Technical Support Specialist at Superhuman | Warsaw, Poland

Superhuman provides a vibrant hybrid work environment for this position. This adaptable model allows team members to enjoy focused work time while also engaging in face-to-face collaboration, nurturing trust, innovation, and a strong team culture. Applicants for this role must reside in Warsaw. About Superhuman Superhuman, which now encompasses Grammarly, is a cutting-edge AI productivity platform dedicated to unleashing the superhuman potential within individuals. Our suite of applications and agents integrates with over one million platforms and services, enhancing productivity wherever users work. Our offerings include Grammarly's writing enhancement tools, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that intuitively understands context to provide timely assistance. Founded in 2009, Superhuman is committed to helping over 40 million users, 50,000 organizations, and 3,000 educational institutions worldwide eliminate mundane tasks and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here. The Opportunity To drive our ambitious objectives forward, we are in search of a Technical Support Specialist to become an integral part of our Support Engineering team within the Customer Care department. This role will be pivotal in revolutionizing the customer experience through innovative support strategies. In this capacity, you will significantly contribute to the enhancement of Superhuman's and Coda's product offerings while retaining and expanding our revenue-generating customer base by immersing in the technical landscape. As a Technical Support Specialist, your responsibilities will include: Providing timely, empathetic, and solution-oriented support, placing user needs at the forefront of every interaction. Assisting with inquiries regarding accounts, subscriptions, and products, ensuring accuracy, efficiency, and a seamless user experience. Troubleshooting technical challenges related to Superhuman's and Coda’s products, guiding users toward effective resolutions via email and live chat. Reproducing and escalating technical issues to engineers, contributing to the overall improvement of the user experience. Occasionally organizing calls with Enterprise clients to diagnose and resolve complex issues associated with SSO, SCIM, or the enterprise deployment of Superhuman's products or Coda Docs. Delivering a smooth, frustration-free support experience that enhances user satisfaction and loyalty. Collaborating with cross-functional teams to refine support processes, share insights, and drive product enhancements.

Superhuman provides a vibrant hybrid working environment for this position, allowing team members to enjoy focused work while benefiting from face-to-face collaboration that nurtures trust, creativity, and a robust team culture. Candidates for this role must be located in Warsaw.About SuperhumanSuperhuman, now including Grammarly, is an innovative AI productivity platform dedicated to unlocking the extraordinary potential within every individual. With a suite of applications and agents that seamlessly integrates with over 1 million applications and websites, Superhuman enhances productivity through tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go—the proactive AI assistant that understands context and provides assistance automatically. Since our founding in 2009, we have empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Explore more at superhuman.com and learn about our values here.The OpportunityTo meet our ambitious objectives, we are searching for a Customer Care Specialist to join our Mail team. This role is essential in enhancing Superhuman's product offerings and transforming the customer experience through innovative support strategies.In this role, you will:Become the foremost expert on Superhuman's products.Inspire, educate, and support customers to excel in their email communications.Engage with customers through email and ticketing systems to resolve issues and enhance their experiences.Act as the customer advocate, communicating their needs and feedback internally.Influence our product development and growth strategies to further delight our customers.Continuously optimize the efficiency and effectiveness of the customer experience.Go beyond expectations by creating personalized moments of delight for our customers.QualificationsAt least 1 year of experience in customer-facing roles, preferably with a technical software product.Ability to simplify complex concepts into clear and concise communication.

Superhuman embraces a flexible hybrid working model for this position, allowing team members to enjoy a balanced blend of focused work and in-person collaboration. This approach fosters an environment of trust, innovation, and a robust team culture. We welcome candidates who are based in Warsaw.About SuperhumanSuperhuman is an innovative AI productivity platform that aims to unlock the extraordinary potential within every individual. Our suite of applications integrates seamlessly with over 1 million platforms and websites, offering tools like Grammarly for writing assistance, Coda for collaborative workspaces, Mail for inbox management, and Go, a proactive AI assistant that comprehends context and provides automated assistance. Since our inception in 2009, Superhuman has empowered over 40 million individuals, 50,000 organizations, and 3,000 educational institutions globally to reduce busywork and focus on what truly matters. Discover more about us at superhuman.com.The OpportunityTo meet our ambitious objectives, we are seeking a Customer Care Specialist to join our Customer Care team. This role will play a pivotal part in transforming the customer experience through innovative care strategies. You will directly influence the enhancement of Superhuman's product offerings and contribute to the retention and growth of our revenue-generating customer base.As a Customer Care Specialist, your responsibilities will include:Providing timely, empathetic, and personalized assistance, ensuring that customer needs are prioritized in every interaction.Managing non-technical inquiries regarding accounts, subscriptions, and product offerings through our help desk.Delivering exceptional customer service experiences that boost customer satisfaction and loyalty.Collaborating on various tasks both independently and with cross-functional teams to enhance operational efficiency and implement innovative ideas.Your Journey with Us:First 30 Days: Immerse yourself in our company culture while mastering the tools, workflows, and ticket resolution processes, supported by experienced team members.By Month Three: Acquire a deep understanding of our product offerings and complete six weeks of comprehensive training, successfully passing the final assessment to prepare for new challenges ahead.

