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Technology Risk and Operations Analyst

EncoraSingaporeNew
On-site Full-time

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Experience Level

Experience

Qualifications

Qualifications:Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Risk Management). Proven experience in technology risk and operational management. Strong analytical and reporting skills with a keen attention to detail. Excellent communication and interpersonal skills, able to work effectively with diverse teams. Familiarity with risk management frameworks and compliance standards is preferred.

About the job

Encora is seeking a Technology Risk and Operations Analyst based in Singapore. This position supports operational excellence and governance across technology domains, with a focus on risk management, reporting, and vendor oversight.

Operational Support and Reporting

  • Prepare project status updates, management reports, and dashboards on projects, operations, risk, and vendor management.
  • Produce ad hoc reports for leadership decisions and audits, ensuring clarity and accuracy.
  • Track operational metrics such as SLAs, incident rates, and lifecycle KPIs, providing analytical insights for decision-making.
  • Maintain high standards for reporting cadence and data quality, automating recurring reports when possible.
  • Support technology operations governance through documentation, templates, and Standard Operating Procedures (SOPs).

Audit and Risk Management

  • Coordinate internal and external audits and reviews, including GRC updates and audit observations.
  • Provide oversight for technology risk management activities.
  • Lead audit readiness, including evidence management, coordination, remediation tracking, and closure.
  • Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections, ensuring timely updates and escalation.
  • Maintain knowledge artifacts such as playbooks, control catalogs, FAQs, and micro-learning materials.

Digital Workplace and Vendor Management

  • Oversee Third-Party Risk Assessment (TPRA), vendor management, Business Continuity Management (BCM), annual KRCSA, and risk reduction initiatives.
  • Manage technology asset lifecycle, including hardware, software, and licenses, with planning for refreshes and tracking obsolescence.
  • Coordinate procurement operations and vendor enablement: intake, sourcing, onboarding, renewals, and compliance.
  • Work with Vendor Management to track performance, SLAs, contract obligations, and support third-party risk assessments.

Technology Governance and Vulnerability Management

  • Oversee vulnerability management, remediation, and ISRA renewals.
  • Collaborate with application teams on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines.
  • Serve as liaison for the Technology Obsolescence task force and provide related reporting.

About Encora

Encora is a global technology services company that specializes in digital transformation, product development, and technology risk management. We partner with organizations to drive innovation and deliver exceptional value through cutting-edge technology solutions.

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