Technical Support Subject Matter Expert

Join CGS Federal as an IT Subject Matter Expert!We are looking for a dedicated professional to provide in-depth expertise in application and systems software to our diverse stakeholders. You will analyze complex hardware, software, and telecommunication systems to establish processes and procedures that enhance operational efficiency across various departments. Your role will involve consulting on the design, development, documentation, and delivery of standard operating procedures, insightful presentations, and training materials tailored for different audiences.At CGS, we unite talented and innovative individuals to tackle the government's most pressing challenges using cutting-edge technology. We value collaboration and are committed to fostering an environment where employees can grow professionally through numerous learning opportunities.

Join CGS Federal as a Financial Investigator, a full-time mid-level position in the Financial Investigation Department. You will provide vital legal support and investigative services for a prominent federal agency. At CGS, we unite talented, driven, and innovative individuals to tackle the government’s most pressing challenges using advanced technology. We are looking for candidates who are eager to fuel government innovation, value teamwork, and can proactively meet the needs of others. Our workplace fosters a supportive atmosphere, encouraging professional development through various learning opportunities. Key Responsibilities:Plan and conduct thorough investigations.Perform quantitative and qualitative analyses of relevant data.Prepare comprehensive reports to support mission objectives.Develop and assess evidence with input from law enforcement and other investigators.Collect and scrutinize information to advance prosecutorial goals.Establish relationships among facts and evidence to confirm document authenticity and corroborate witness statements, building the necessary proof for successful litigation.Provide analytical insights into federal law violations, including money laundering, wire fraud, and healthcare fraud, among others.Identify diverse information sources and variables.Conduct asset investigations and financial analyses to evaluate the ability of targets to satisfy monetary penalties.Understand relevant federal, state, or local laws to make informed investigative decisions.Devise effective methods for obtaining, preserving, and presenting evidence.Collaborate with paralegals, legal assistants, and supervisory attorneys to navigate statutory and regulatory frameworks.Perform ancillary services directly supporting assigned cases.Utilize electronic databases to locate assets and relevant evidence.Compile and analyze documents and evidence, creating charts and graphs as necessary.

Join CGS Federal as a ServiceNow Developer!Employment Type: Full-Time, Mid-levelDepartment: Information TechnologyCGS Federal is on the lookout for a talented ServiceNow Developer to enhance our efforts in providing innovative technical support solutions for a major Federal agency. This is a unique opportunity to work in a dynamic environment where creativity and collaboration are highly valued.At CGS, we are dedicated to assembling a team of motivated and skilled individuals who are eager to tackle the government’s most pressing challenges with cutting-edge technology. We foster a supportive atmosphere that promotes professional growth and offers numerous learning opportunities.Key Responsibilities:- Leverage technologies such as Angular.JS, JavaScript, SQL, and more for ServiceNow development.- Assist in the discovery phase, gather requirements, and build out core functionalities within ServiceNow.- Implement various HR Service Requests as part of the HRSD functionality in ServiceNow.- Develop applications that streamline employee service requests to HR and improve the HR fulfillment process.- Refactor existing ServiceNow customizations during major updates.- Collaborate with fellow developers and business analysts within an Agile development framework.- Understand backend configurations of ServiceNow, design tests, and build test data.- Support configuration, change, and release management processes.- Ensure accuracy and timely completion of work products.

Join CGS Federal as a Relativity Administrator!We are seeking a dedicated professional to support the legal team within a prominent Federal agency in Chicago, IL.At CGS, we unite motivated and skilled individuals to tackle the government's most pressing challenges using innovative technology. We are looking for a candidate who is passionate about contributing to governmental innovation, values teamwork, and can foresee the needs of others.As part of our supportive environment, we encourage professional development through various learning opportunities.

Join 360IT Professionals as a Network Architect/Subject Matter Expert in our Managed Network Operations Center (NOC). In this pivotal role, you will leverage your expertise to design, implement, and optimize network infrastructure solutions for our diverse clientele. You will work collaboratively with cross-functional teams to ensure seamless network operations and enhance system performance.

