Technical Support Specialist at Genetec | Montreal, Quebec

Team Dynamics:As a Technical Support Specialist, you will be part of a vibrant team of talented professionals providing exceptional technical support to Genetec clients for Omnicast products (video). Your troubleshooting skills will be essential in addressing customer inquiries via phone, online portal, or chat. You will contribute to a collaborative environment, playing a crucial role in Genetec's commitment to delivering a positive experience for every client.With a comprehensive onboarding process, seasoned colleagues and your team leader will guide you to thrive in your new role.Your Daily Overview:Handle incoming calls, online requests, and chats related to software applications, networking, Windows operating systems, SQL Server databases, hardware, and other relevant technologies.Understand, analyze, and resolve clients' technical issues, which may vary in complexity.Build and utilize a virtual environment to train, test, replicate client environments, and reproduce issues.Accurately log all client issues and interactions in our customer relationship management system.Ensure all reported incidents are resolved in accordance with Genetec's service level agreement.Collaborate with team members and software delivery specialists.Escalate unresolved issues as necessary.What Makes You an Ideal Candidate:Fluency in both French and English, written and spoken, as the role involves interactions with international clients and colleagues.Good judgment and the ability to make decisions under pressure.Technical diploma (DEC), certification in computer science or electronics, or equivalent work experience.Strong analytical and problem-solving skills.Ability to thrive in a fast-paced environment while maintaining professionalism and confidence.Willingness to work rotating shifts until 8 PM and on holidays as needed.Your Technical Expertise:Knowledge of networking principles and a solid understanding of TCP/IP and UDP protocol layers.Experience with MS SQL databases (structures and queries).Familiarity with Microsoft Windows Server utilities and Windows Sysinternals.

Join Our Dynamic Team:Are you eager to kickstart your career in technical support but lack the necessary technical skills? The Genetec Support Academy is a career advancement program designed for individuals interested in becoming part of our Level 1 Technical Support team. Engage in our comprehensive training program that will easily guide you into a fulfilling and challenging role!Our technical support team collaborates with Genetec clients to troubleshoot and resolve product-related issues via phone, online chat, or email. Become part of our collaborative environment, where you can enjoy opportunities for professional growth and make a positive impact on our clients' daily experiences.Your Day at a Glance: Enhance your technical skills through an official training program covering topics such as Windows administration, networking, databases, virtualization, cloud computing, cybersecurity, and more. Participate in virtual meetings, trainings, and workshops led by experienced technical trainers. Work with cutting-edge and innovative technologies in the physical security sector. Earn certification on Genetec products to deepen your knowledge. Qualities of an Ideal Candidate: Excellent communication skills in both French and English; additional languages are a plus. Analytical mindset with the ability to work confidently and professionally in a dynamic environment. Passionate about technology, resourceful, and possessing an empathetic approach. Preferred Qualifications: Experience with ticketing systems. Prior experience in handling customer calls. Basic understanding of electronics and electricity. What We Offer: Attractive compensation package. Training cost reimbursement program. Subsidized meals at our amazing Bistro (Les Cordons Bleus). Work-life balance through a flexible schedule. Unlimited free coffee. Free parking for all employees. On-site fitness center. We recognize that diverse backgrounds and experiences greatly enhance our teams. Even if you don't meet every qualification, we encourage you to apply—your profile might surprise us!Thank you for your application; however, please note that only candidates selected for an interview will be contacted.

