Technical Writer II for Hardware at Axon | Atlanta, Georgia

Join Axon and Make a Difference.At Axon, we are dedicated to the mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud-based software. Our collaborative approach fosters open communication and diverse perspectives, enriching our connections with customers and communities alike.Life at Axon is dynamic, challenging, and rewarding. Here, you will take ownership and make a tangible impact, growing alongside a team committed to a purpose that truly matters.Location: Peachtree Corners, GA, United States (Greater Atlanta Area)Reports to: Senior Manager, Technical SupportDirect Reports: N/A

Join Axon and be a Force for Good.At Axon, we’re dedicated to Protecting Life. Our mission drives us to tackle society’s most pressing safety and justice challenges through our innovative devices and cloud software. We believe in collaboration and communication, valuing diverse perspectives from our customers, communities, and team members.Working at Axon means being part of a dynamic and impactful environment where your contributions truly make a difference. Here, you’ll seize opportunities to lead change and continuously grow as you pursue a meaningful mission at a company that values you.Your ImpactAxon is in search of a motivated and skilled Technical Support Engineer who is passionate about customer service, proficient in computer networking, knowledgeable in cloud solutions, and adept in Linux systems administration. This pivotal role involves addressing critical and escalated issues, where we seek a self-motivated individual who thrives in a fast-paced, innovative startup atmosphere focused on law enforcement and excels at troubleshooting technical challenges.

Become a Force for Good with Axon.At Axon, we are dedicated to our mission of protecting life. We tackle critical safety and justice challenges using our innovative devices and cutting-edge cloud software. Collaboration is key to our success; we foster open communication and value diverse perspectives from our customers, communities, and each other.Join us at Axon, where the work is fast-paced and impactful. Here, you'll have the opportunity to take ownership of your projects and contribute to meaningful change while growing in your career at a company that values you.Your Contribution:As a Networking Technical Support Specialist, you will deliver exceptional technical assistance to Axon Fusus customers through various channels, including phone, email, and chat. This role is centered on customer service, providing solutions related to hardware and software, while striving to meet and exceed performance and quality standards.

Role overview The Student Marketeer Team Lead position at Red Bull centers on guiding a group of student marketers in Atlanta, GA. The team’s main goal is to boost brand awareness and engagement throughout campus communities. What you will do Lead and provide ongoing support to a team of student marketers Develop and adjust marketing strategies that fit campus culture and student interests Plan, organize, and supervise campus events to raise the profile of the Red Bull brand Collaborate with local businesses to expand Red Bull’s presence in the area Location This position is located in Atlanta, GA.

Join Axon and be a Force for Good.At Axon, our mission is to Protect Life. As explorers, we tackle society's most pressing safety and justice challenges with our suite of devices and cloud-based software. We believe collaboration is key; we nurture open communication and embrace diverse perspectives from our customers, communities, and each other.Life at Axon is dynamic, challenging, and impactful. Here, you'll take ownership and drive meaningful change. Experience continuous personal growth while contributing to a mission that truly matters at a company where your contributions are valued.Your ImpactAs the Director of Technical Support, you will play a pivotal role in scaling and enhancing our Tier 1 Technical Support team to cater to a rapidly expanding global customer base. You will outline the strategic vision, organizational structure, and operational framework necessary to provide consistent, high-quality support at scale.In this capacity, you will lead through leaders, foster operational excellence, and innovate the use of AI and automation to revolutionize support delivery. You will collaborate with Product, Engineering, Sales, and Customer Success teams to ensure a seamless, customer-focused experience while cultivating a high-performing, future-ready organization.What You’ll DoLocation: Peachtree Corners, GA (Greater Atlanta Area) / Scottsdale, AZReports to: Sr. Director, Global SupportDirect Reports: 15, including 1-2 Team LeadsOperations Leadership:Guide and mentor technical support leaders and their teams, offering strategic direction, coaching, and organizational insight.Enhance functional KPI performance in alignment with departmental and corporate objectives.Ensure escalations are resolved effectively, which may involve coordination with other departments such as sales, customer success, and accounting.Analyze, manage, and implement performance metrics, scorecards, and reporting to evaluate team and individual performance.Quality Assurance, Training, and Process Improvement:Examine top issues and trends from Salesforce, JIRA, and other systems to pinpoint improvement and training opportunities.Partner with the training team and senior department leadership to develop QA and training strategies that ensure program effectiveness.Identify areas for improvement and spearhead process optimization initiatives to enhance efficiency and customer satisfaction.

