About the job
About Glean:
Established in 2019, Glean is a pioneering AI-driven knowledge management platform that empowers organizations to swiftly discover, organize, and share information across their teams. By seamlessly integrating with tools like Google Drive, Slack, and Microsoft Teams, Glean enhances productivity and collaboration by ensuring employees have access to the right knowledge at the right moment. Our advanced AI technology streamlines knowledge discovery, enabling teams to effectively utilize their collective intelligence.
Glean was created by Founder & CEO Arvind Jain, who recognized the challenges employees experience in locating and comprehending information at work. By addressing the fragmentation of knowledge and the proliferation of SaaS tools, he aimed to develop an innovative solution—an AI-powered enterprise search platform that allows users to intuitively access the information they require. Glean has since evolved into the leading Work AI platform, offering enterprise-grade search, an AI assistant, and robust application- and agent-building capabilities to fundamentally transform workplace productivity.
We are on the lookout for a skilled Technical Support Engineer to join our rapidly growing, venture-backed startup. At Glean, we are dedicated to building a modern knowledge assistant that personalizes information access for every employee, ensuring that all organizational data is accessible, contextual, and up-to-date. Our team embodies a culture of hard work and fun, characterized by professionalism, creativity, passion, and a strong customer-centric approach.
As a key technical resource for our customers, you will facilitate technical expansion and provide both proactive and reactive support to our expanding customer base. By delivering the highest level of service, you will contribute to creating the best customer experience in the industry.

