Technical Support Specialist at Genetec | Montreal, Quebec

Join our dynamic team as an Application Support Specialist!If you reside in the Greater Montreal area and are passionate about technology and customer satisfaction, this role is for you. Initially, you will be required to work on-site for the first three months, transitioning to a hybrid model with 3 to 4 days in the office thereafter.This position is part of Consoltec, a key member of the XTM family, dedicated to providing innovative solutions in linguistic project management. Our flagship product, FlowFit, empowers translation companies and linguistic services with cutting-edge technology.XTM Group is committed to enhancing localization processes globally, delivering top-tier platforms that streamline translation management. Our corporate culture fosters teamwork and collaboration, with a strong emphasis on inclusivity and the value of every employee's contribution. Our core values propel us towards our vision of being the premier Translation Management System (TMS) provider for enterprises.In this role, you will be responsible for offering exceptional technical support to our clients through various channels, including Jira Service Management, live chat, phone calls, and video conferencing. You will troubleshoot technical issues, propose improvements, and collaborate closely with the IT department on projects, including feature enhancements and updates for the FlowFit TBMS product.Key Responsibilities:Oversee the progress of incident resolution, ensuring timely completion.Communicate status updates to relevant stakeholders.Uphold customer satisfaction by providing prompt and effective support.Maintain detailed records of operational tasks and monitor their execution.Contribute to the enrichment of our knowledge base with updated procedures and operational instructions.Implement and maintain standardized methods and procedures for optimal efficiency.Ensure compliance with audit, quality, and safety standards.Support Duties:Address customer inquiries regarding incidents, service requests, and general information.Provide expert technical guidance on our FlowFit TBMS system.Document problem resolutions and contribute to knowledge sharing.

Join Acumatica as an Application Support Specialist where you will play a pivotal role in delivering exceptional support to our clients. This position focuses on troubleshooting and resolving application-related issues while ensuring customer satisfaction. If you are passionate about technology and customer service, we want to hear from you!

As an Applications Specialist at Collabera, you will play a crucial role in supporting our clients through the implementation, maintenance, and enhancement of their applications. You will collaborate closely with cross-functional teams to ensure the smooth operation and optimal performance of software systems. Your expertise will be essential in troubleshooting issues, providing user training, and managing application upgrades.

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Role Overview: As a Platform Application Specialist at Squarepoint Capital, you will play a pivotal technical role in the development and maintenance of essential platform infrastructure utilizing DevOps principles. You will collaborate with a diverse range of stakeholders, including developers, researchers, and infrastructure teams, to enhance, automate, and scale the solutions and services utilized throughout the organization. Your responsibilities will include designing, monitoring, and scaling our platform infrastructure. You will have the chance to significantly influence the productivity and efficiency of our teams by improving operational workflows, developing CI/CD pipelines, creating self-service solutions, and directly enhancing the experiences of developers and researchers. While you may possess deep expertise in specific areas, your contributions will span across our entire ecosystem. Our platform domains encompass: Observability: Monitoring, tracing, logging, and alerting infrastructure. Scheduling & Orchestration: HPC schedulers and container orchestration for compute-intensive workloads. Development Tools: CI/CD pipelines, version control, artifact repositories, and developer platforms. Middleware: Essential applications like messaging queues, service discovery, and load balancing. Databases: A broad spectrum of relational, NoSQL, and time-series database systems. Automation: Infrastructure automation, configuration management, and self-service enablement.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Role Overview Nuvei is hiring a Bilingual Merchant Support Specialist to join its team in Montreal, Quebec, or remotely from anywhere in Canada. This position requires complete fluency in both French and English. Candidates based in Montreal or Ste-Catherine may work in a hybrid model; those elsewhere in Canada will work fully remote. About Nuvei Nuvei is a Canadian fintech company supporting businesses worldwide with payment processing solutions. The company offers a modular technology platform that helps clients accept next-generation payments, manage payouts, and access services such as card issuing, banking, risk management, and fraud protection. Nuvei operates in over 200 markets, provides local acquiring in 47 regions, and supports 586 alternative payment methods. What You Will Do Work scheduled shifts to deliver 24/7 support to merchants. Respond to inbound calls for customer service and technical support. Use documentation and support tools to provide accurate assistance. Manage critical or sensitive situations with professionalism and care. Resolve merchant inquiries promptly and effectively. Spot and report trends to support ongoing improvement. Take on additional tasks that contribute to merchant satisfaction and company goals. What We’re Looking For Strong team player with a sense of accountability. Delivers high-quality work consistently. Follows documented processes and seeks solutions when needed. Motivated to learn and grow professionally. Excellent at solving problems. Holds a high school diploma or equivalent. Fluent in both French and English (required).