Join Our Customer Success Team at TractianAt Tractian, our Customer Success team plays a pivotal role in driving renewals and expansion, ensuring long-term value, retention, and growth for our global clientele. We pride ourselves on fostering strong relationships with industry leaders such as Hyundai, Bosch, and Kraft Heinz, helping them achieve outstanding success with Tractian’s innovative solutions. Our team, recognized as trailblazers in industrial technology, is dedicated to delivering immediate returns on investment, building lasting partnerships, and achieving exceptional net revenue retention. Every member of our team is empowered to make a significant impact, celebrated for their excellence, and supported in creating enduring value for our customers.Key ResponsibilitiesAs a Technical Support Engineer, you will take the lead in troubleshooting mechanical challenges, providing efficient solutions, and ensuring outstanding customer satisfaction. You will collaborate with our development team to enhance our products, offer remote support through Helpdesk and email, and meticulously document all actions within HubSpot CRM. Furthermore, you will create support materials and share your knowledge to elevate technical reliability and drive customer success.

About Axon Axon Enterprise, Inc. is committed to its mission of Protecting Life. The company develops devices and cloud software to address public safety and justice challenges. Axon values transparency, empathy, and diverse perspectives from customers and communities. Role Overview The Salesforce Technical Architect will manage a complex Salesforce ecosystem that includes Sales Cloud, CPQ, Billing, e-Commerce, and integrations with Microsoft D365. This position shapes architectural standards, mentors developers, and influences the direction of a platform central to Axon's mission. Location and Office Schedule Location: Hybrid from one of Axon's US offices (Atlanta, Georgia, United States) In-office expectations: 4 days per week (Tuesday through Friday) What You Will Do Define and oversee Salesforce technical architecture, setting standards for design patterns, data modeling, integration strategies, and platform security. Lead architecture reviews for new features, integrations, and modifications to ensure scalability, performance, and maintainability. Manage integration strategies between Salesforce, Microsoft D365, revenue systems, and other enterprise platforms using REST/SOAP APIs and event-driven methods. Implement and maintain coding standards, DevOps practices, and release management protocols. Work closely with Business Analysts, Sales Operations, Finance, and other teams to deliver effective solutions.

Be a Force for Good at Axon.At Axon, we are dedicated to our mission of Protecting Life. We tackle society's most pressing safety and justice challenges through our innovative ecosystem of devices and cloud-based software. We thrive on collaboration, valuing transparency and diverse perspectives from our customers, communities, and one another.Working at Axon is a fast-paced, fulfilling experience where you will take charge and make a meaningful impact. Here, your contributions are valued, and you will continually develop your skills while working towards a purpose that matters. Your ImpactWe are searching for an enthusiastic and seasoned Program Manager, Adoption & Enablement to spearhead internal enablement and customer adoption throughout the Fusus lifecycle. This role emphasizes training delivery, curriculum development, quality assurance, and ongoing support post-deployment.You will take ownership of program initiatives while delivering hands-on instructor-led training, ensuring that both internal Axon teams and external law enforcement customers effectively adopt Fusus workflows. Success in this role requires the ability to convey not only platform functionalities but also the technical principles necessary for effective deployments, translating real-world operational scenarios into scalable enablement experiences.The ideal candidate will be a strong cross-functional collaborator with an operational understanding of Axon Fusus, outstanding facilitation skills, and the ability to independently conduct training and enablement sessions. This position is crucial in facilitating a smooth transition for customers from deployment to sustainment, maximizing product utilization, operational readiness, and long-term success.What You’ll DoLocation: US-based Axon hub sites (Atlanta, Boston, Denver, Scottsdale, or Seattle metro areas)Travel: Approximately 50%Reports to: Sr. Director, RTO SaaS Delivery