Your Team Dynamics:Security Center is the flagship product of Genetec and stands as one of the leading software solutions in the field of physical security. The system testing team plays a pivotal role in validating the product from a systemic perspective, emphasizing interactive client scenarios. This team assesses the robustness, end-to-end usability, and interoperability among key product components, including video surveillance, access control, license plate recognition, maps, dashboards, and more. This extensive coverage is tested across various platforms: on-premises and in the cloud via desktop, web, and mobile applications. The system testing team ensures that Security Center is thoroughly tested, considering the end-user experience before delivering the product to clients.As a Software Developer within our test automation team, you will collaborate with other software developers to design, develop, and deploy tools that distribute, configure, and test our software across multiple testing environments. Additionally, you will assist our manual testers in their daily automation tasks.Your Day at a Glance:Implement new features and maintain our automation tool for deploying test environments within our internal infrastructure (local and cloud).Develop and maintain test cases (end-to-end, integration, UI, etc.).Collaborate with system test team members to design and develop automated deployment configurations and test execution.Ensure validation and compliance of cloud environments.What Makes You an Excellent Candidate:Strong analytical skills, attention to detail, and excellent troubleshooting abilities.Familiarity with testing methodologies.Understanding of object-oriented programming principles.Knowledge of SQL and database management.Experience with Azure and/or other cloud services.Fluency in both French and English, spoken and written (this position requires interaction with our international collaborators and clients).Your Technical Expertise:C#MySQLReact (or similar frameworks)DockerCloud testingMicroservicesInfrastructure test automationA Plus If You Have:

Are you eager to make a significant impact on how hundreds of developers design, deploy, and operate software in cloud, on-premises, and hybrid environments? Join us in creating a unified platform that simplifies complexities and empowers product teams to focus on delivering value.We are on the lookout for a passionate Software Developer to join our Platform Engineering - Storage team, someone who is enthusiastic about cloud technologies, distributed architectures, and impactful tools.Your Team's Dynamics:Develop and support various cloud storage systems that manage substantial volumes of structured and unstructured data from various domains, including access control, video recognition, and license plate reading.Leverage the underlying infrastructure to ensure global governance, high availability, capacity management, and implement appropriate incident response protocols.Accelerate and simplify application development by providing tailored solutions and technologies to meet data storage needs.Your Day at a Glance:Design dynamic, flexible, and scalable services for our clients.Participate in deploying new instances of our software in the cloud and contribute to the development of tools for monitoring the health of our systems (DevOps).Develop software components, including their examples and associated automated tests.Engage in task estimation and design for various features.Provide feedback on upcoming features or user stories.Collaborate with our partners and software testers to resolve product bugs.Work in a stimulating environment using Agile and Kanban methodologies.Participate in on-call processes as needed, following the established schedule.What Makes You an Excellent Candidate:Bachelor's degree in Software Engineering, Computer Engineering, or Computer Science.A minimum of 3 years of experience in a software development role.A strong passion for cutting-edge technologies.Ability to learn quickly and understand complex problems.Strong teamwork and collaborative nature.Fluency in both French and English, written and spoken (this position requires interaction with our international collaborators and clients).

Join Our Dynamic Team:As a Software Tester within the Digital Information team, you will be instrumental in ensuring the quality and reliability of our internal systems and applications. You'll be involved in governance initiatives, assist testers across the organization by facilitating test automation, and collaborate cross-functionally with various teams.This is a fantastic opportunity for an individual with a solid foundation in test automation, eager to expand their impact across multiple teams and domains.Your Daily Responsibilities:Manual Testing: Evaluate new features for functionality, usability, and performance.Test Automation: Develop and maintain automated test cases using tools like Katalon, Selenium, or Cypress.Framework Contribution: Enhance our automation frameworks to accommodate new technologies and use cases.API Testing: Create and maintain automated tests for REST APIs using tools such as Postman or Swagger.Cross-team Support: Assist other teams in implementing and improving their testing strategies.Governance Participation: Contribute to quality governance initiatives and process improvement efforts.Bug Reporting: Identify, document, and track bugs using Azure DevOps.Documentation: Maintain clear documentation of test cases, results, and processes.Collaboration: Work closely with developers, analysts, and testers across the organization to ensure adherence to quality standards.What Makes You a Great Candidate:Fluency in both French and English, spoken and written (this role requires interaction with our international collaborators and clients).Bachelor’s degree in Computer Engineering, Software Engineering, or Computer Science.Over 4 years of experience in software testing (both manual and automated).Familiarity with automation tools such as Katalon, Selenium, or Cypress.Experience in programming with Java, Groovy, Python, or equivalent.Experience with API testing tools like Postman or Swagger.Understanding of CI/CD pipelines and tools like Azure DevOps.Strong analytical and problem-solving skills.Excellent communication and collaboration abilities.Preferred Qualifications:Knowledge of BI and analytics concepts (e.g., data validation, SQL, dashboards, Power BI, Tableau).