Mistplay creates a loyalty app for mobile gamers, offering a platform where millions discover new games and earn rewards that can be redeemed for gift cards. The company aims to make mobile gaming more engaging and rewarding. The app is available on the Google Play Store. Connect with Mistplay on Instagram, Twitter, and Facebook. Work Model and Location This position is based in Montreal. Mistplay follows a hybrid work model in Canada, with team members attending the office at 1001 Blvd. Robert-Bourassa two days per week. Role overview The IT Support Specialist plays a key part in shaping the employee experience within a fully macOS and SaaS-based environment. This role manages Help Desk operations and serves as the main contact for IT support and questions. The main objective is to ensure technology runs smoothly for all team members.

Join our dynamic team at info-ways as a Unix Production Support Specialist. In this role, you will be responsible for providing expert support and troubleshooting for Unix-based systems. Leverage your skills in system administration to ensure optimal performance and reliability of our production environment.

Join the Ubisoft IT Production Services team as a Systems and Applications Administrator, where you will play a vital role in supporting our global team. This role is essential in providing tailored solutions to our game production teams, ensuring they have the necessary tools and support to thrive in their creative processes.As a key contributor to our video game development operations, you will ensure the seamless integration of technology in our workflows. Whether it's optimizing existing processes or addressing urgent application issues, you will be the backbone of our IT infrastructure that supports thousands of contributors across Ubisoft studios worldwide.Key Responsibilities:Deliver operational support for critical on-premises tools including Perforce, GitLab, and Artifactory;Assist power users in game production with application-related challenges, ensuring optimal performance;Quickly troubleshoot and resolve incidents to minimize production disruptions;Drive continuous improvement of processes and solutions for increased efficiency;Work collaboratively with colleagues to set up a successful production environment;Engage with studios to gather business requirements and propose sustainable solutions.*On-call support approximately once every two months, including weekends.

Ubisoft IT is seeking a talented Systems and Applications Administrator to join our IT Production Services team. This global team is dedicated to delivering optimized solutions tailored to the specific needs of game production teams. Our service is a vital part of the game production ecosystem, utilized by thousands of content contributors across Ubisoft studios.In this pivotal role, you will ensure the seamless operation of our video game development processes. Whether for our players or employees, our IT teams are the backbone of services and infrastructure that tackle the most demanding technological challenges. You will be at the forefront of ensuring the smooth functioning of video game development processes.Key Responsibilities:Provide operational support for on-site deployments of essential tools such as Perforce, GitLab, and Artifactory.Assist primary users in game productions with application-related issues, ensuring their efficiency.Quickly troubleshoot and resolve incidents to minimize production disruptions.Continuously improve existing processes and solutions for greater efficiency and effectiveness.Work closely with colleagues to maintain a production environment that fosters success at Ubisoft.Engage with studios to understand business needs and propose practical, sustainable solutions.*On-call duty required: approximately once every two months, including weekends.

Join Medfar as a Customer Support Specialist and be the voice of our innovative healthcare solutions! In this dynamic role, you will provide exceptional service to our clients, guiding them through our products and ensuring their needs are met with efficiency and empathy. Your expertise will not only help resolve inquiries but also enhance the customer experience, fostering long-term relationships.

Join Emco Corporation as a Sales Support Specialist, where you will play a key role in ensuring our sales team is equipped to provide exceptional service to our clients. In this dynamic position, you will support various sales processes, manage customer inquiries, and collaborate with team members to drive sales success.Your responsibilities will include maintaining accurate records, assisting with sales reports, and providing administrative support to enhance operational efficiency.

Join the dynamic team at Emco Corporation as a Sales Support Specialist. In this crucial role, you will be responsible for assisting the sales team in achieving their goals by providing exceptional support and ensuring efficient operations. Your ability to manage client inquiries, process orders, and maintain accurate records will be key to our success.

About the Role: Don't see your dream job posted today? We're a rapidly growing team, and the perfect role for you may open up sooner than you think. We don't want to miss the chance to meet you just because of timing.This is an ongoing invitation to join our talent ecosystem. By applying here, you're not just sending your resume into the void — you're positioning yourself at the top of our list for future staffing needs.Only candidates based in Montreal will be considered for spontaneous applications.How It Works:Apply: Submit your resume and tell us what you're passionate about.Categorization: Our talent acquisition team reviews these applications monthly and tags you for relevant departments (Engineering, Marketing, Sales, etc.).The Connection: When a position that matches your profile opens, you'll be the first person we reach out to — often before the position is even publicly posted.Please Note: Since this is a general application, you may not hear back immediately. Rest assured that we see you, appreciate your interest, and will contact you as soon as the stars align.

