About the job
Join Mapbox, the premier real-time location platform empowering the next generation of location-aware businesses. Our innovative tools enable organizations to navigate people, packages, and vehicles with unparalleled flexibility and security. With over 4 million registered developers, Mapbox stands out for its commitment to privacy compliance and user satisfaction. Organizations leverage our applications, data, SDKs, and APIs to create tailored and engaging experiences for their customers.
About Us
As a global leader in location technology, Mapbox offers high-definition maps and navigation solutions that drive the evolution of connected vehicles. Focused on the automotive sector, we collaborate with leading global OEMs and Tier 1 suppliers to deliver immersive, data-driven cockpit experiences. As we expand our presence in China, we seek dedicated engineers to support our growing automotive partnerships.
Your Role
Break down complex customer inquiries, explore the Mapbox stack for solutions, and provide clear, friendly responses.
Collaborate with engineering and documentation teams to keep our product documentation and code examples updated and precise.
Team up with the Mapbox support team to ensure we consistently deliver exceptional support to our clients.
Collect user feedback and translate it into actionable insights for Mapbox product engineers.
Monitor public GitHub repositories to track open issues and assist users and contributors as needed.
Key Qualifications
Fluency in Mandarin and English: Outstanding written and verbal communication skills in both languages.
Experience in the Automotive Sector: Proven experience supporting car OEMs or Tier 1 suppliers, with a solid understanding of in-car navigation and connectivity challenges.
Android Development Skills: Hands-on experience with the Android SDK (Kotlin or Java), capable of debugging and providing code-level guidance to customers.
Strong background in Support Engineering or Software Engineering with a customer-first mindset.
Familiarity with tools such as GitHub and related software development practices.