Join Our Dynamic Team:At Genetec, our dedicated team of Delivery and Support Specialists is committed to providing exceptional technical expertise and assistance across the organization. We collaboratively develop solutions for our clients’ systems facing a variety of challenges.Your Training Journey:Your onboarding will include virtual training sessions delivered by our training team, followed by one-on-one sessions with each team member to delve into our advanced troubleshooting techniques. To ensure your success, daily and weekly meetings will be scheduled with your direct supervisor.Your Day at a Glance:Identify and manage escalated cases that are technically complex, strategic, or of high visibility and duration.Utilize performance analysis and troubleshooting tools (Sysinternals, PerfMon, Wireshark, PowerShell, SSMS, etc.).Collaborate with the R&D team to resolve technical issues.Maintain open communication with our clients while conducting root cause analysis.Assist other teams within the organization by sharing knowledge and providing technical guidance.Contribute to the creation of technical documentation and articles for the knowledge base.Participate in the Proactive team rotation to monitor and respond to alerts in Genetec's SaaS environment, ensuring rapid issue resolution.Be part of the on-call rotation for urgent client requests requiring 24/7 support.What Makes You an Ideal Candidate:Driven by challenges and complex questions.Strong analytical and troubleshooting skills.Able to multitask while effectively prioritizing responsibilities.Exhibits a strong sense of urgency and a desire to learn.Team-oriented with the ability to work independently.Proficient with software in a dynamic environment.Fluent in both French and English, spoken and written (this role requires interaction with our international partners and clients).Additional Assets:Knowledge of C# or a similar language.PowerShell scripting experience.Debugging skills with Visual Studio.Understanding of Kubernetes.Proficiency in Spanish.What We Offer:Attractive compensation package.Training reimbursement program.Subsidized meals at our fantastic Bistro (Les Cordons Bleus).Work-life balance initiatives.

Team Overview Genetec Inc. is seeking a Product Owner - Access Control to join the Montreal team behind Security Center, a unified physical security platform available as SaaS, in the cloud, or in hybrid deployments. This platform brings together access control, video management, investigation, intrusion monitoring, automation, and advanced security features. In this role, the Product Owner will shape product specifications and set priorities for new features, ensuring business needs are met. The position involves close collaboration with product management and all levels of the research and development team. What You Will Do Bridge communication between product management and research and development teams. Translate business needs into clear product requirements and specifications for developers. Partner with the User Experience (UX) team to design solutions that address market demands. Support R&D throughout development and testing cycles. Manage and prioritize the R&D backlog, focusing teams on the most important features. Provide technical support to product management. Qualifications Bachelor's degree in Computer Science, Software Engineering, or equivalent experience. Strong organizational skills and the ability to prioritize tasks. Background in software development or product management. Excellent analytical and problem-solving skills. Skilled in managing priorities and handling multiple projects within deadlines and constraints. Strong interpersonal skills with the ability to engage across different levels of the organization. Fluency in French and English, both spoken and written (required for working with international collaborators and clients). Preferred Experience in the physical security sector. Familiarity with SaaS solutions. Benefits Attractive compensation package. Training reimbursement program. Flexible work schedule to support work-life balance. Subsidized meals at Les Cordons Bleus Bistro. Free coffee, tea, and fruit available on site.

