Technical Support Team Leader

Join Medfar as a Technical Support Team Leader, where you'll lead a dedicated team in providing top-notch customer support. This is a fantastic opportunity for individuals eager to start their career in a dynamic environment. You will be instrumental in troubleshooting customer inquiries, managing support tickets, and ensuring customer satisfaction.

Join Medfar as a Technical Support Team Leader and play a pivotal role in delivering exceptional customer service! We are looking for a dedicated individual who is eager to lead our technical support team in providing top-notch solutions to our clients. Your leadership will empower team members to deliver efficient, effective, and professional support, ensuring customer satisfaction and loyalty.

Job Overview:The Team Leader for Technical Account Managers (TAM) oversees a dedicated team of TAMs who support strategic clients utilizing the Genetec platform. In this leadership role, you will ensure each TAM delivers exceptional service as the technical account manager for their assigned clients. You will be accountable for team performance, client outcomes, and consistent execution of service commitments across the portfolio. You will serve as the primary level for reporting and escalation.Additionally, as a team leader, you will manage a select number of strategic accounts directly as a technical account manager.This position blends leadership, high-level customer engagement, and in-depth technical and operational understanding of enterprise physical security environments. You will collaborate closely with customer service management and support teams to promote proactive service, effective escalation management, and measurable customer value.Your Day in a Nutshell:Team Leadership and ManagementLead, mentor, and develop a team of TAMs dedicated to supporting key accounts.Ensure team members adhere to standards and processes.Define and monitor key performance indicators (KPIs) for the team and foster continuous improvement.Conduct regular one-on-one meetings, performance evaluations, and development plans; implement a succession strategy and encourage internal mobility.Strategic Client AccountabilityEnsure each account has a clear governance model (stakeholders, cadence, success plan, KPIs) and that TAMs maintain strong client relationships.Directly intervene in major incidents, escalations, and renewal risks to restore trust and implement an action plan.Governance of Statements of Work and Excellence in DeliveryEnsure TAM activities comply with contractual statements of work: covered services, hours, deliverables, and service levels.Define and enforce standards for scope interpretation, documentation of assumptions, and communication of exclusions.Collaborate with sales, legal, and professional services teams to design statements of work (SOW) for new enterprise contracts and renewals.

Your Team Dynamics:Join a talented, passionate, and experienced team at Genetec, where we are laying the foundations and establishing essential workflows for our next-generation product, Security Center SaaS.Our team specializes in developing web and desktop applications that focus on configuration and operational workflows for our professional clients. We connect complex backend systems to rich, high-performance user interfaces, enabling clients to efficiently configure, operate, and maintain their systems.We are dedicated to building features that naturally require an intensive user interface, with a strong emphasis on scalability, reliability, and long-term maintainability. The team collaborates closely with product managers, architects, and partner teams in a product-focused environment where quality support and pragmatic decision-making are paramount.Why Join Our Team?You are passionate about building strong, committed teams.You enjoy bringing clarity, structure, and energy to project execution.You love working closely with others to help them excel.You want to contribute to the creation of valuable products used by businesses.Your Day at a Glance:As a team leader in our group, you will focus on team management, delivery responsibilities, and implementation. You will work closely with developers, testers, your manager, product leads, architects, and partner teams to align priorities, plan work, and ensure consistent and predictable deliveries.Lead and support a team of developers and testers, fostering engagement, growth, and accountability.Plan, coordinate, and track team work to meet delivery commitments.Translate product direction and organizational priorities into clear, actionable plans.Continuously improve team processes and workflows to enhance efficiency and predictability.Facilitate collaboration within the team and between partner teams.Identify and eliminate obstacles, risks, and dependencies affecting delivery or team health.Ensure accountability for quality, reliability, and operational readiness of team deliverables.Support incident response and resolution efforts.

Medfar seeks a Team Leader - Data Transfer to oversee a team dedicated to data migration projects. This position is based in Montreal and centers on guiding the full lifecycle of data transfer efforts. Key responsibilities Manage data migration projects from planning through completion Maintain data integrity at every stage of the transfer process Lead and support a team working on data management tasks Encourage improvements in data-related operations and workflows Location The role is based in Montreal.

Join Medfar as a Technical Support Advisor, where you will play a crucial role in assisting our clients with their technical inquiries and issues. You will provide exceptional customer service and technical support, ensuring clients have a seamless experience with our solutions.

