Technical Support Team Leader

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Join our dynamic team at info-ways as a Windows Desktop Operations Specialist. In this pivotal role, you will be responsible for ensuring the seamless operation of Windows desktop environments across our organization. Your expertise will contribute to enhancing user experience and productivity.

Join our dynamic team at Cohere as a Bilingual Customer Support Engineer! In this exciting role, you will leverage your language skills to provide exceptional support to our diverse clientele. You'll be responsible for troubleshooting, resolving customer inquiries, and ensuring high levels of customer satisfaction. We are looking for enthusiastic individuals who are passionate about technology and customer care.

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Join our dynamic team at System Canada Technologies as a Level 3 Windows Help Desk Support professional. In this role, you will provide advanced technical support to our clients, troubleshooting and resolving complex issues related to Windows operating systems and applications.Your expertise will be essential in ensuring seamless operation and satisfaction among our users. If you are passionate about technology and dedicated to delivering exceptional service, we want to hear from you!

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Join our dynamic team at info-ways as a Unix Production Support Specialist. In this role, you will be responsible for providing expert support and troubleshooting for Unix-based systems. Leverage your skills in system administration to ensure optimal performance and reliability of our production environment.

Join SSENSE as a Principal Technician in our IT Support team, where you will play a pivotal role in ensuring the seamless operation of our technology infrastructure. As an integral part of our Technology department, you will leverage your expertise to provide top-tier support, troubleshoot complex issues, and enhance our IT services.Your responsibilities will encompass diagnosing and resolving hardware and software issues, maintaining IT systems, and collaborating with various teams to implement technological solutions that drive efficiency and effectiveness.

Framestore is a multi-Oscar-winning creative studio renowned for its exceptional work in Film and Episodic content. Collaborating with some of the most esteemed storytellers in the industry, we engage with directors and producers throughout the filmmaking process to design, plan, and produce stunning visuals. Our mission is to discover innovative creative solutions that align with our clients' visions and set new benchmarks for visual effects in cinema.At Framestore, we merge talent and cutting-edge technology to breathe life into every project we undertake. Fueled by creativity and a vision for the future, we strive daily to redefine what is possible.About the RoleThe Systems team plays a pivotal role in designing, implementing, maintaining, and troubleshooting our technology infrastructure. This encompasses a wide range of technologies including storage solutions, networking, workstations, cloud services, virtualization, and rendering. We prioritize the growth of our team members through training and mentorship. If you are eager to work with a local team that has a substantial global impact, and you are looking for opportunities to learn and develop your skills while supporting the creation of award-winning visual effects, then Framestore is the place for you!This position primarily requires on-site work (4-5 days a week).Key Responsibilities:The IT Support Analyst is an integral part of the Systems Support team, serving as the first line of response for incidents and requests across all Framestore North American divisions.Provide first-line support for all incidents and requests via JIRA Service Desk.Support workstation configuration, including both hardware and software.Monitor a variety of physical and logical systems.Diagnose and replace hardware components as needed.Manage assets and loan equipment, including relocation and provisioning.Engage with artists on a daily basis to provide support.Produce and update documentation using Confluence.Participate in an on-call rotation to provide support during off-hours.

Join Our Dynamic Team:Are you eager to kickstart your career in technical support but lack the necessary technical skills? The Genetec Support Academy is a career advancement program designed for individuals interested in becoming part of our Level 1 Technical Support team. Engage in our comprehensive training program that will easily guide you into a fulfilling and challenging role!Our technical support team collaborates with Genetec clients to troubleshoot and resolve product-related issues via phone, online chat, or email. Become part of our collaborative environment, where you can enjoy opportunities for professional growth and make a positive impact on our clients' daily experiences.Your Day at a Glance: Enhance your technical skills through an official training program covering topics such as Windows administration, networking, databases, virtualization, cloud computing, cybersecurity, and more. Participate in virtual meetings, trainings, and workshops led by experienced technical trainers. Work with cutting-edge and innovative technologies in the physical security sector. Earn certification on Genetec products to deepen your knowledge. Qualities of an Ideal Candidate: Excellent communication skills in both French and English; additional languages are a plus. Analytical mindset with the ability to work confidently and professionally in a dynamic environment. Passionate about technology, resourceful, and possessing an empathetic approach. Preferred Qualifications: Experience with ticketing systems. Prior experience in handling customer calls. Basic understanding of electronics and electricity. What We Offer: Attractive compensation package. Training cost reimbursement program. Subsidized meals at our amazing Bistro (Les Cordons Bleus). Work-life balance through a flexible schedule. Unlimited free coffee. Free parking for all employees. On-site fitness center. We recognize that diverse backgrounds and experiences greatly enhance our teams. Even if you don't meet every qualification, we encourage you to apply—your profile might surprise us!Thank you for your application; however, please note that only candidates selected for an interview will be contacted.

Join Medfar as a Technical Support Advisor, where you will play a crucial role in assisting our clients with their technical inquiries and issues. You will provide exceptional customer service and technical support, ensuring clients have a seamless experience with our solutions.

Join our dynamic technology team at SSENSE as a Senior IT Support Technician, where you will be instrumental in ensuring our systems and services operate smoothly. You will provide expert technical support, troubleshoot complex issues, and collaborate closely with various departments to enhance our IT infrastructure.Your role will involve diagnosing hardware and software problems, providing timely resolutions, and maintaining our network systems. This position is perfect for individuals with a strong background in IT support and a passion for delivering exceptional service.

Join our dynamic team at Trupanion as a Bilingual Partner Support Coordinator. In this full-time role, you will play a pivotal part in fostering relationships with our partners in Quebec. Your bilingual skills will be essential in ensuring effective communication and support. We are looking for a proactive individual who thrives in a fast-paced environment, is detail-oriented, and possesses excellent problem-solving abilities.

Join Medfar as a Customer Support Specialist and be the voice of our innovative healthcare solutions! In this dynamic role, you will provide exceptional service to our clients, guiding them through our products and ensuring their needs are met with efficiency and empathy. Your expertise will not only help resolve inquiries but also enhance the customer experience, fostering long-term relationships.

Join Emco Corporation as a Sales Support Specialist, where you will play a key role in ensuring our sales team is equipped to provide exceptional service to our clients. In this dynamic position, you will support various sales processes, manage customer inquiries, and collaborate with team members to drive sales success.Your responsibilities will include maintaining accurate records, assisting with sales reports, and providing administrative support to enhance operational efficiency.