our platform that provides real-time insights and automation. We champion continuous growth, where every team member utilizes cutting-edge AI to refine our platform and improve their skills. We are in search of individuals who not only meet our high standards but exceed them. Our aspirations are ambitious, and achieving them necessitates a team that operates at peak performance. We value traits that are essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Account Manager (TAM), you will collaborate across teams to support Dialpad’s most significant and intricate clients. Through cultivating trusted relationships, you will provide tailored, strategic consultations and proactively pinpoint opportunities to enhance the value businesses deliver to their customers, optimize technical operations within their teams, and accelerate their global growth with Dialpad.The Customer Experience (CX) Organization is dedicated to delighting customers at every touchpoint. We prioritize understanding and meeting the evolving needs and expectations of our clients, and we are committed to working collaboratively to provide seamless and memorable interactions.

About Dialpad Dialpad is an AI-native business communications platform that brings together calling, messaging, meetings, and contact center features in one solution. The platform uses AI to understand conversations as they happen, helping businesses improve customer interactions and gain actionable insights. More than 70,000 organizations worldwide, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger connections with their customers through AI-powered tools. Dialpad leads innovation in the communications space with its Agentic AI initiative. This technology enables intelligent agents to analyze conversations and take proactive steps, such as automating workflows, resolving issues, and supporting revenue growth in real time. Learn more at dialpad.com. Working at Dialpad AI is central to how Dialpad operates. Team members use advanced AI tools to work efficiently, think creatively, and deliver strong results. The company values every conversation and has built a platform that turns these exchanges into insights for clients and employees alike. Dialpad looks for people who are curious and set high standards for themselves. The team pursues ambitious goals and values those who are: Scrappy Curious Optimistic Persistent Empathetic Location This Applied Scientist role is based in Kitchener, Canada.

About DialpadDialpad is the premier AI-driven customer communications platform that is revolutionizing the way businesses interact with their clients. Over 50,000 global enterprises—such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply—trust Dialpad to strengthen their customer relationships through real-time, AI-powered insights. For further details, visit dialpad.com.Our CultureAt Dialpad, you will join a collaborative team committed to a unified goal: ensuring our customers and their employees achieve exceptional success. We recognize that every conversation is significant, and we are enhancing each interaction with a platform that delivers real-time insights and automation.We promote continuous growth, encouraging our employees to leverage cutting-edge AI to improve both our platform and their personal skills. We seek individuals who not only meet but exceed our expectations. Our ambitious goals require a team that operates at the highest level, characterized by traits such as: Resourceful, Inquisitive, Positive, Tenacious, and Compassionate.Your RoleAs a Software Development Engineer in Test (SDET) at Dialpad, you will spearhead the development of scalable, world-class mobile test automation frameworks, enabling our engineering teams to deliver products with assurance and agility.We are in search of a quality champion who can seamlessly connect development and testing. You should possess excellent verbal and written communication skills, and be adept at collaborating with a geographically distributed team to realize a shared vision. Your responsibilities will include enhancing and maintaining mobile testing frameworks, influencing design decisions, and collaborating closely with senior developers.This position will report to a Quality Engineering Manager based in the USA.

About DialpadDialpad is a pioneering AI-driven customer communications platform, revolutionizing the way businesses connect with their clients. Trusted by over 50,000 companies worldwide, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to strengthen customer relationships through real-time, AI-powered insights. Explore more at dialpad.com.Join Us at DialpadAt Dialpad, you will be part of a dynamic and collaborative team focused on our common goal of ensuring our customers and their teams achieve outstanding success. We recognize the significance of every conversation, elevating each interaction with a platform that delivers real-time insights and automation tailored for our clients.We champion continuous improvement, enabling every team member to utilize cutting-edge AI to enhance our platform and their own expertise. We seek individuals who not only meet our rigorous standards but also exceed them. Our aspirations are ambitious, and fulfilling them demands a team that operates at the pinnacle of excellence. We look for individuals who embody the traits that contribute to our success: Resourcefulness, Curiosity, Optimism, Persistence, and Empathy.Your RoleAs the Manager of the Technical Account Managers (TAMs), you will guide and nurture a team of TAMs who cater to Dialpad's most significant and intricate clients. Your responsibilities will encompass leadership, operational effectiveness, and enhancing TAM performance against clearly defined objectives, including proactive client interactions, time-to-resolution metrics, and customer satisfaction scores.Having previously served as a TAM (or equivalent), you are adept at engaging with complex technical scenarios, refining processes, and stepping into a senior escalation role when necessary. You will collaborate cross-functionally with Support, Customer Success, Sales, Product, and Engineering to guarantee that our TAM services are predictable, scalable, and intricately aligned with customer outcomes.

About DialpadDialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.The Dialpad ExperienceAs a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

About DialpadDialpad is the foremost AI-driven customer communications platform, revolutionizing the way businesses engage with their clients. Over 50,000 organizations worldwide, including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, trust Dialpad to enhance customer relationships through real-time, AI-driven insights. For more information, visit dialpad.com.Join the Dialpad TeamAt Dialpad, you will collaborate with a dedicated team focused on our mission to ensure our customers and their employees achieve remarkable success. We believe that every interaction is significant, and we elevate these engagements with a platform that delivers actionable insights and automation for our users.We embrace constant innovation, empowering each employee to utilize industry-leading AI to enhance both our platform and their own skill sets. We seek individuals who not only meet our high expectations but strive to exceed them. Our aspirations are substantial, and realizing them necessitates a team that functions at the highest level. We value individuals who are not only driven but also embody the core traits essential to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Customer Success Manager, you will act as a trusted advisor to your assigned clients, maximizing the value our solutions provide to their organizations. Your responsibilities will include understanding customer needs, driving product adoption, ensuring retention, and maintaining high levels of satisfaction.Your passion for customer engagement and helping clients achieve (and surpass!) their goals is paramount. With several years of customer success experience, you are recognized for your excellent communication skills, confident facilitation of meetings, and effective collaboration across teams. You are excited about acquiring new technological skills, and even if you are not currently well-versed in cloud telephony, the prospect of mastering Dialpad invigorates you. Your commitment to customer success is unwavering, and you are dedicated to fostering positive outcomes for both customers and the company.

Dialpad is hiring an AI Productivity Analyst in Kitchener, Canada. This position focuses on using artificial intelligence to improve how the company works and operates. Role overview The AI Productivity Analyst will examine data tied to productivity and daily operations. The main goal is to uncover trends and patterns that affect how efficiently teams and systems perform. What you will do Analyze productivity and operational data Identify trends and patterns that influence efficiency Develop clear, actionable recommendations based on findings About Dialpad Dialpad creates AI-powered communication tools for businesses. The company values practical problem-solving and relies on data-driven decisions to guide its work.

About DialpadDialpad is an innovative AI-driven customer communications platform that is revolutionizing the way businesses engage with their customers. With over 50,000 global clients, including renowned brands such as Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, we empower companies to enhance customer relationships through real-time, AI-generated insights. Explore more at dialpad.com.Join Our TeamAt Dialpad, you will collaborate with a dynamic team, striving toward our mission of ensuring the success of our customers and their employees. We recognize the significance of every conversation, and we are committed to elevating each interaction with a platform that delivers real-time insights and automation. Our culture emphasizes continuous growth, where every team member harnesses cutting-edge AI technology to refine our platform and enhance their skills. We seek individuals who not only meet our high standards but surpass them. Our ambitious goals require a dedicated team that operates at the pinnacle of performance. We value traits such as being Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Engineer on the Billing team, you will take ownership of various components within our billing system. Collaborating closely with fellow engineers, you will build scalable billing APIs and develop tools to optimize our billing platform while assisting our support teams. Additionally, you will contribute to the next generation of our billing platform leveraging microservices architecture.This position reports to our Engineering Manager and is based in our Kitchener Office.Your engineering expertise will enrich our team. We welcome candidates from diverse engineering backgrounds—whether frontend, backend, or otherwise—as long as you bring enthusiasm and a willingness to learn. You take pride in creating resilient, well-designed, long-term solutions that provide efficiency and save time in the long run.What You Will DoContribute to the architecture of the billing platform to ensure it scales effectively and supports the rapid growth of Dialpad's customer base.Develop reusable, well-defined APIs that enhance system performance.