Business AnalystEmployment Type: Full-Time, ExperiencedDepartment: Information TechnologyCGS Federal is seeking skilled Business Analysts to collaborate with a major federal agency. In this role, you will engage with both internal stakeholders and external partners to identify new business opportunities and articulate functional requirements effectively.At CGS, we unite talented, driven individuals to tackle some of the most pressing challenges faced by government entities, utilizing innovative technology solutions. We value candidates who are eager to contribute to governmental advancements, thrive in collaborative settings, and can proactively address the needs of others. CGS offers a supportive work environment that promotes professional development through diverse learning opportunities. Key Responsibilities:- Assist in the creation of briefings, agendas, and various documentation, including training materials and demonstrations for different stakeholders.- Document and analyze business and functional requirements to effectively translate them into process maps and technical specifications.- Produce comprehensive documentation in accordance with organizational standards, which may include system architecture diagrams, operational concepts, and monthly status reports.- Develop high-level briefings and communication materials for customers, management, and executive stakeholders.- Collaborate with government clients and team members to identify, recommend, and implement enhancements in service delivery and technology utilization.- Assess program materials and devise innovative solutions for improvement.- Gather information independently from subject matter experts to create, organize, and write procedural manuals, technical specifications, and process documentation.- Cultivate a deep understanding of Microsoft and Atlassian products (Teams, SharePoint, Visio, Jira, Confluence) to simplify complex product information into clear and engaging content.

Senior AuditorEmployment Type: Full Time, Mid-levelDepartment: Financial ServicesCGS Federal is on the lookout for a skilled Senior Auditor to join our dynamic team in Chicago. This pivotal role involves collaborating with district legal staff to conduct thorough analyses of medical claims data, forensic investigations, financial damage assessments, statistical sampling, and ability-to-pay evaluations. Your expertise will significantly impact critical decisions regarding investigations, prosecutions, settlements, and recoveries in complex matters.At CGS Federal, we unite passionate and innovative professionals dedicated to addressing the government's most pressing challenges using advanced technology. We are seeking candidates who are eager to drive government innovation, value teamwork, and can anticipate the needs of their colleagues. Our supportive work environment fosters professional growth through a myriad of learning opportunities.Key Responsibilities:- Analyze intricate personal and business financial records to identify payments, trace money flows, and quantify damages.- Evaluate ability to pay for settlements and judgments, including the analysis of debt covenants and financial ratios.- Identify and assess related party transactions.- Conduct comprehensive healthcare claims analysis.- Develop financial damage models and conduct asset valuations.- Create computerized models to enhance financial evidence presentations.- Collaborate with attorneys, investigators, and independent experts, preparing expert reports for litigation.- Engage in negotiations as required.

Join Our Team as a Litigation Support Technician!Employment Type: Full Time, Mid levelDepartment: Information TechnologyContact Government Services (CGS) is actively seeking a driven and knowledgeable Litigation Support Technician to provide essential technical and analytical assistance at the United States Attorney's Office. In this pivotal role, you will coordinate and deliver litigation support services, ensuring the efficient operation and availability of systems that facilitate the legal process.At CGS, we are proud to unite motivated and talented individuals who tackle the government’s most pressing challenges using innovative technology. We value collaboration, forward-thinking, and the ability to anticipate the needs of our clients. Our supportive work environment fosters professional growth through a variety of learning opportunities.Key Responsibilities:- Oversee and coordinate litigation support services, including trial preparation and presentation, in alignment with client needs. Work directly or in collaboration with the designated Litigation Support Coordinator. Responsible for the installation, configuration, and maintenance of litigation support equipment; develop standards and procedures for applications; and coordinate efforts with partner agencies involved in litigation activities.- Administer litigation support systems: Conduct testing, quality assurance, configuration, installation, implementation, and maintenance of resources utilized for the transmission of data, voice, and video information.- Ensure the availability, functionality, integrity, and efficiency of systems.- Install and update litigation support hardware and software as necessary.- Troubleshoot hardware/software interface and interoperability issues.- Maintain and manage the inventory of litigation support equipment.- Uphold systems security by ensuring confidentiality, integrity, and availability of systems, networks, and data through comprehensive security programs, policies, and procedures.- Enforce policies and procedures to guarantee the reliability and accessibility of litigation support systems while preventing unauthorized access.