Your Day at a Glance:As a Technical Response Specialist at Genetec Inc., you will work closely with proposal managers, content teams, and subject matter experts (SMEs) to craft clear and precise responses to technical inquiries from both internal and external stakeholders. Your focus will be on security, privacy, and regulatory compliance. You will play a crucial role in ensuring that all technical information provided in proposals, questionnaires, and other communications is consistent, well-documented, and adheres to company standards. Your core responsibilities will include:Responding to security questionnaires submitted to the bid team, ensuring that responses are accurate, consistent, and meet the company’s security and compliance standards.Keeping your knowledge up-to-date on Genetec’s products, platform features, and internal security and compliance policies, while staying informed about developments in cybersecurity, privacy regulations, and industry best practices.Collaborating with the content team to identify, collect, and proactively develop reusable security and compliance content to enhance the proposal content library.Assisting proposal managers in completing the security sections of bids and responses, ensuring submissions are timely and of high quality.Building and maintaining strong working relationships with SMEs across various departments to gather technical insights and validate responses.Working closely with the content management team to ensure security-related content is accurate, current, easily accessible, and clearly articulated.Participating in client calls or meetings as necessary to clarify security-related questions and provide technical context to support the bidding or proposal process.

Your Team Dynamics:The Dedicated Client Care Specialist serves as a crucial link between Genetec and a select group of significant clients. Your primary responsibility is to deliver exceptional technical support, whether through email, phone, or on-site, pertaining to all Genetec products including video surveillance, access control, and automatic license plate recognition.You will cultivate strong professional relationships with your client group, gaining in-depth knowledge of their work environments to provide swift and professional technical assistance. Mastery of Genetec products and troubleshooting techniques, alongside solid analytical, communication, and organizational skills, is essential.Your Day at a Glance:Resolve client technical issues directly via phone and emailAccurately log all issues in Genetec's CRM system, Clarizen, and the client's SharePoint siteEnsure all reported incidents are addressed in accordance with Genetec's service level agreementsConduct periodic management assessments via conference calls for each of the strategic accountsCarry out annual on-site or remote evaluations of strategic client systemsPerform regular diagnostic reviews of client systems and follow up with comprehensive diagnostic reportsEscalate client issues through appropriate channelsCollaborate with field engineers, solution architects, or project managers as part of a professional development planDraft technical documentation and articlesWhat Makes You an Excellent Candidate:Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experienceFluent in both French and English, with strong verbal and written communication skills (the role involves interaction with international colleagues and clients)Excellent communication abilities, both oral and writtenThorough knowledge of Genetec products with at least one year of experience in customer support for GenetecOutstanding analytical and troubleshooting skills for hardware and softwareAble to manage multiple tasks simultaneously, employing an iterative approach and adapting to shifting prioritiesYour Technical Expertise:Strong understanding of Windows 8 and 10 and Windows ServerExcellent knowledge of networking principles and IP protocols...

Genetec Inc. recherche un(e) cuisinier(ère) passionné(e) pour rejoindre son équipe à Montréal. Ce poste s'adresse à une personne motivée, engagée et prête à soutenir le service alimentaire sous la supervision du chef exécutif, tout en respectant les valeurs et politiques de l'entreprise. Ce que vous ferez Le poste est à temps plein, du lundi au vendredi, de 5h00 à 13h00. Les principales tâches incluent : Préparer et mettre en place les plats chaque jour Nettoyer et entretenir les équipements de cuisine Participer au service des repas pour les employés Assurer le nettoyage de la zone de préparation en fin de journée Respecter les méthodes de travail et utiliser les produits selon les normes de sécurité, de qualité, d’hygiène et de salubrité Effectuer d'autres tâches connexes à la demande de la direction Profil recherché 1 à 3 ans d’expérience dans le secteur alimentaire Bonne connaissance des normes d’hygiène et de salubrité Orientation service client, souci du détail et bonnes aptitudes en communication Autonomie et sens des responsabilités Capacité à travailler sous pression, dynamisme et bon jugement Atouts Certificat ou diplôme en cuisine (secondaire ou collégial) Attestation de manipulateur d’aliments du MAPAQ Ce que nous offrons Rémunération compétitive Programme de remboursement des frais de formation Repas subventionnés au Bistro Les Cordons Bleus Café gratuit en tout temps Stationnement gratuit pour tous les employés Accès à un centre d’entraînement sur place Genetec valorise la diversité des parcours et des expériences. Même si le profil ne correspond pas exactement à chaque critère, toute candidature sera considérée avec attention. Merci pour l'intérêt porté à ce poste. Seules les personnes sélectionnées pour un entretien seront contactées. Les agences de recrutement ne sont pas autorisées à soumettre des candidatures via ce site ou directement aux gestionnaires.