At Superhuman, we embrace a dynamic hybrid working model, allowing team members to enjoy both focused work time and collaborative in-person interactions. This approach promotes trust, innovation, and a robust team culture.We are seeking candidates who are based in Warsaw to join our team.About SuperhumanSuperhuman, now part of Grammarly, is an AI-driven productivity platform dedicated to unlocking the superhuman potential in everyone. Our suite of applications and agents integrates AI into daily workflows, connecting with over 1 million tools and websites. Our offerings include Grammarly's writing assistance, collaborative workspaces from Coda, Mail's inbox management, and Go, a proactive AI assistant that intuitively understands context to provide automatic support. Established in 2009, Superhuman empowers over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and concentrate on what truly matters. Discover more at superhuman.com and learn about our values.The OpportunityTo reach our ambitious goals, we are looking for a Technical Support Specialist to join our Support Engineering team within the Customer Care department. This role is pivotal in transforming customer experiences through innovative care.In this position, you will play a crucial role in enhancing Superhuman's and Coda's product offerings, contributing to customer retention and revenue growth by navigating the technical landscape.As a Technical Support Specialist, your responsibilities will include:Delivering timely, empathetic, and solution-oriented support, prioritizing user needs in every interaction.Addressing account, subscription, and product inquiries with precision, efficiency, and ensuring a seamless user experience.Troubleshooting technical issues related to Superhuman's and Coda's products, guiding users to effective resolutions through email and live chat.Reproducing and escalating technical issues to engineers, thereby enhancing the overall user experience.Occasionally conducting calls with Enterprise customers to diagnose and resolve complex issues related to SSO, SCIM, or enterprise deployments.Ensuring a smooth, frustration-free support experience for users.

Join Superhuman, where we embrace a flexible hybrid work model that combines focused individual time with collaborative in-person interactions. This innovative approach nurtures trust, fosters creativity, and builds a cohesive team spirit. Candidates must be based in Warsaw.About SuperhumanSuperhuman, a cutting-edge AI productivity platform, is on a mission to unlock the superhuman potential within everyone. Our suite of applications and intelligent agents seamlessly integrates with over a million applications and websites, enhancing productivity. Products include Grammarly's writing assistance, Coda's collaborative workspaces, Mail's efficient inbox management, and Go, a proactive AI assistant that understands context and provides timely assistance. Since our inception in 2009, Superhuman has empowered over 40 million users, 50,000 organizations, and 3,000 educational institutions globally to minimize busywork and concentrate on what truly matters. Discover more at superhuman.com and explore our core values here.The OpportunityWe are excited to invite a Customer Care Specialist to our Mail team, where you will play a crucial role in enhancing our product offerings and transforming the customer experience through innovative and effective customer care.In this role, you will:Become the foremost expert on Superhuman's products.Inspire and educate customers to excel in their email communications.Assist customers through emails and tickets, resolving issues and improving their daily lives.Serve as the voice of our customers, advocating for their needs internally.Influence our product and growth strategy to further enhance customer satisfaction.Continuously refine and elevate the team's performance and overall customer experience.Exceed expectations by crafting unique and delightful experiences for our customers.

