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Technical Support Engineer at Adyen | Bengaluru

AdyenBengaluru
On-site Full-time

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Experience Level

Experience

Qualifications

To excel in this position, you should have: A strong background in technology support and operations with 4-8 years of experience. Exceptional communication skills in English, both written and verbal. A customer-centric mindset that prioritizes a seamless merchant support experience. Innovative thinking and strong problem-solving skills.

About the job

 

Welcome to Adyen!

Adyen is a leading financial technology platform that provides a comprehensive solution for payments, data, and financial products, serving renowned clients such as Meta, Uber, H&M, and Microsoft. Our mission is to empower businesses to achieve their ambitions through innovative financial solutions.

We foster a dynamic environment where our team members can thrive, supported by a culture that promotes personal and professional development. Our motivated team tackles complex technical challenges collaboratively, delivering ethical and innovative solutions that accelerate business growth.

Your Role as a Technical Support Engineer

As a Technical Support Engineer, you will be the first point of contact for our global merchants. Your responsibilities will include collaborating with various teams within Adyen (both technical and commercial) to ensure seamless payment processing for our merchants, directly impacting their business growth and success.

Our team is highly focused on merchant support, driven, and celebrates shared victories. You will be part of a diverse international support team, working around the clock to provide assistance using a follow-the-sun model. The extensive technical expertise of our team is invaluable to both our merchants and internal stakeholders.

Key Responsibilities

  • Serve as a primary source of knowledge on the Adyen platform, APIs, web technologies, and industry integration best practices.
  • Support merchants throughout their lifecycle by providing direct technical assistance.
  • Act as an advocate for internal products, tracking processes and relaying merchant feedback and issues for continuous improvement.
  • Guide merchants on optimal implementation practices while addressing their specific concerns.

Who You Are

  • You possess 4-8 years of professional experience in technology support and operations.
  • You understand that every interaction with a merchant is an opportunity for exceptional customer service and strive to deliver a consistent support experience across all regions. Strong written and verbal communication skills in English are essential.
  • You are innovative and possess excellent problem-solving abilities.

About Adyen

Adyen is a premier financial technology platform that empowers businesses with a unified solution for payments, data, and financial products. We cater to high-profile clients such as Meta, Uber, H&M, and Microsoft, driving their growth through our innovative solutions. At Adyen, we are committed to fostering an environment where our team can flourish and take ownership of their careers while delivering exceptional results.

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