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Technical Support Engineer at Sweet Security | Remote-US

Sweet SecurityRemote-US
Remote Full-time

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Experience Level

Entry Level

Qualifications

Serve as the primary point of contact for customers, delivering timely and effective technical support. Diagnose, troubleshoot, and resolve technical issues in cloud, containerized, and network environments. Work closely with engineering and product teams to replicate, investigate, and escalate complex issues. Guide customers through setup, configuration, and best practices for leveraging Sweet Security’s platform. Document technical issues, solutions, and processes to enhance internal knowledge and customer experience. Identify recurring problems and contribute to proactive solutions and product enhancements. Maintain a high level of customer satisfaction through clear communication and problem ownership.

About the job

About Sweet Security

Sweet Security is a cloud security startup focused on innovation and teamwork. The company delivers Cloud Runtime CNAPP and AI Security solutions that help organizations detect and stop runtime threats in real time. With $120M in funding from investors such as Evolution, Glilot, Greylock, Zscaler, Key1 Capital, and CyberArk, Sweet Security is building the next generation of runtime cloud protection. The team values engineering expertise and a collaborative culture where everyone contributes to shared success.

Role Overview: Technical Support Engineer

This remote, US-based position calls for a skilled Support Engineer to build and lead Sweet Security’s technical support function. The role is hands-on and foundational: design support processes, select tools, and set best practices from the ground up. The position is individual contributor level and combines technical troubleshooting with a strong focus on customer experience.

What You Will Do

  • Act as the primary technical contact for customer issues
  • Resolve complex technical problems related to cloud security deployments
  • Work closely with engineering, product, and customer success teams
  • Shape support processes, tools, and standards for the company
  • Help customers get the most value from Sweet Security’s solutions

Who Will Thrive

  • Enjoys working with cloud technologies and solving technical challenges
  • Comfortable taking ownership in a collaborative, growth-focused setting
  • Wants to influence how support is delivered at an early-stage company
  • Brings a customer-first mindset and strong technical skills

Location

Remote within the United States.

About Sweet Security

Sweet Security is an innovative cloud security startup dedicated to transforming how organizations protect their cloud environments. With strong financial backing and a commitment to excellence, Sweet Security is positioned for rapid growth and success in the cybersecurity landscape.

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