About the job
Encora is seeking a Technology Risk and Operations Analyst based in Singapore. This position supports operational excellence and governance across technology domains, with a focus on risk management, reporting, and vendor oversight.
Operational Support and Reporting
- Prepare project status updates, management reports, and dashboards on projects, operations, risk, and vendor management.
- Produce ad hoc reports for leadership decisions and audits, ensuring clarity and accuracy.
- Track operational metrics such as SLAs, incident rates, and lifecycle KPIs, providing analytical insights for decision-making.
- Maintain high standards for reporting cadence and data quality, automating recurring reports when possible.
- Support technology operations governance through documentation, templates, and Standard Operating Procedures (SOPs).
Audit and Risk Management
- Coordinate internal and external audits and reviews, including GRC updates and audit observations.
- Provide oversight for technology risk management activities.
- Lead audit readiness, including evidence management, coordination, remediation tracking, and closure.
- Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections, ensuring timely updates and escalation.
- Maintain knowledge artifacts such as playbooks, control catalogs, FAQs, and micro-learning materials.
Digital Workplace and Vendor Management
- Oversee Third-Party Risk Assessment (TPRA), vendor management, Business Continuity Management (BCM), annual KRCSA, and risk reduction initiatives.
- Manage technology asset lifecycle, including hardware, software, and licenses, with planning for refreshes and tracking obsolescence.
- Coordinate procurement operations and vendor enablement: intake, sourcing, onboarding, renewals, and compliance.
- Work with Vendor Management to track performance, SLAs, contract obligations, and support third-party risk assessments.
Technology Governance and Vulnerability Management
- Oversee vulnerability management, remediation, and ISRA renewals.
- Collaborate with application teams on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines.
- Serve as liaison for the Technology Obsolescence task force and provide related reporting.

