About the job
About Dialpad
Dialpad is at the forefront of transforming customer communications through our cutting-edge AI-powered platform. With over 50,000 companies, including industry leaders like Netflix, RE/MAX, Uber, Randstad, and Tractor Supply, relying on us, we are dedicated to enhancing customer interactions with real-time, AI-driven insights. Discover more at dialpad.com.
The Dialpad Experience
As a part of Dialpad, you will be joining a dynamic team that champions our mission of empowering customers and their teams for unparalleled success. We believe every conversation is crucial, and our platform elevates each interaction through real-time insights and automation.
We are committed to constant evolution, encouraging every team member to harness industry-leading AI to enhance both our platform and personal growth. We are looking for individuals who not only meet our high standards but exceed them. Our ambitious goals require a team that operates at peak performance, and we value traits such as: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Technical Support Engineer at Dialpad, you will be pivotal in maintaining our cloud-based communications platform and ensuring a seamless customer experience. Collaborating closely with Engineering, Product, and Sales, you will take ownership of complex technical issues and drive them to resolution. This role is perfect for someone who thrives in a fast-paced environment, excels in problem-solving, and is passionate about delivering outstanding customer service.