At Veeam, the leading global authority in data resilience, we believe that businesses should have complete control over their data, anytime and anywhere. Our innovative solutions encompass data backup, recovery, portability, security, and intelligence. Headquartered in Seattle, Veeam safeguards the operations of over 550,000 customers globally, who rely on us to maintain their business continuity. Join us in our mission to evolve, learn, and create a significant impact for some of the world’s largest brands. The future of data resilience is bright—embrace it fearlessly with us.About the RoleWe are seeking a collaborative and articulate Customer Success Specialist who is exceptionally organized and possesses a strong technical understanding of Veeam's product offerings. The successful candidate will be driven by a desire to maximize customer success and outcomes. In this role, you will operate within a pooled Success model to deliver comprehensive support for customers lacking a dedicated Customer Success Engineer (CSE). You will actively engage with customer health metrics to promote adoption, deliver results, and foster growth across Veeam Data Cloud (VDC) and its associated products, including Veeam Backup & Replication, Veeam ONE, Veeam Recovery Orchestrator, Veeam Backup for Microsoft 365, and Kasten by Veeam.

At Superhuman, we embrace a vibrant hybrid work model that empowers our team members to enjoy the best of both worlds: ample focus time along with in-person collaboration that nurtures trust, sparks innovation, and cultivates a strong team culture.About SuperhumanSuperhuman, the AI productivity platform that includes Grammarly, is on a mission to unleash the superhuman potential in every individual. Our suite of applications and agents seamlessly integrates with over 1 million applications and websites, providing tools like Grammarly's writing assistance, Coda's collaborative workspaces, Mail's inbox management, and Go, our proactive AI assistant that understands context and offers help automatically. Established in 2009, Superhuman empowers more than 40 million users, 50,000 organizations, and 3,000 educational institutions globally to eliminate busywork and focus on what truly matters. Discover more at superhuman.com and explore our company values here.The OpportunityJoining the Grammarly for Education team as an Enterprise Customer Success Manager, you will play a crucial role in driving the adoption of our platform, ensuring our customers achieve maximum value, and facilitating their expansion with our services. Reporting to the Enterprise Customer Success Manager, you will be integral to the success engine focused on maximizing Grammarly's value for our educational clients.In this pivotal role, you will:Manage the complete post-sales customer journey for your assigned enterprise accounts, ensuring smooth onboarding, activation, and sustainable success.Develop and implement renewal strategies from start to finish, including pricing proposals and negotiations, to enhance retention and drive account growth.Collaborate with Sales and Key Accounts teams to pinpoint and capitalize on expansion and cross-selling opportunities.Facilitate impactful enablement experiences by thoroughly understanding customer objectives, training users on Superhuman’s products and features, and aligning product capabilities with organizational goals.Conduct strategic account reviews, offering tailored insights and performance metrics to reinforce value, deepen engagement, and align on success plans.Utilize customer engagement data and trends to identify risks, reveal opportunities, and take proactive measures to ensure customer satisfaction.

Role overview Superhuman Platform Inc. seeks a Customer Care Specialist to support Grammarly users from its Warsaw hub. The focus of this position is to assist users, answer their questions, and ensure they can take full advantage of Grammarly's features. What you will do Respond to user inquiries and address issues in a timely manner Troubleshoot technical problems related to Grammarly's tools Provide clear, practical guidance to help users navigate the platform Support customer satisfaction and engagement by delivering attentive service Location This role is based at the company’s Warsaw hub.

Role overview Superhuman Platform Inc. is looking for a Customer Support Manager to join the Warsaw hub. This position oversees a team dedicated to providing reliable service and support for clients. The manager shapes methods to improve customer satisfaction, addresses challenging client concerns, and keeps the support process running smoothly. What you will do Lead and mentor the customer support team Create and refine strategies to increase customer satisfaction Handle escalated or complex client issues directly Maintain a seamless support experience for clients Location This role is based at the Warsaw hub.

Join Euronet Worldwide, a leader in electronic payments and transaction processing, as a Financial Analyst. In this role, you will play a critical part in analyzing financial data, preparing reports, and supporting strategic decision-making processes. This is an exciting opportunity to contribute to the financial health of a dynamic and growing organization.

Join a leading trading platform that is ambitiously extending its reach globally. Our award-winning products are recognized for their innovative technology and exceptional client experience. We pride ourselves on delivering excellence, and we seek extraordinary talent to enhance our dynamic team.We are in search of an accomplished Senior Technical Recruiter. This pivotal role focuses on sourcing top-tier engineering talent to align with Capital.com's strategic objectives for 2025 and beyond. As the Senior Technical Recruiter, you will manage the complete recruitment lifecycle, identify exceptional engineering candidates, and act as a strategic partner to stakeholders within the engineering department.

Join Hostinger as a Pricing Manager and play a pivotal role in shaping our pricing strategies. You will work alongside a dynamic team to analyze market data, set competitive prices, and enhance our revenue models. Your insights will drive our pricing decisions, ensuring we remain competitive while maximizing profitability.