Job Overview:We are seeking a skilled Software Developer to join our Platform Engineering team focused on Genetec Login, responsible for maintaining and operating the Single Sign-On (SSO) system used across all Genetec products and clients.Our platform handles over 75 million requests monthly, and we can deploy changes to production in as little as 15 minutes thanks to our Continuous Integration (CI) and Continuous Deployment (CD) practices. We leverage the latest programming languages and development tools. This position provides significant visibility within the company and presents a fantastic opportunity to engage in a service central to Genetec's cloud strategy.Your Day at a Glance:Develop and support core connection services for Genetec.Manage the underlying infrastructure, ensuring overall governance, high availability, capacity management, and appropriate incident response protocols.Enhance and streamline development for application teams by providing tailored solutions and technologies for their connection needs.Be a key team member in defining, developing, deploying, and maintaining features and the entire Genetec Login product.Explore emerging technologies and innovate by developing cutting-edge distributed microservices architecture on the cloud.Support and maintain our fully automated testing suite to ensure product quality.Serve as a technical reference within the team to guide and mentor fellow members.Ensure the team and its products uphold high security standards.Participate in on-call processes as needed to ensure appropriate response to alerts and incidents.What Makes You an Excellent Candidate:At least 5 years of experience in a cloud software development role.Bachelor's degree in Software Engineering, Computer Engineering, or Computer Science.A passion for cutting-edge technologies, teamwork, and DevOps.Ability to learn quickly and grasp complex problems.Strong collaborative skills and a team-oriented mindset.Fluency in both French and English, spoken and written (this role involves interaction with internal and external clients).Your Technical Expertise:Solid experience with C# and the .NET platform.Familiarity with cloud technologies such as Microsoft Azure.Experience in distributed systems and microservices architecture.

Join our team at Lightspeed! We are seeking a passionate Bilingual Support Specialist (French) to deliver exceptional technical support to our merchants utilizing our Point of Sale platform. In this vital role, you will employ your technical expertise and problem-solving abilities to diagnose issues, uncover root causes, and guide our customers toward effective solutions. As a frontline Support Specialist, you will build foundational knowledge across Lightspeed’s products and enhance your judgment to tackle increasingly complex scenarios.Key Responsibilities:Deliver technical support through various channels including Chat, Phone, and Email while assisting merchants with product usage and troubleshooting.Diagnose underlying issues by evaluating system behavior and applying logical reasoning to solve intricate hardware and software dependencies.Understand and interpret customer workflows to assess how product configurations affect system performance.Utilize your technical knowledge of POS systems, back-office functionalities, and third-party integrations to assist customers in navigating technical challenges.Demonstrate sound judgment in high-pressure situations, efficiently determining troubleshooting paths that balance technical documentation with customer needs.Document all troubleshooting steps and outcomes to ensure accurate case tracking and continuity across teams.Follow escalation procedures for complex technical issues requiring deeper investigation.Stay informed on product features and operational processes through ongoing training and learning.Exhibit excellent customer service by utilizing soft skills and empathetic communication during interactions.Additional Contributions:Identify recurring issues and gaps in documentation to improve the support experience.Collaborate with internal teams to ensure customer issues are thoroughly understood and resolved.Engage in ongoing learning initiatives to expand product knowledge and service capabilities.