Axon Enterprise, Inc. develops devices and cloud software aimed at improving safety and justice. The company values openness, empathy, and a range of perspectives from both customers and employees. Axon supports initiative and skill development in a mission-driven environment where individual contributions matter. Role overview The Implementation Engineer II plays a client-facing role, helping Axon deliver technology solutions to public safety partners. This position designs and implements system integrations, working closely with clients and project teams to establish effective processes that promote quality, productivity, and client satisfaction. The role operates with minimal supervision and provides technical services such as system interface design, technical project scoping, and system analysis. Location and travel Remote position with approximately 30% travel required Must reside within commuting distance of one of these hubs: Scottsdale, AZ; Seattle, WA; Boston, MA; Denver, CO; Atlanta, GA Reports to the Manager, Solutions Architect Key responsibilities Serve as a client-facing member of the Software Solutions Delivery Team Collaborate with networking and software specialists to deliver Axon technology to a variety of clients, including public safety organizations Assess IT system architectures to scope technical projects, recommend improvements, conduct Information Security assessments, and participate in architecture review boards Oversee technical projects both remotely and at client sites Communicate project updates to both technical and non-technical client stakeholders Work with account management to address customer needs Deliver high-quality service during Axon software implementations Identify integration opportunities between agency systems (cloud or on-premises) and Axon products Recommend deployment strategies for integrations that align with agency objectives

Axon Enterprise, Inc. seeks a Software Technical Account Manager II to join the team in Atlanta, Georgia. This position centers on supporting clients who use Axon's software solutions, with regular travel to customer sites as a key part of the job. Building and maintaining strong relationships with client stakeholders is essential. Key Responsibilities Travel to client locations to provide hands-on technical support for Axon's software products Diagnose and resolve software issues, helping clients overcome technical challenges Lead training sessions to support user adoption and effective use of Axon's solutions Collaborate with internal teams, sharing client feedback to help improve products Work to ensure user satisfaction and foster long-term client success Requirements Technical experience supporting software products Strong customer service skills and clear communication Willingness and ability to travel frequently to client sites Skill in building trust and maintaining relationships with key stakeholders

Join Us at FanDuel!Are you ready to take your career to the next level? At FanDuel, our talented developers are the cornerstone of every extraordinary fan experience. We are excited to announce an opportunity for a Senior Technical Program Manager to become an integral part of our dynamic Platform team. In this pivotal role, you will oversee the delivery of impactful data initiatives that span across multiple functions.This hands-on position is focused on delivering results and connecting Product, Engineering, and Operations to ensure the platforms we create are scalable, secure, and tailored to developers' needs. You will have the support and guidance of your colleagues as you strive for successful outcomes. Collaborate closely with teams across product and engineering, gathering insights, adhering to timelines, mitigating risks, and utilizing data to inform your decision-making.As part of our flexible work environment, you may also be asked to take on additional responsibilities as required to meet the evolving needs of our business.

Become a Change Agent at Axon.At Axon, we are dedicated to our mission of Protecting Life. Our team is made up of innovators tackling the most pressing safety and justice challenges through our integrated ecosystem of devices and cloud-based software. Collaboration is at our core, as we engage with honesty and empathy, valuing the diverse viewpoints from our customers, communities, and each other.Working at Axon is dynamic, rewarding, and significant. You will have the chance to take the lead and create a genuine impact. Here, you will constantly evolve while contributing to a mission that truly matters in a company where your contributions are valued.Your ContributionAs a Senior Software Product Manager at Axon, you will be at the forefront of defining and delivering groundbreaking software products that revolutionize the operations of public safety and justice organizations. Collaborating with engineering, design, go-to-market, and customer success teams, you will deliver high-quality, user-focused solutions that address real-world challenges.We seek a seasoned product manager who excels in transforming ambiguity into clarity, navigating between immediate achievements and long-term aspirations, while fostering alignment among stakeholders with varied perspectives. In this role, you will have the opportunity to influence key product domains, from initial ideation to execution and growth.Role OverviewLocation: This position is based in our Atlanta, GA Office and adheres to a hybrid working model. Team members are expected to work onsite from Tuesday to Friday, with the flexibility to work remotely on Mondays unless a workplace accommodation has been approved. We believe that collaboration ignites innovation, and our in-office culture is crafted to promote impactful teamwork, mentorship, and collective success.Reports to: Director of Product ManagementDirect Reports: NoneDefine and uphold the vision, strategy, and roadmap for designated software product areas.Convert customer needs and market insights into actionable product requirements and user stories.Collaborate with engineering and design teams to create software features that enhance user outcomes.Assist in prioritization decisions by evaluating scope, usability, performance, and delivery timelines.Gather and analyze customer feedback, product usage metrics, and market trends to steer product direction.Communicate product updates and progress to stakeholders throughout the organization succinctly.Track product performance and advocate for enhancements.

