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Technical Support Specialist - CDMX

GSB SolutionsZapopan, Jalisco, Mexico
Hybrid Full-time MXN 14K/yr - MXN 16K/yr

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Experience Level

Experience

Qualifications

Experience:Level 1: End User Support (EUC), image deployment, printer configuration, and computer repair - minimum 2 years. Level 2: Network management including switches, routers, and knowledge of console cabling and structured cabling - minimum 1 year. Level 3: Basic knowledge of HP servers, handling of Ilo and Dell - minimum 1 year. Proficient in Excel, Word, PowerPoint, and general IT tools. Experience with SharePoint. Advanced conversational English is a must (evaluations will be conducted).

About the job

Join an esteemed Information Technology company expanding across Latin America! We are currently seeking a dedicated:

Technical Support Specialist

Main Responsibilities:

  • Deliver tiered technical support (EUC, Network, and Server) across various client accounts managed by GSB.

  • Assist internal clients with technical issues.

  • Willingness to travel for support across various states in the Republic and potentially abroad if necessary.

  • Provide remote technical assistance.

  • Support help desk operations.

  • Adhere to GSB policies and practices.

  • Demonstrate a proactive approach in all tasks.

  • Safeguard company assets when required.

  • Engage actively in company chats to offer ongoing support.

  • Work both remotely and on-site as assigned to client locations.

Schedule:

Monday to Friday from 9:00 AM to 6:30 PM.

Standard and superior benefits after 3 months.

Salary: $14,000 - $16,000 MXN based on experience.

Benefits:

  • Savings fund
  • Major medical expense insurance
  • Life insurance

About GSB Solutions

GSB Solutions is a leading player in the Information Technology sector across Latin America, committed to delivering top-tier technical support and innovative solutions.

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