About DialpadDialpad is a premier AI-driven customer communications platform that revolutionizes how businesses interact with their clients. With over 50,000 global users, including industry giants like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, Dialpad empowers organizations to forge stronger connections through real-time AI insights. Discover more at dialpad.com.Our CultureAt Dialpad, we foster a collaborative environment where every team member contributes to our mission of making customers and their employees exceptionally successful. We believe in the significance of each conversation and are enhancing every interaction with a platform that provides real-time insights and automation.We thrive on continuous improvement, encouraging every employee to leverage cutting-edge AI to refine our platform and their own capabilities. We seek individuals who not only meet our rigorous standards but exceed them. Our ambitious goals require a team that operates at a high caliber. We value traits fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your RoleAs a Senior Software Development Engineer in Test (Sr. SDET) within Agentic QA, you will be responsible for the test automation and quality frameworks that underpin Dialpad's AI Voice Agent services. This entails developing automated tests for comprehensive product experiences, ranging from the frontend UI to backend services, APIs, and audio/text interactions. You will evaluate orchestration flows, agent configuration experiences, and guardian safeguards to establish robust automated coverage for functionality, performance, reliability, UX, and more.In this position, you will create extensive automated test infrastructure and collaborate closely with the development team to enhance the testability, stability, and overall delight of our rapidly evolving AI platform for customers.

Role overview The Founding AI Systems Engineer at Dialpad will play a central part in shaping the architecture and development of advanced AI systems for the company’s communication products. This early technical leadership role is hands-on, requiring close work with engineering, product, and research teams in Kitchener, Canada. What you will do Design and build AI-driven systems that support Dialpad’s suite of communication solutions. Collaborate with cross-functional teams to integrate new technologies into existing and future products. Offer technical expertise and help define the engineering direction for AI-related projects. Collaboration and impact This position involves both technical execution and strategic input. Expect to work alongside colleagues from diverse backgrounds, contributing to the foundation and future growth of Dialpad’s AI capabilities.

AECOM is looking for an Administrative Assistant to support daily operations in the Kitchener office. This position plays a key role in keeping the office organized and running smoothly. What you will do Manage calendars and schedules for staff and executives Handle incoming and outgoing correspondence Maintain records and organize documents Assist with a variety of administrative tasks as needed What we are looking for Strong communication skills Keen attention to detail Ability to work both independently and as part of a team Organizational skills and reliability This role focuses on supporting colleagues and executives, helping to ensure the office remains efficient and well-coordinated.

Key Responsibilities:Strategic Planning: Develop and implement effective transfer pricing policies and sustainable tax planning strategies. Analyze complex tax scenarios and propose innovative solutions, including assessments of intercompany loans and settlements.Compliance and Documentation: Ensure adherence to local fiscal regulations and OECD guidelines. Design robust transfer pricing policies and prepare high-quality documentation that meets jurisdictional standards.Audit Response: Prepare comprehensive responses to fiscal authority inquiries, devise reaction strategies, and conduct thorough economic analyses to support existing policies while negotiating with authorities.Dispute Resolution: Assess risks related to fiscal challenges and develop strategies to mitigate tax risks. Assist in preparing Advance Pricing Arrangements (APAs) and negotiate with relevant authorities.Leadership Collaboration: Partner with operational leaders and the tax team on diverse multi-jurisdictional projects in a dynamic environment.Knowledge Management: Maintain a high level of technical expertise, participate in technical sessions to ensure compliance with evolving tax legislation, and understand operational activities across entities.