At FinQuery, we are revolutionizing the landscape of accounting automation with our specialized focus on contract-driven accounting. Our cutting-edge AI platform redefines the operational dynamics for controllers and finance teams, expertly managing the intricacies of financial contracts such as leases, prepaids, and accruals, which are vital to today’s businesses. We do not merely provide software; we offer an integrated subledger that streamlines complex technical accounting processes, mitigating errors and saving valuable time, so our clients can concentrate on strategic, high-impact initiatives.Recognized as the global leader in lease accounting on G2.com, FinQuery proudly supports over 8,500 customers across the globe. Our exceptional growth has been consistently acknowledged by the Inc 5000, highlighting us as one of the fastest-growing private enterprises for five consecutive years.Solve the Challenges That Matter MostWe are in search of a Senior Growth Account Executive to augment our Sales team, serving as the primary commercial driver for our extensive client portfolio. This role transcends traditional account management; your core mission will be to act as a revenue catalyst, uncovering hidden potential within our expansive base of over 8,500 global customers and adeptly closing expansion deals. You will collaborate closely with our Customer Success team, focusing exclusively on identifying, pitching, and securing high-value upsell and cross-sell opportunities.Reports to: Sr. Director, Sales

Feedzai is pioneering the world’s first RiskOps platform dedicated to financial risk management. As the market leader, we safeguard global commerce through an advanced cloud-based risk management system driven by machine learning and artificial intelligence. Our commitment is to secure the transition to a cashless society while fostering digital trust in every transaction and payment type. Renowned financial institutions, processors, and retailers globally rely on Feedzai to protect trillions of dollars, effectively manage risk, and enhance customer experiences without compromising privacy. As a Series D company, we have successfully raised $282M, achieving a valuation of $2 billion. Our cutting-edge technology protects one billion consumers and oversees 90 billion transactions annually.The Risk & AI team within Customer Success is deeply engaged with our clients, tackling technical and analytical challenges with a business-oriented mindset and a customer-centric approach. This team actively designs risk management strategies, develops models and rules, implements data pipelines, and provides client training to ensure client success. Collaboration is key as they work with various departments including research, product, and marketing, maintaining a global team spirit to deliver top-tier risk prevention solutions. Joining our team means being at the forefront of combating financial crime and protecting individuals from financial harm. Join Us!Your Day-to-Day:Understand, profile, and assess the quality of raw data from diverse client sources.Design, build, test, and maintain scalable and robust data pipelines for ingestion, transformation, and enrichment.Implement automated data validation, cleaning, and quality assurance processes.Collaborate with data scientists to support feature engineering and data preparation workflows.Optimize performance and cost efficiency of data workflows across cloud and on-prem environments.Lead discussions with client stakeholders on data architecture, integration, and delivery strategies.Partner with internal teams (Product, Engineering, Research) to improve platform tooling and reusability.Mentor and guide junior engineers in best practices, architecture design, and coding standards.

Join Axon and Become a Force for Good.At Axon, we are committed to our mission of Protecting Life. As pioneers in addressing society’s most pressing safety and justice issues, we leverage our integrated ecosystem of devices and cloud-based software. Collaboration is at the heart of what we do; we engage with honesty and empathy, valuing diverse perspectives from our customers, communities, and each other.Working at Axon offers a fast-paced, fulfilling, and challenging environment. You will have the opportunity to take ownership and effect meaningful change, growing continuously while contributing to a mission that truly matters.Your ImpactAs the Senior Director of Commercial Operations, Quoting, you will spearhead and enhance our domestic quoting function, overseeing the entire quote creation lifecycle. You will play an essential role in collaborating with Sales, Finance, Legal, and IT to ensure pricing accuracy, process integrity, and an outstanding customer experience at every interaction.Your team will be strategically structured to meet the specific needs of Axon’s various sales markets, giving you deep insights into the unique requirements of each customer segment. You will be responsible for policy development, process design, and change management as Axon modernizes its systems and technology across the commercial operations spectrum.