Join our dynamic global technical support team as a Networking and IoT Engineer at Teltonika in Warsaw, Poland. Our team collaborates with remote offices worldwide, ensuring exceptional support for our valued clients.At Teltonika's Networking Solutions Business Unit, we specialize in developing and manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices play a crucial role in advancing Industry 4.0, Smart City initiatives, and Green Energy solutions.This position is an excellent opportunity for ambitious engineers eager to enhance their skills while contributing to the technical support of innovative networking technologies.Key Responsibilities:Provide expert guidance to customers on utilizing our products effectively, addressing challenges related to Teltonika Networks products through communication with clients and support teams via a ticketing system and online meetings.Independently troubleshoot and resolve technical issues stemming from customer configurations, firmware/software, and other sources.Create and maintain comprehensive documentation for both internal and external use (e.g., Teltonika Wiki).Serve as a vital link between R&D, other departments, and customers, facilitating resolution of complex technical challenges.Utilize hands-on experience with Linux-based operating systems, industrial protocols, various networking services, and third-party peripherals.Qualifications:Strong communication skills, both verbal and written, with professional etiquette.An eagerness to assist others and a customer-oriented mindset.Previous experience in 2nd or 3rd line technical support is a plus.Solid understanding of computer networking principles.Proficient in English (advanced level); knowledge of additional languages is an advantage.Higher or equivalent technical/engineering education.Ability to thrive in a fast-paced environment.Skilled in creating technical documentation.CCNA certification or similar qualifications are advantageous.What We Offer:Attractive benefits package, including unlimited commissions based on performance.Private medical care (Medicover Premium) and a Multisport card.Comprehensive internal training to ensure your successful onboarding, including familiarization with Teltonika’s systems, sales processes, and product knowledge.Unique opportunities for professional growth within a challenging and rapidly growing environment.An additional day off to celebrate your birthday.Engaging team-building activities.

Founded in 2022, Adlook seamlessly integrates the artistry of programmatic advertising with cutting-edge technological innovation, leveraging deep learning to create impactful and privacy-conscious solutions.In the role of Technical Account Manager, you will take charge of designing and optimizing both upper- and full-funnel advertising campaigns for clients across Europe and the Americas, utilizing our proprietary Demand-Side Platform (DSP). Collaborating closely with a team of specialists, you will gain invaluable insights into the realm of programmatic advertising, while focusing on enhancing traffic quality and influencing the evolution of our DSP.

About Zowie:At Zowie, we are transforming the landscape of customer interaction through cutting-edge AI technology. Our vision is to empower businesses with AI Agents that manage 100% of customer engagements, providing instant, personalized, and outstanding experiences.As a frontrunner in this technological evolution, Zowie proudly serves renowned brands such as Costco, DocMorris, Monos, Decathlon, and InPost, leveraging our AI Agents to handle millions of conversations monthly.About the Role:With significant traction in the mid-market and enterprise sectors, we are seeking Technical Account Managers to join our dynamic team. This role is ideal for individuals passionate about technology and its business implications.As a Technical Account Manager at Zowie, you will take on a pivotal role, ensuring successful adoption of our innovative GenAI platform. You will guide customers through their journey from initial setup to achieving transformational results, including designing integrations, establishing best practices, and empowering clients to self-serve effectively.Interested in the technology you'll be working with? Explore our tutorials here.Excited? We would love to hear from you!Your Responsibilities Include:Becoming a specialist in building and customizing AI Agents for exceptional customer experiences.Connecting business requirements to technical solutions by analyzing customer processes and identifying enhancement opportunities.Managing advanced configurations, integrations with customer systems (e.g., e-commerce platforms, CRMs, APIs), and bespoke implementations.Serving as an advisor and ambassador, fostering strong relationships with key stakeholders to optimize platform adoption and drive business value.Collaborating with Account Directors to strategize and oversee the success of a customer portfolio throughout the post-sale journey.

Join our dynamic team as a Sales Specialist in Warsaw, Poland! We are looking for enthusiastic individuals who are passionate about driving sales and building lasting relationships with our customers. In this role, you will be responsible for understanding market trends, identifying sales opportunities, and promoting our exceptional products to potential clients.Your ability to communicate effectively and work collaboratively will be vital in achieving our sales goals. If you are proactive, results-driven, and eager to succeed, we want to hear from you!