Join Our Dynamic Team:Genetec, established in 1997 and located in Ville Saint-Laurent, proudly operates its Corporate Bistro, Les Cordons Bleus, since 2012. We are currently seeking a dedicated individual to join our dishwashing support team, assisting with food preparation alongside our skilled cooks.Your Daily Responsibilities: Work schedule is Monday to Friday from 7:00 AM to 3:00 PM (meals provided). Perform essential dishwashing duties during peak service periods. Maintain cleanliness in food preparation and dining areas. Collaborate effectively with cooks to assist in meal preparation. Your Profile: Strong work ethic and a positive, team-oriented attitude. Ability to multitask efficiently. Excellent customer service skills. Good physical mobility. A MAPAQ certification is a plus. What We Offer: Attractive compensation package. Training expense reimbursement program. Subsidized meals at our exceptional Bistro. Work-life balance with a flexible schedule. Unlimited free coffee. Free parking for all employees. On-site fitness center. If you’re excited about this opportunity but unsure if you meet all the qualifications, we encourage you to apply! We appreciate your enthusiasm!Note: Thank you for your application; however, only qualified candidates will be contacted. Recruitment agencies are not permitted to submit resumes through this site or directly to management.

Position Summary:The Technical Events Team Lead holds a pivotal leadership role within the Technical Events Engineering team. This individual plays a crucial part in driving overall success, enhancing operational efficiency, and fostering continuous improvement in team processes and performance. Leveraging extensive technical knowledge, experience with trade shows, client interaction skills, and leadership capabilities, the Team Lead ensures the successful execution of trade shows, events, and experience centers. They guide the TEE team members in their tasks, ensuring timely completion. A key aspect of this role is to provide team members with the necessary tools and support for career growth and development. Additionally, the Team Lead coordinates activities with other marketing, product, technology alliance, and engineering teams to ensure the team is well-equipped to achieve its objectives. The Technical Events Team Lead reports directly to the Senior Director of Global Technical Events Engineering.Your Day at a Glance:As a team lead, you will collaborate with TEE team members to optimize expertise efficiency and improve task performance.You will act as the TEE representative during Level 1 trade show launches and organize demonstration calls with stakeholders to ensure service delivery meets expectations.You will take on the role of de facto technical lead during all trade shows and on-site events.You will provide guidance and motivate your team members.You will plan and facilitate regular team and individual meetings to discuss projects and priorities, enhancing coordination within the team.You will lead collaboration efforts with Genetec's field commercial organization to ensure they can fully leverage and present Genetec solutions through various channels (trade shows, conferences, individual sales demonstrations, experience center visits).You will work closely with our technology partners to integrate and showcase their technologies in conjunction with Genetec, presenting comprehensive solutions.You will identify and organize workshops and training sessions to enhance team capabilities.

Join Our Dynamic Team:Become an integral part of our vibrant Credit & Collections team, where we go beyond traditional tasks and collaborate to achieve our daily goals.You will receive the guidance and support necessary for success, adapting at your own pace to grow within the department.Your Daily Responsibilities: Promptly process credit requests Document collection efforts accurately Generate monthly statements Collaborate with the credit bureau to establish credit limits Engage with our customer service and sales teams Record and apply payments to invoices What We’re Looking For: Strong problem-solving skills Ability to work under pressure, manage priorities, and meet deadlines Attention to detail Flexibility to adapt to changes Fluency in both French and English, oral and written (required for interaction with international colleagues and clients) Preferred Qualifications: 3 to 5 years of experience in credit and collections Proficiency in Excel What We Offer: Attractive compensation package Training cost reimbursement program Subsidized meals at our amazing Bistro (Les Cordons Bleus) Work-life balance with flexible scheduling Unlimited free coffee Free parking for all employees On-site fitness center Not sure if you meet all the criteria? We encourage you to apply anyway—your enthusiasm matters!Thank you for your application. Please note that only qualified candidates will be contacted. Recruitment agencies are not permitted to submit resumes through this site or directly to managers.