As a Senior Structural Engineer - Technical Lead at AECOM, you will play a pivotal role in leading complex structural engineering projects. You will collaborate with multidisciplinary teams to ensure that our designs meet the highest standards of safety, performance, and sustainability. Your expertise will guide the technical direction of projects, mentoring junior engineers and contributing to innovative solutions that drive our success.

Become a Force for Good with Axon.At Axon, we are committed to safeguarding lives. Our mission involves tackling society's most pressing safety and justice challenges through our innovative array of devices and cloud software. We believe in collaboration and value diverse perspectives from our customers, communities, and colleagues. Experience a dynamic and fulfilling life at Axon where you'll lead impactful projects and foster continual growth, all while contributing to a purpose that resonates.Your ContributionAs a Technical Writer within our Product Enablement team, you'll partner with Product Managers and Engineering to develop content that enhances customer comprehension of our offerings. You'll implement effective content strategies that facilitate customer success through comprehensive documentation. We're looking for a candidate enthusiastic about clear communication and eager to leverage AI technologies to streamline our documentation processes.Key ResponsibilitiesCreate and refine release notes, user guides, administrator documentation, developer content, and UI strings for Axon products.Foster customer empathy and continuously enhance documentation based on user feedback.Collaborate with interdisciplinary teams including Product Management, Design, Engineering, Customer Support, Training, Marketing, Account Management, and Sales.Conduct content analysis and devise documentation strategies for new features and products.Promote best practices in technical communication across Axon, including enhancements via AI workflows.Work closely with the training team to optimize content reuse and develop efficient learning plans.Utilize a content management system to create, review, and disseminate content across various platforms.Support documentation translation processes and workflows.Location: This position is based in one of our R&D hubs (Atlanta, Denver, Seattle, Scottsdale, or Boston) and follows a hybrid work schedule. Team members are expected to collaborate onsite from Tuesday to Friday, with the option to work remotely on Mondays, unless otherwise accommodated.Reports to: Senior Manager, Product EnablementDirect Reports: None

As a Shift Lead at our vibrant East Atlanta location, situated at 1271 Glenwood Ave SE, Atlanta GA 30316, you will steer the operations of our bakery during both day and night shifts! Your keen insight into customer flow and operational efficiency will ensure we 'Own the Night' and beyond. This role demands a hands-on leadership approach, where you'll be actively involved in building orders, suggestive selling, baking, and engaging with customers. Your leadership will play a pivotal role in creating a productive and enjoyable atmosphere for both the team and our guests! PERKS OF BEING A SHIFT LEAD:• Pay rate: Up to $16.00/hr• Flexible part-time schedules• Pay on Demand: Get your earnings at the end of each shift!• Paid vacation and sick leave• Engaging training and mentorship programs• Pet insurance for your furry companions• Job security within a rapidly expanding and reputable company• Opportunities for career growth and advancement• Work in a dynamic and fun team environment• Employee discounts and complimentary cookies with every shift! KEY RESPONSIBILITIES OF A SHIFT LEAD:• Deliver exceptional customer service and high-quality products to enhance guest experiences in our bakeries.• Assist store leadership in maintaining efficient operations during your shift, facilitating effective communication, monitoring production, and coaching team members.• Assign and prioritize tasks for baking, cashiering, packaging, and cleaning while leading your cookie crew team.• Collaborate closely with the Cookie Crew to ensure seamless operations.• Maintain a safe and clean work environment for both guests and staff, adhering to safe food handling practices.• Oversee cash handling and ensure accurate deposits.

Role Overview Axon Enterprise, Inc. is seeking a Senior Collections Analyst in Atlanta, Georgia. This position focuses on improving collections processes and supporting the company’s cash flow goals. What You Will Do Analyze accounts receivable data to identify trends and areas for improvement Develop and implement strategies that support timely collections and reduce delinquencies Work with clients to maintain productive relationships while resolving outstanding balances Impact This role helps strengthen client partnerships and supports Axon’s financial health by ensuring efficient collections and minimizing overdue accounts.