As a Data Specialist at CGS Federal, you will play a crucial role in assisting our government clients with data processing using LAW software. The successful candidate will manage large volumes of production data, conduct database exports for discovery party productions, and ensure the integrity of data through quality control checks on load and export files. At CGS, we unite motivated and skilled individuals to tackle the government's most pressing challenges with innovative technology. We are looking for candidates who are passionate about contributing to government innovation, thrive in collaborative environments, and proactively address the needs of others. Our supportive workplace fosters professional growth through various learning opportunities.

Senior Systems Administrator IIEmployment Type: Full Time, Senior-levelDepartment: Legal/ITJoin CGS Federal as a Senior Systems Administrator and contribute to our cutting-edge technical support initiatives for a prominent Federal agency. We are looking for innovative and driven individuals who thrive on collaboration and are eager to drive government innovation through technology.At CGS, we foster a supportive environment that promotes professional growth and offers numerous learning opportunities to our employees.Key Responsibilities:- Oversee the archiving of Relativity databases, creating and managing a workflow process that aligns with the necessary destruction/deletion policies as well as Division and NARA instructions.- Collaborate with the Contractor IT Manager, Systems Manager, and Lead Project Manager to ensure project success.- Engage with COR, Government Case Managers, and trial attorneys to define system requirements and propose effective technical solutions.- Evaluate system requirements and design comprehensive systems to meet these needs.- For smaller projects, provide full technical support including program validation and testing.- Conduct systems evaluations and present findings and recommendations through formal reports and presentations.- Consult with COR regarding task orders, work scheduling, personnel assignments, and progress reporting, ensuring all standards are met.- Report on contract and task order progress, while supervising personnel assigned to tasks, ensuring adherence to work standards.

Join Our Team as a Network Engineer!Employment Type: Full Time, Experienced LevelDepartment: Information TechnologyCGS Federal is on the lookout for a skilled Network Engineer to enhance our team dedicated to the evaluation, improvement, and upkeep of an expansive network project. This initiative encompasses both wired and wireless network infrastructures along with associated hardware and software. The primary goal is to assess the current configuration of varied networks and to design and implement a cohesive network infrastructure that meets all wireless, wired, and software network needs. Additionally, this role involves providing insights on the necessary hardware and software to support this comprehensive infrastructure, along with conducting system testing, vulnerability assessments, and quality assurance to ensure the successful deployment of the new setup.As a Network Engineer, you will engage with state and local government officials, internal stakeholders, subject matter experts, and vendors providing development services, ensuring a collaborative approach to problem-solving.At CGS, we unite passionate, highly skilled individuals to tackle the government's most pressing challenges through innovative technology. Our mission thrives on candidates who are eager to drive government innovation, value teamwork, and can foresee the needs of others. We pride ourselves on fostering a supportive environment and promoting professional growth through a variety of learning opportunities.

Join Our Team as a Power BI Developer!CGS Federal is on the lookout for a dedicated Power BI Developer to enhance our technical support efforts for a prominent Federal agency. This is a fantastic opportunity to leverage your skills and contribute to innovative government solutions.At CGS, we pride ourselves on assembling a team of talented, motivated individuals who are passionate about solving complex challenges with advanced technology. We foster a collaborative environment that supports professional development and encourages continuous learning.Key Responsibilities:Design and implement enterprise data analytics models utilizing Microsoft Power BI.Create tabular and multidimensional models that align with data warehouse standards.Develop self-service models and utilize Power BI service for data analytics.Work with the Microsoft Azure platform and services including Power BI, Flow, and Cortana.Manage data gateways and facilitate data integration and self-service data preparation.Generate, publish, and schedule reports and dashboards to meet organizational needs.Collaborate with business users to capture functional and data requirements for model enhancement.Engage in requirement analysis, design, and prototyping.Understand and implement data analytics application security models.Experience with ESRI or similar geographical mapping tools is a plus.Work effectively with government personnel at the CTO or SES level.