Position Summary:The Technical Events Team Lead holds a pivotal leadership role within the Technical Events Engineering team. This individual plays a crucial part in driving overall success, enhancing operational efficiency, and fostering continuous improvement in team processes and performance. Leveraging extensive technical knowledge, experience with trade shows, client interaction skills, and leadership capabilities, the Team Lead ensures the successful execution of trade shows, events, and experience centers. They guide the TEE team members in their tasks, ensuring timely completion. A key aspect of this role is to provide team members with the necessary tools and support for career growth and development. Additionally, the Team Lead coordinates activities with other marketing, product, technology alliance, and engineering teams to ensure the team is well-equipped to achieve its objectives. The Technical Events Team Lead reports directly to the Senior Director of Global Technical Events Engineering.Your Day at a Glance:As a team lead, you will collaborate with TEE team members to optimize expertise efficiency and improve task performance.You will act as the TEE representative during Level 1 trade show launches and organize demonstration calls with stakeholders to ensure service delivery meets expectations.You will take on the role of de facto technical lead during all trade shows and on-site events.You will provide guidance and motivate your team members.You will plan and facilitate regular team and individual meetings to discuss projects and priorities, enhancing coordination within the team.You will lead collaboration efforts with Genetec's field commercial organization to ensure they can fully leverage and present Genetec solutions through various channels (trade shows, conferences, individual sales demonstrations, experience center visits).You will work closely with our technology partners to integrate and showcase their technologies in conjunction with Genetec, presenting comprehensive solutions.You will identify and organize workshops and training sessions to enhance team capabilities.

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Join Our Dynamic Team:Are you eager to kickstart your career in technical support but lack the necessary technical skills? The Genetec Support Academy is a career advancement program designed for individuals interested in becoming part of our Level 1 Technical Support team. Engage in our comprehensive training program that will easily guide you into a fulfilling and challenging role!Our technical support team collaborates with Genetec clients to troubleshoot and resolve product-related issues via phone, online chat, or email. Become part of our collaborative environment, where you can enjoy opportunities for professional growth and make a positive impact on our clients' daily experiences.Your Day at a Glance: Enhance your technical skills through an official training program covering topics such as Windows administration, networking, databases, virtualization, cloud computing, cybersecurity, and more. Participate in virtual meetings, trainings, and workshops led by experienced technical trainers. Work with cutting-edge and innovative technologies in the physical security sector. Earn certification on Genetec products to deepen your knowledge. Qualities of an Ideal Candidate: Excellent communication skills in both French and English; additional languages are a plus. Analytical mindset with the ability to work confidently and professionally in a dynamic environment. Passionate about technology, resourceful, and possessing an empathetic approach. Preferred Qualifications: Experience with ticketing systems. Prior experience in handling customer calls. Basic understanding of electronics and electricity. What We Offer: Attractive compensation package. Training cost reimbursement program. Subsidized meals at our amazing Bistro (Les Cordons Bleus). Work-life balance through a flexible schedule. Unlimited free coffee. Free parking for all employees. On-site fitness center. We recognize that diverse backgrounds and experiences greatly enhance our teams. Even if you don't meet every qualification, we encourage you to apply—your profile might surprise us!Thank you for your application; however, please note that only candidates selected for an interview will be contacted.

Job Overview:The Help Desk Technician will play a crucial role in delivering Level One technical support for computer systems, hardware, and software to end-users. This position entails providing assistance through phone, remote access, and desk-side support. Under the guidance of the Director of Information Technology, you will address inquiries, diagnose issues, and implement effective solutions. The ideal candidate must demonstrate proficiency in resolving user problems promptly and possess outstanding communication skills (both verbal and written). Time management and organizational skills are essential, alongside the judgment to escalate requests when necessary, as part of our dedicated IT team.Responsibilities:Assess and prioritize incoming phone and email support requests.Provide assistance in person, via phone, or through remote access.Utilize the trouble ticket system to manage and document incidents and problems related to computer systems.Install, modify, and troubleshoot computer hardware and software, including setting up new equipment and maintaining existing workstations.Familiarity with industry diagnostic tools to aid in problem-solving.Develop and update documentation for Standard Operating Procedures within the IT Department to guide employees.Perform additional duties as assigned.Requirements:Strong aptitude in operating system repairs, hardware upgrades, and troubleshooting.Ability to leverage available tools to address minor computer equipment malfunctions.Comprehensive knowledge of computers to execute the responsibilities outlined.Understanding of methodologies for operating computer systems and troubleshooting issues.Interpersonal skills to assist and train colleagues in using computer systems.Team-oriented mindset.Commitment to confidentiality.Ability to meet deadlines in a fast-paced environment with minimal supervision.Working knowledge of LAN and WAN technologies.Experience with Windows 7/10.Ability to install and configure PCs and printers.A minimum of one year of relevant experience or equivalent work experience is required.A+/Microsoft certifications are preferred.

Join our dynamic team at info-ways as a Desktop Support Engineer, where you will be pivotal in providing top-notch technical assistance to our users. You will be responsible for troubleshooting hardware and software issues, ensuring that our systems run smoothly and efficiently.In this role, you will work closely with other IT professionals to deliver exceptional desktop support, maintain inventory, and implement solutions that enhance user experience. Your expertise will help us maintain our commitment to service excellence.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Join our dynamic team at System Canada Technologies as a Level 3 Windows Help Desk Support professional. In this role, you will provide advanced technical support to our clients, troubleshooting and resolving complex issues related to Windows operating systems and applications.Your expertise will be essential in ensuring seamless operation and satisfaction among our users. If you are passionate about technology and dedicated to delivering exceptional service, we want to hear from you!