House of Friendship works to create a welcoming and supportive community. Every day, the team aims to ensure that everyone feels respected and able to thrive. The organization’s values, Compassion, Inclusion, Justice, Dignity, and Hope, shape daily work and interactions. About the Role The Property Services department supports House of Friendship’s programs by maintaining clean, safe, and functional spaces. As a Seasonal Landscape Labourer, the work includes both indoor and outdoor custodial tasks, along with minor maintenance. This role helps ensure that everyone visiting or using the facilities experiences a respectful and supportive environment. Contract Details Contract runs from approximately April 27, 2026, to June 26, 2026 Full-time: 37.5 hours per week Monday to Friday, 8:00 AM to 4:00 PM Valid G class driver’s license required Police Records Check (Vulnerable Sector) required Canada Summer Jobs Eligibility This position is funded through the Canadian Government's Canada Summer Jobs program. Applicants must meet all eligibility criteria below: Between 15 and 30 years old at the start of employment Canadian citizen, permanent resident, or protected person under the Immigration and Refugee Protection Act for the duration of employment Valid Social Insurance Number at the start of employment and legally entitled to work in Canada International students are not eligible Main Responsibilities Carry out seasonal outdoor maintenance, including litter pickup and general custodial work Keep grounds and exterior spaces clean and organized Clean common areas, offices, staff spaces, and treatment rooms Maintain interior spaces, addressing cleaning needs as they arise Prepare and paint interior walls, ceilings, doors, and trims Organize and clean maintenance storage areas Assist with emergency cleaning tasks when needed

House of Friendship serves people throughout Kitchener, ON, working to foster inclusion and support. The team aims to create a community where compassion, dignity, and hope shape daily experiences. Learning, growth, and belonging are central values for both staff and those they serve. Role overview The Community Service Worker will be part of the Supportive Housing team within Housing Services. This is a full-time contract position running from approximately April 28, 2026, to August 31, 2026. The schedule covers 37.5 hours per week, including a mix of day and afternoon shifts on-site. Before starting, a successful Police Records Check (Vulnerable Sector) is required. Canada Summer Jobs eligibility This position is funded through the Canada Summer Jobs program. To qualify, applicants must: Be between 15 and 30 years old at the contract start date Hold Canadian citizenship, permanent residency, or have refugee status under the Immigration and Refugee Protection Act for the full duration of employment Have a valid Social Insurance Number and legal entitlement to work in Canada under provincial or territorial law Note: International students are not eligible. This includes anyone in Canada temporarily for studies who does not meet the above status. Main responsibilities Plan and deliver social and recreational programs tailored to tenant needs Research affordable community activities and engagement opportunities for tenants Collaborate with the Life Skills and Community Worker Assess the needs of tenants Participate in supervision, team, department, or agency meetings and services as required Provide individual life skills training, help tenants strengthen social supports, and connect them with the wider community Skills and experience Experience in non-profit or social services settings is considered an asset Strong communication and interpersonal abilities

Who You Are:A Problem Solver in Ambiguous Environments. You excel in dynamic settings where specifications may not be clear. Your ability to define challenges while crafting solutions makes you a valuable asset.A Systems Thinker Bridging Hardware and Software. You take pride in ensuring the reliability of intricate systems and understand how to apply Gall’s Law effectively. Your troubleshooting approach considers the holistic interactions between components.A Collaborative Team Player. You thrive in collaboration with hardware engineers, backend teams, field operations, and customer support, ensuring smooth communication and shared success.What We Need:Comprehensive Management of Device Firmware. You will oversee all aspects of firmware development, from inception through deployment to post-launch support.

About the Role Hollister Co. is looking for a Store Manager in Kitchener to guide the team and shape the in-store experience. This role centers on leading staff, meeting sales goals, and upholding the Hollister brand throughout daily operations. What You Will Do Lead, train, and motivate store employees Drive sales targets and monitor store performance Ensure the store environment is welcoming and reflects Hollister’s values Promote a positive atmosphere for both customers and team members Location Kitchener Company Abercrombie & Fitch Co.