Join our dynamic team at rtbhouse, a leading technology company specializing in advertising solutions powered by cutting-edge algorithms and data-driven strategies. We are seeking an Administrative Assistant/Specialist who will play a vital role in supporting our operations and ensuring the smooth running of day-to-day activities.The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. If you are proactive, adaptable, and thrive in a fast-paced environment, we want to hear from you!

About WPPWPP is the growth partner for the world’s foremost brands, integrating cutting-edge media intelligence, data analytics, world-class creativity, and transformative enterprise solutions, all powered by exceptional talent through our innovative marketing platform, WPP Open. Our mission is to assist clients in navigating change, seizing opportunities, and achieving transformative growth. To learn more, visit WPP.com.WPP's global scale defines our daily operations, including here in Poland. We will share how this vision translates into actions within WPP Media—our media organization that is part of the WPP group—and the teams you can join locally.About WPP MediaWPP Media is a global media organization under the WPP umbrella, encompassing brands such as Choreograph, EssenceMediacom, Mindshare, and Wavemaker. In a world where media is ubiquitous, we connect the best platforms, people, and partners to create limitless growth opportunities.By joining us, you will participate in forward-thinking programs and collaborate with specialists certified by DIMAQ. At WPP Media, we not only utilize technology—we innovate it. With proprietary tools like the WPP Open platform (an AI-driven marketing platform), you will engage in international projects and support clients globally. At WPP Media, you will have access to global resources and connections within the entire WPP network, enabling you to expand your professional network and learn from the best in marketing and advertising.As a Top Employer Poland & Europe 2021–2025, we foster a work environment based on trust and high HR standards. For the second consecutive time, in 2024 and 2025, we have been honored by Media & Marketing magazine with the title of Media Group of the Year.For more details, visit wppmedia.com.Your Role OverviewAs a Programmatic Specialist, you will be a key member of the Activation Team, collaborating on various touchpoints pre-defined by other teams, and contributing to our innovative media strategies.

Join Bolt Food as an Account Manager!We are seeking a driven and enthusiastic Account Manager to spearhead our operations and foster growth among our partner restaurants in Poland.With over 200 million customers across more than 50 countries, Bolt is rapidly emerging as a leading tech company in Europe and Africa, and this success is attributed to our talented team.At Bolt, we champion inclusivity, welcoming individuals from all backgrounds—regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability. Our mission? To transform cities for people, not cars—and we need your expertise to help us achieve this!About the RoleAs an Account Manager, you will develop a profound understanding of our primary business objectives and actively engage with our partners to ensure they derive long-term value from our platform. Collaboration is key; you will work closely with the Account Management team to drive local execution of our global initiatives.Main Responsibilities:Oversee, coordinate, and negotiate eater-facing campaigns aimed at boosting Bolt Food orders and enhancing revenue.Analyze critical performance metrics to extract insights and optimize customer outcomes.Forecast growth and assess the achievement of our business objectives.Implement and refine our operational strategy while addressing daily commercial and operational challenges.Work in tandem with the Sales & Partners Operations team to seamlessly onboard all restaurants.Lead negotiations on restaurant contract terms.

About HG PolskaHG Polska Sp. z o.o. operates as the Polish subsidiary of HG International B.V., a recognized global leader in specialized, high-quality cleaning, maintenance, and protective products for home and garden applications.Our innovative HG products are accessible in over 40 countries and are prominently featured in major retail chains, drugstores, and DIY markets across Poland. To further our expansion in the Polish market, we are enhancing our local sales and marketing team.Your Role at HGAs a Sales Support & Marketing Specialist, you will play a pivotal role in empowering our Polish sales team with robust commercial materials and practical sales support alongside executing local marketing initiatives. This position is perfectly suited for individuals who relish blending hands-on sales assistance with actionable marketing strategies in a dynamic international setting.What You’ll DoCreate and modify POS materials, sales presentations, and commercial tools.Provide direct support to the Polish field sales team.Coordinate local trade marketing activities and campaigns.Assist with e-commerce content and local digital requirements.Translate and adapt HQ marketing materials for the Polish market.Offer basic order-processing support during team absences (training will be provided).What HG OffersIf you are excited about this opportunity, here’s what you can anticipate from us:Salary commensurate with education and experience.An annual bonus of 7.5% of your gross salary.20-26 vacation days, depending on full-time employment status.A motivating work environment within a friendly and supportive team.