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Technical Support Lead

On-site Full-time

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Experience Level

Manager

Qualifications

Responsibilities: Lead and empower a high-performing team of support professionals, managing both technical and non-technical inquiries. Develop scalable support processes that enhance efficiency and minimize manual efforts, implementing automation for repetitive tasks through scripting. Monitor and enhance service level agreements (SLAs), response times, and customer satisfaction metrics by employing data-driven strategies. Collaborate closely with engineering and product teams to identify recurring issues, implement preventive measures, and improve product stability. Mentor and upskill your team through comprehensive coaching, process reviews, and hands-on problem-solving sessions. Continuously seek ways to optimize operational efficiency through the use of automation, analytics, and innovative solutions.

About the job

At Emergent Labs Inc., we are pioneering the future of software development with our autonomous coding agents. Our innovative technology transforms plain-language intent into fully functional production applications, eliminating the need for traditional coding methods. Our systems are already deployed at a global scale, enabling the creation of millions of real-world applications.

Since our public launch, we've achieved remarkable milestones, including reaching $100M ARR in just 8 months and empowering over 6 million users across more than 190 countries to build over 6.5 million applications. With substantial backing of over $100M from esteemed investors such as Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator, we are well-positioned for the future.

Our team consists of accomplished founders, Olympiad medalists, and alumni from top institutions like IIT and IIM, along with experienced professionals from renowned companies such as Google, Amazon, and Dropbox. We are committed to tackling the complexities of AI-driven software creation, focusing on key aspects like correctness, reliability, security, and scalability in real production systems.

We are looking for passionate builders who crave ownership, speed, and the chance to make a significant impact on a global scale.

About Emergent Labs Inc.

Emergent Labs Inc. is at the forefront of redefining software development through advanced AI technologies. Our mission is to empower users worldwide with tools that simplify and automate the coding process, making technology accessible to everyone. We are a rapidly growing startup with a dynamic work environment that fosters innovation and collaboration.

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