Position OverviewJoin our dynamic corporate tax team as a Taxation Manager for a 14-month contract to cover maternity leave. This role is based in our Kitchener/Waterloo office, where you will thrive in a fast-paced environment.The corporate tax team is pivotal in managing income tax compliance for our global operations, focusing on indirect taxation, income tax accounting, and crafting international tax strategies.Your primary goal will be to minimize the effective tax rate while ensuring compliance across jurisdictions to enhance shareholder value.Key ResponsibilitiesPrepare corporate tax returns for global entities within our corporate structure.Manage quarterly global tax provisions under US GAAP, including comprehensive note disclosures.Conduct research on tax-related issues and provide insightful analysis.Evaluate the impact of proposed legislation and ensure compliance with evolving regulations.Analyze complex tax situations and develop innovative solutions.Streamline and standardize data collection, processing, and documentation.

About Acceldata Acceldata is a technology company with eight years in the industry and a strong focus on expanding its presence in Canada, especially in Kitchener. Role Overview The Office Manager & Executive Assistant will manage daily operations at the Kitchener office and support the Head of the Canada Office. This role also acts as a central point of contact for Canadian team members, helping to create a smooth and positive workplace experience. Key Responsibilities Oversee day-to-day office operations in Kitchener Provide executive assistance to the Head of the Canada Office Support Canadian employees with workplace needs Help maintain an organized, efficient, and welcoming office environment Who Thrives Here This position suits someone who enjoys keeping things running smoothly, pays close attention to detail, and likes helping others succeed. A proactive approach and comfort working behind the scenes are important. Position Details Full-time, 18-month contract On-site in Kitchener

About Us Acceldata is a pioneering leader in Enterprise Data Observability, established in 2018 and supported by prestigious investors such as Insight Partners, March Capital, Lightspeed, Sorenson Ventures, Industry Ventures, and Emergent Ventures. As a Series-C funded organization, we are based in Silicon Valley.Our groundbreaking Enterprise Data Observability Platform empowers enterprises to create and manage world-class data products by ensuring their data is reliable, trustworthy, and equipped to support today's most critical technologies, including AI, LLMs, Analytics, and DataOps.As a SaaS offering, Acceldata is the trusted choice for renowned global corporations, including HPE, HSBC, Visa, Freddie Mac, Manulife, Workday, Oracle, PubMatic, PhonePe (Walmart), Hershey’s, Dun & Bradstreet, and many others.About AcceldataAt Acceldata, we are transforming the way enterprises manage, observe, and optimize their data platforms. Our mission is to deliver a cohesive enterprise-grade data observability and modernization platform that integrates effortlessly across cloud, hybrid, and on-premises environments.The Acceldata Open Data Platform (ODP) consolidates the best components of the modern data ecosystem, incorporating technologies such as Hadoop, Spark, Hive, Trino, Kafka, NiFi, MLFlow, Pinot, and more. This enables organizations to execute complex analytical workloads at scale while maintaining flexibility and avoiding vendor lock-in.About the RoleWe are on the lookout for a Senior Software Engineer with at least 7 years of experience in distributed systems or data platform development. In this pivotal role, you will design, develop, and scale components of the Acceldata Open Data Platform (ODP), contributing to open-source technologies and addressing real-world challenges in large-scale data infrastructure.This is a full-time, on-site position open to candidates holding valid work authorization.Why Join UsAt Acceldata, your contributions will extend beyond just writing code; you will be instrumental in shaping the foundation of modern data platforms leveraged by some of the world’s largest enterprises. Collaborate with experienced engineers and open-source contributors who are passionate about tackling complex distributed systems challenges at scale. Each project you undertake will have a direct impact on how data platforms are managed, observed, and optimized across hybrid and cloud ecosystems.This is your opportunity to create technology that truly matters—software that drives mission-critical pipelines, scales to petabytes, and influences the open-source community as a whole. We operate at a fast pace, value creativity, and reward innovation. If you’re eager to make a meaningful impact, we’d love to hear from you!