Framestore is a multi-Oscar-winning creative studio renowned for its exceptional work in Film and Episodic content. Collaborating with some of the most esteemed storytellers in the industry, we engage with directors and producers throughout the filmmaking process to design, plan, and produce stunning visuals. Our mission is to discover innovative creative solutions that align with our clients' visions and set new benchmarks for visual effects in cinema.At Framestore, we merge talent and cutting-edge technology to breathe life into every project we undertake. Fueled by creativity and a vision for the future, we strive daily to redefine what is possible.About the RoleThe Systems team plays a pivotal role in designing, implementing, maintaining, and troubleshooting our technology infrastructure. This encompasses a wide range of technologies including storage solutions, networking, workstations, cloud services, virtualization, and rendering. We prioritize the growth of our team members through training and mentorship. If you are eager to work with a local team that has a substantial global impact, and you are looking for opportunities to learn and develop your skills while supporting the creation of award-winning visual effects, then Framestore is the place for you!This position primarily requires on-site work (4-5 days a week).Key Responsibilities:The IT Support Analyst is an integral part of the Systems Support team, serving as the first line of response for incidents and requests across all Framestore North American divisions.Provide first-line support for all incidents and requests via JIRA Service Desk.Support workstation configuration, including both hardware and software.Monitor a variety of physical and logical systems.Diagnose and replace hardware components as needed.Manage assets and loan equipment, including relocation and provisioning.Engage with artists on a daily basis to provide support.Produce and update documentation using Confluence.Participate in an on-call rotation to provide support during off-hours.

Genetec Inc. is seeking a Delivery & Operations Specialist in Montreal to support Security Center SaaS, a unified security platform that integrates access control, video management, forensic search, intrusion monitoring, and automation. Built on Microsoft Azure, this solution removes the need for on-premise servers and storage, helping customers reduce hardware costs and installation times. Role overview This position works closely with support, DevOps, and cloud operations teams to build processes and tools that improve product support and delivery. The role also collaborates with sales and certified system integrators to ensure smooth deployments for both current customers and those evaluating the platform. What you will do Maintain system availability according to service level agreements. Develop and update monitoring, metric collection, and deployment tools. Support performance optimization and capacity planning efforts. Track trends and recurring incidents through feedback and reporting. Analyze and resolve customer incidents and service requests. Provide Business Intelligence data to product management and sales. Assist tier one technical support and manage escalated, complex, or strategic customer cases. Requirements Bachelor's degree in Computer Science or Computer Engineering, or equivalent experience. Ability to work independently, show initiative, and adapt to new challenges. Strong organizational skills, deductive reasoning, and attention to detail. Solid analytical and troubleshooting abilities. Comfortable multitasking, working iteratively, and shifting priorities as needed. Excellent written and verbal communication skills. Collaborative approach and commitment to team goals. Interest in process improvement and a focus on customer satisfaction.

As an award-winning creative studio with multiple Oscars to our name, Framestore has collaborated with some of the most distinguished storytellers in modern cinema. We partner with directors and producers throughout the filmmaking process to design, plan, and create stunning visual narratives, always striving to deliver innovative solutions that elevate their vision and redefine the standards of visual effects in film.About the RoleWe are seeking a skilled Technical Animator to join our dedicated Animation Department in Montreal. In this role, you will establish the technical framework that empowers animators to work more efficiently, intelligently, and creatively. Responsibilities include developing and enhancing tools for the Animation team, troubleshooting Maya-based shot fixes, providing technical support, and implementing visual effects enhancements. The ideal candidate will have a robust technical background combined with a strong grasp of animation principles, and demonstrate effective communication skills. A proactive attitude, a passion for problem-solving, and the ability to connect creative vision with technical execution are essential for success in this position.Responsibilities:Collaborate closely with leads from various departments, including Rigging and FX, to enhance communication within the Animation department.Work alongside Pipeline Developers to test and release new or modified software systems, providing guidance on error resolution and technical troubleshooting.Animate primary and secondary characters and elements.Provide first-line support to Animation Artists, assisting with asset and shot troubleshooting and general problem-solving.Establish workflow templates and document methods for team reference.Manage and specify Technical Animation assignments.Adhere to schedules and meet show deadlines.Ensure all department tools are accessible and properly configured for each project.Collaborate with the training team to address the learning and development needs of the Animation Team and assist with related events as necessary.