About Stay22At Stay22, we are transforming the way individuals convert online. Our AI-powered affiliate platform assists publishers, ticketing platforms, and content creators in unlocking new revenue streams while enhancing the user experience for their audiences. At Stay22, our partners do not just earn more; they also deliver more. Join us and be part of something significant that is reshaping the affiliate landscape.About the RoleThe Fabric Squad is the new driving force at Stay22. Its mission? To advance our centralized API platform and Model Context Protocol (MCP) server. Beyond mere infrastructure, Fabric serves as the secure gateway to our intelligence, data, and proprietary logic.As a Senior Technical Product Manager, you will be the architect of Stay22's technical evolution. Your role will involve transforming our internal systems into a unified ecosystem capable of linking our data and AI agents directly to global partners. You will operate at the intersection of platform engineering, data monetization, and the emerging economy of AI agents.You will carry the strategic vision and roadmap for the API platform. Your goal: to convert fragmented systems into a cohesive, scalable platform ready for the vertical expansion of the company.Your priorities will revolve around a three-phase roadmap:Internal: Standardize communication among our microservices.Product: Become the engine for all Stay22 products (both frontend and internal).Ecosystem: Externalize and monetize our APIs for our partners and enterprise clients.Your daily responsibilities will include:Designing the API as a product: Transforming our assets (inventory, pricing, analytics) into reliable and high-performance API products.Collaborating closely: Working with engineering, data, and procurement to define security standards, documentation, and developer experience (DevEx).Driving AI: Defining the requirements for MCP servers to enable our agents to be deployed in third-party markets, thus opening new channels for revenue growth.

Transat AT Inc. is seeking a Revenue Management Group Leader in Montreal. This position centers on driving revenue management strategies and refining pricing models for group bookings. The Group Leader works closely with teams across the organization to improve profitability and support financial growth. Role overview This role focuses on using analytics and data-driven decision-making to guide pricing and revenue strategies. The Group Leader ensures that group booking practices align with company goals and market demands. Key responsibilities Develop and implement revenue management strategies for group bookings Optimize pricing models based on data analysis Collaborate with other departments to maximize profitability What you will bring Strong analytical skills and comfort working with data Experience in revenue management or pricing strategy Ability to work cross-functionally and support company growth objectives

As a Team Leader Hydrogeologist at Artelia, you will play a pivotal role in managing and guiding our hydrogeology team. Your expertise will contribute to innovative water resource management solutions, ensuring sustainability and compliance with environmental regulations. You will be responsible for overseeing project development, mentoring junior staff, and collaborating with multidisciplinary teams to deliver high-quality results.

Join AECOM as the Canada Growth Leader for Program Management. In this pivotal role, you will drive growth strategies, enhance client engagement, and lead a dynamic team to deliver exceptional project outcomes. Your leadership will be crucial in fostering innovation and ensuring operational excellence across our Canadian operations.

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

About Sadie EnterpriseAt Sadie Enterprise, we are revolutionizing communication for large, complex organizations. Our proprietary AI voice technology facilitates intelligent, interactive voice conversations that transcend conventional engagement methods. Specifically designed for enterprise settings, our platform enables organizations to navigate operational challenges effectively—gathering profound insights, assessing sentiment, and providing real-time, actionable intelligence across extensive and diverse audiences. Our mission is to empower enterprise leaders to make informed, rapid decisions by genuinely understanding the voices of their teams.The RoleWe are on the lookout for an ambitious and entrepreneurial AI Business Unit Leader to spearhead Sadie Enterprise from inception to success. This unique role offers the opportunity to shape strategic direction, validate product-market alignment, and expand a high-growth AI voice initiative within a complex enterprise ecosystem, all while enjoying complete autonomy and genuine ownership.If you are passionate about AI, understand the intricacies of enterprise sales cycles, and seek the freedom to construct something impactful for large organizations, this is your moment.What Your Day Will Look LikeBusiness LeadershipManage daily operations and strategic direction of Sadie Enterprise within Fluent's AI portfolio.Create and implement a growth-oriented roadmap designed for large, complex enterprise clients.Transform vision into actionable plans—overseeing P&L, go-to-market strategies, and organizational structure.Operational ExcellenceDesign scalable workflows for enterprise onboarding, support, and internal systems.Establish and track KPIs across crucial functions to optimize performance.Systematize repeatable processes while retaining the agility of a startup.AI Product & Technology LeadershipUtilize and advance Sadie's proprietary AI voice technology for enterprise applications.Quickly validate concepts—ideally capable of leading or supervising a Proof of Concept (PoC) within weeks.Collaborate with AI engineers and enterprise users to develop influential, scalable solutions.Drive the commercialization of AI voice technology in practical enterprise contexts.Team Building & ExecutionRecruit, mentor, and motivate a team that shares your enthusiasm for execution and innovation.Foster a culture of ownership, learning, and speed.Establish the groundwork for a scalable enterprise business—lean, swift, and audacious.Customer & Market InsightsConduct customer discovery sessions with enterprise stakeholders to guide product and business strategies.Keep abreast of market trends and the competitive enterprise AI landscape to maintain a leading edge.