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Technical Support Specialist at Superhuman | Warsaw, Poland

SuperhumanWarsaw, Poland
Hybrid Full-time

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Experience Level

Experience

Qualifications

To be successful in this role, candidates should possess strong problem-solving skills, excellent communication abilities, and a passion for delivering outstanding customer service. Familiarity with technical support processes and experience in a similar role will be advantageous.

About the job

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture.

Applicants for this role must reside in Warsaw.

About Superhuman

Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here.

The Opportunity

To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies.

In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape.

As a Technical Support Specialist, your responsibilities will include:

  • Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction.
  • Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience.
  • Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat.
  • Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience.
  • Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs.
  • Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty.
  • Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

About Superhuman

Superhuman is at the forefront of AI-driven productivity solutions, merging powerful applications to streamline workflows and enhance user engagement. With a commitment to innovation and excellence, we empower millions to achieve their best work with less hassle.

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