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Technical Support Engineer

EburyMexico City
Hybrid Full-time

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Experience Level

Experience

Qualifications

Key Responsibilities:Diagnose and resolve application, service, and infrastructure issues reported by end-users utilizing systems developed by our engineering teams. Document and verify issues and bugs for precise tracking and escalation. Oversee incident management, ensuring clear communication with stakeholders and coordination with development teams. Work alongside Software Engineering teams to design support workflows and monitoring strategies for new products and projects. Collaborate with trusted vendors to address service events effectively. Engage with software development engineers to refine processes and perform code reviews.

About the job

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week.

Role overview

The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly.

Work environment

The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment.

Location details

  • Based in Mexico City
  • Hybrid schedule: 4 days onsite, 1 day remote

About Ebury

Ebury is a pioneering financial services firm that assists businesses in navigating and capitalizing on global opportunities. We are committed to fostering a culture that prioritizes personal responsibility, excellence, and continuous growth, creating an environment where diverse talents can thrive.

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