About ValPayValPay is a premier payments platform within the Valsoft ecosystem, providing integrated payment solutions across a wide array of vertical SaaS businesses. Our goal is to streamline and enhance how businesses handle payments by integrating seamless, secure, and scalable payment functionalities directly into their software workflows.As we continue our growth trajectory, we are seeking a proactive Technical Lead who will spearhead technical excellence, mentor our engineering team, and contribute to the development of robust, high-performing systems that support our expanding payments infrastructure.About the RoleIn the role of Technical Lead at ValPay, you will be pivotal in defining the architecture, scalability, and reliability of our payment solutions. Serving as both a technical authority and team leader, you will work closely with product, engineering, and business stakeholders to deliver impactful solutions.This position is a player-coach role, allowing you to directly contribute to the codebase while also nurturing and mentoring a team of engineers.Your ResponsibilitiesTechnical LeadershipDirect the technical vision and architecture of core payment systems.Lead the design and implementation of scalable, secure, and high-availability systems.Ensure adherence to best practices in code quality, testing, and system performance.Drive technical decision-making and analyze trade-offs.Team Leadership & MentorshipGuide and develop a team of engineers through coaching and constructive feedback.Conduct code reviews and uphold engineering standards.Assist in hiring and onboarding top engineering talent.Cultivate a high-performance, collaborative engineering environment.Delivery & ExecutionCollaborate with Product teams to translate business needs into technical solutions.Oversee the end-to-end delivery of key initiatives and projects.Ensure timely and high-quality execution within the team.Identify and eliminate technical blockers.Platform & InnovationContinuously enhance system scalability, reliability, and security.Contribute to innovations in payments, including integrations, APIs, and compliance standards.Stay abreast of industry trends and emerging technologies.

About UsAt Andy Transport, we excel in delivering outstanding services in transportation, logistics, warehousing, and fleet management. Our extensive expertise spans Europe and North America, enabling us to convert our clients’ operational challenges into profitable solutions. Since our inception in 2001, we have experienced remarkable growth and continue to expand at a rapid pace.As one of the largest women-owned transportation firms in North America, our success is driven by our commitment to innovation and our ability to provide a streamlined and effective customer experience.About the RoleWe are seeking a dedicated Accounting Technician to join our finance team. The ideal candidate will actively engage in daily accounting operations and support the integrity of the accounting cycle within a dynamic and evolving environment, collaborating closely with the Financial Controller and the accounting team.This role provides a valuable opportunity to gain insights into various aspects of financial operations and to assist in the continuous enhancement of our accounting processes.Key ResponsibilitiesProcess accounts payable, including invoice validation, entry, payment preparation, and follow-up.Manage accounts receivable, encompassing billing, recording collections, and monitoring outstanding balances.Conduct bank reconciliations and investigate discrepancies.Assist with payroll processing and necessary payroll adjustments.Maintain accurate accounting records within the accounting system.Perform various general ledger account reconciliations.Support month-end activities, including reconciliations, analyses, and documentation.Prepare government filings (GST/QST, payroll remittances, etc.).Collaborate with the accounting team to ensure the accuracy and integrity of financial information.Contribute to the enhancement of administrative and accounting processes.Perform other duties related to daily accounting operations.