Join CGS Federal as a Senior Accounting TechnicianEmployment Type: Full-Time, Mid-LevelDepartment: FinanceCGS Federal is on the lookout for a proficient Senior Accounting Technician to enhance our team dedicated to supporting a prominent federal agency. This role encompasses a diverse array of responsibilities, including the management of accounts payable, reimbursement processes, collections, and oversight of accounts.We pride ourselves on uniting driven, talented, and innovative individuals to tackle the government's most pressing challenges using advanced technology. We invite candidates who are eager to foster government innovation, value teamwork, and possess the foresight to meet the needs of others. At CGS, we cultivate a supportive environment for our employees and promote professional development through various learning opportunities. Key Responsibilities:- Adjust payroll and labor transactions through re-org processing.- Accurately process federal government travel in compliance with relevant policies and regulations.- Verify, analyze, and maintain financial data utilized by the DOJ Office of the Comptroller.- Leverage various electronic software and databases, including UFMS, JEDI, JEDI-2, SAFARI, E-2, and SAMS.gov, to analyze complex data sets.- Utilize multiple software packages, databases, and online resources to record and retrieve financial data, primarily concerning reimbursement and billing processes.- Employ a financial management system to track expenditures across various accounts.- Generate reconciliation reports from a financial management system and perform weekly reconciliation of financial books and reports.- Prepare comprehensive financial reports and documentation for review and approval by DOJ Office of the Comptroller Management and other U.S. Government agencies.

CGS Federal is on the lookout for a seasoned Senior Lead Network Engineer to become an integral part of our dynamic team. This role is centered around evaluating, enhancing, and maintaining a large-scale network infrastructure project, which includes both wired and wireless elements along with associated hardware and software. The primary objectives entail assessing the current fragmented network setup and designing a cohesive infrastructure that meets all wireless, wired, and software requirements. As part of this project, you will also provide consultation on the necessary hardware and software to effectively support this comprehensive infrastructure, as well as the testing, vulnerability assessments, and quality assurance processes needed for implementation.Your collaboration will involve interfacing with state and local government personnel, internal stakeholders, subject matter experts, and vendors providing development services. At CGS, we pride ourselves on bringing together motivated, skilled, and innovative individuals to tackle the most pressing challenges faced by the government using cutting-edge technology. We encourage candidates who are enthusiastic about contributing to government innovation, value collaboration, and can proactively anticipate the needs of others. Our work environment is designed to support our employees and foster professional growth through numerous learning opportunities.

Join Our Team as a Relativity Subject Matter ExpertCGS Federal is on the lookout for a Relativity Subject Matter Expert (SME) to enhance our eDiscovery team in Chicago, IL. In this full-time role, you will collaborate closely with Relativity's technical staff to troubleshoot software-specific challenges and ensure optimal software performance.Your responsibilities will include testing new software releases, as well as configuring templates, views, scripts, and workflows that are essential across various workspaces. We are searching for individuals who are passionate about leveraging advanced technology to solve complex government issues.At CGS, we believe in fostering a work environment that supports innovation and collaboration. Our team is composed of motivated and skilled professionals dedicated to advancing government innovation through cutting-edge technology. We encourage continuous professional development through various learning opportunities.