Your Team Dynamics:The Dedicated Client Care Specialist serves as a crucial link between Genetec and a select group of significant clients. Your primary responsibility is to deliver exceptional technical support, whether through email, phone, or on-site, pertaining to all Genetec products including video surveillance, access control, and automatic license plate recognition.You will cultivate strong professional relationships with your client group, gaining in-depth knowledge of their work environments to provide swift and professional technical assistance. Mastery of Genetec products and troubleshooting techniques, alongside solid analytical, communication, and organizational skills, is essential.Your Day at a Glance:Resolve client technical issues directly via phone and emailAccurately log all issues in Genetec's CRM system, Clarizen, and the client's SharePoint siteEnsure all reported incidents are addressed in accordance with Genetec's service level agreementsConduct periodic management assessments via conference calls for each of the strategic accountsCarry out annual on-site or remote evaluations of strategic client systemsPerform regular diagnostic reviews of client systems and follow up with comprehensive diagnostic reportsEscalate client issues through appropriate channelsCollaborate with field engineers, solution architects, or project managers as part of a professional development planDraft technical documentation and articlesWhat Makes You an Excellent Candidate:Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experienceFluent in both French and English, with strong verbal and written communication skills (the role involves interaction with international colleagues and clients)Excellent communication abilities, both oral and writtenThorough knowledge of Genetec products with at least one year of experience in customer support for GenetecOutstanding analytical and troubleshooting skills for hardware and softwareAble to manage multiple tasks simultaneously, employing an iterative approach and adapting to shifting prioritiesYour Technical Expertise:Strong understanding of Windows 8 and 10 and Windows ServerExcellent knowledge of networking principles and IP protocols...

Role Overview Unity Technologies is looking for an IT Operations Specialist in Montreal, Canada. This position plays a key role in keeping our technology infrastructure running smoothly. As part of our IT team, you’ll help ensure every staff member has reliable access to the digital tools they need. Expect to troubleshoot user issues, learn our systems quickly, and provide responsive support to Unity colleagues. What You Will Do Provide technical support for both macOS and Windows computers. Follow SLA agreements and comply with company IT policies. Manage your own queue of support tickets using our ticketing system. Maintain and update the internal IT knowledge base and documentation. Deliver attentive customer service to employees across global locations. Opportunities for Growth This role may include chances to take initiative on IT projects, automate routine tasks, or deepen expertise in areas like network security. Your work will directly support team productivity and help Unity achieve its goals. The position offers room to develop technical skills and solve new challenges alongside a supportive team.

Mila is a research center based in Montreal, founded by Professor Yoshua Bengio at the Université de Montréal. The institute is recognized for advancing artificial intelligence, particularly in machine learning, deep learning, and reinforcement learning. Mila’s researchers have contributed to key areas such as language modeling, machine translation, object recognition, and generative models. Operating as a partnership between Université de Montréal and McGill University since 2017, with strong links to Polytechnique Montréal and HEC Montréal, Mila works to advance AI research and innovation for societal benefit. Role overview The Senior Developer - AI Application Development will join Mila’s AI Application Development (AAD) team. This group builds applications powered by generative AI and machine learning, collaborating with Studios, AMLRT, and other internal teams. The work involves transforming research and prototypes into platforms, products, and interactive demos. What you will do Define architecture and integrate large-scale AI models into applications Develop and enhance critical features for AI-driven platforms Deliver reliable, production-ready systems Contribute to technical decisions and maintain code quality Model and promote strong engineering practices Mentor junior developers Help structure a sustainable technical ecosystem, including LLM, RAG, agents, pipelines, observability, and performance Who thrives in this role This position fits someone interested in shaping technical direction, contributing to strategic projects, and working across backend development, applied AI, data, DevOps, and software products. Location Montreal, Quebec, Canada Learn more at https://mila.quebec/

Join info-ways as a Business Intelligence Product Support Specialist, where you will play a crucial role in ensuring the seamless operation of our BI products. You will be responsible for administering, supporting, and enhancing our business intelligence solutions. Collaborate with cross-functional teams to identify areas for improvement and provide excellent customer service to our users.