CGS Federal is on the lookout for a dedicated and experienced Senior Systems Analyst to join our innovative team in Chicago, IL. This full-time position is crucial to support a comprehensive technical initiative for a prominent Federal agency.At CGS, we unite talented, driven individuals who are passionate about leveraging advanced technology to address the most pressing challenges faced by the government. We value creativity, collaboration, and the ability to foresee the needs of our clients, and we are looking for candidates who share this vision.We pride ourselves on fostering a supportive work environment that promotes professional development through a variety of learning opportunities.Key Responsibilities:- Design, manage, and document workflows for identifying, archiving, and deleting materials in compliance with established policies.- Collaborate with IT management, project leads, and government officials to define system requirements and technical approaches.- Analyze gathered information to determine system and project specifications.- Develop comprehensive system designs based on defined requirements.- Conduct technical support tasks on smaller projects, including program validation and testing.- Perform system evaluations and present findings through formal reports and presentations.- Consult on task orders, work scheduling, personnel assignments, and project timelines.- Supervise assigned personnel to ensure compliance with work standards and project objectives.- Oversee project completion, ensuring timely delivery and quality control.- Prepare technical documentation and user training materials.Qualifications:- Extensive experience with Relativity and related technologies.- Proven ability to manage multiple projects and meet strict deadlines.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal skills.- Familiarity with federal agency protocols and standards is a plus.Join us at CGS Federal to make a meaningful impact in government technology solutions!

As a Senior eDiscovery Analytics Lead at CGS Federal, you will leverage your extensive legal expertise to support a prominent federal agency in fulfilling its mission. Your role will focus on providing technical support for electronic discovery and assisting with both strategic and legal matters utilizing Relativity.At CGS, we unite motivated, skilled, and innovative individuals to tackle the government's most pressing challenges using state-of-the-art technology. We seek candidates who are eager to contribute to government innovation, value teamwork, and can proactively meet the needs of others.We foster an environment where our employees feel valued and encouraged to grow professionally through various educational opportunities.

Senior Relativity Subject Matter ExpertEmployment Type: Full-Time, ExperiencedDepartment: eDiscoveryAt CGS Federal, we are on the lookout for a highly skilled Senior Relativity Subject Matter Expert (SME) to become an integral part of our dynamic eDiscovery team. In this role, you will collaborate closely with Relativity staff to address software-specific challenges and ensure optimal functionality. Your expertise will be crucial in testing new software releases and in crafting templates, views, scripts, and workflows utilized across multiple workspaces or entire divisions.CGS Federal is dedicated to uniting talented and innovative individuals to tackle the most pressing challenges faced by government agencies using state-of-the-art technology. We are looking for passionate candidates who are eager to drive governmental innovation, thrive in collaborative environments, and proactively address the needs of their colleagues. Our supportive culture encourages continuous professional development through diverse learning opportunities.Key Responsibilities:- Provide expert-level support and guidance on Relativity to attorneys, investigators, and Litigation Support Specialists.- Execute specialized data culling and identification tasks in Relativity, utilizing complex searches and custom indices for litigation holds and other government-related matters.- Collaborate with the CFTC's technical support team to troubleshoot user issues related to access, performance, and software installation.- Engage directly with Relativity staff to resolve software-specific challenges.- Test and validate new Relativity software releases while establishing templates, views, scripts, and workflows that enhance productivity across workspaces.- Maintain proficiency in Relativity and all associated analytics tools by staying updated with software changes, integrations, and participating actively in the Relativity User Portal.- Advocate for new feature requests by collaborating with CFTC staff and promoting ideas within the eLaw community.

Join CGS Federal as a Senior UI/UX Designer, where you will play a pivotal role in a transformative technical support initiative for a major Federal agency.At CGS, we unite driven, talented, and innovative individuals to tackle the most pressing challenges faced by the government using state-of-the-art technology. We are looking for enthusiastic candidates who are eager to drive government innovation, thrive in collaborative environments, and possess a keen ability to foresee the needs of stakeholders. Our supportive workplace fosters professional development through diverse learning opportunities.Key Responsibilities:- Spearhead comprehensive UX design projects including research, blueprints, and system evaluations.- Oversee the planning, design, and deployment of multiple websites and applications for various clients in a dynamic setting.- Conduct thorough user research and analysis to create user-friendly web pages and application interfaces.- Collaborate with engineers and federal clients to design and implement innovative, visually appealing, and intuitive solutions for federal stakeholders.- Develop wireframes, storyboards, and site maps to effectively articulate design concepts for web and application projects.- Create scalable design assets to facilitate project teamwork and enhance creative service offerings.