Technical Support Analyst

Join Nium as a Senior Technical Support Engineer, where you will play a pivotal role in ensuring customer satisfaction through exceptional technical support. You will be responsible for diagnosing and resolving complex technical issues, providing expert guidance, and collaborating with cross-functional teams to enhance product offerings.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services provider, headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With more than four decades of pioneering financial innovation, we have established ourselves as a trusted authority in cutting-edge technology and unwavering client commitment.Our affiliates deliver comprehensive electronic brokerage services around the clock on a range of financial instruments, including stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to individual investors and institutions alike, including financial advisors, hedge funds, and introducing brokers. With our advanced technology, competitive pricing, and extensive global market access, we empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers invites you to join our vibrant, multi-national team and contribute to a company that is redefining financial opportunities through exceptional technology.As a Platform Engineer - Support, you will play a critical role in providing first-level support for all information technology-related issues concerning the Microsoft Windows platform within Interactive Brokers (IB). You will assist business and development end-users via phone, email, and through a centralized ticketing system to promptly resolve or escalate any IT challenges. This role demands a solid technical foundation paired with exceptional communication skills. Key competencies include an intermediate understanding of Windows and networking technologies, along with a strong desire to enhance your skill set. You should possess patience for users who may not be as technically inclined and the ability to thrive in a fast-paced business environment characterized by a sense of urgency. Dependability and a proactive approach in assisting end-users while diligently following technical issues through to resolution are essential for success in this role.

Position: Technical Support SpecialistLocation: Mumbai, IndiaAbout LRN:LRN is the leading global provider of ethics and compliance software as a service (SaaS), empowering over 30 million individuals annually to navigate intricate regulatory landscapes and foster ethical cultures within organizations. With a diverse clientele of over 3,000 across North America, Europe, the Middle East, Asia-Pacific, and Latin America—including some of the most esteemed brands worldwide—LRN is recognized for its commitment to minimizing organizational risk and enhancing principled performance.Honored as one of Inc. Magazine’s 5000 Fastest-Growing Companies, LRN is transforming how organizations translate values into actionable practices. Our innovative platform features user-friendly design, mobile capabilities, comprehensive analytics, and industry benchmarking, enabling organizations to confidently create, manage, deliver, and audit their ethics and compliance programs. Through a unique combination of technology, education, and expert guidance, LRN helps enterprises translate their values into tangible behaviors and leadership strategies that yield enduring competitive advantages.About the Role:As a member of LRN’s Production Support team, the Technical Support Specialist serves as the primary support contact for our proprietary applications, collaborating with program administrators, stakeholders, and internal teams. Key responsibilities include troubleshooting reported defects and addressing 'How To' inquiries related to LRN’s applications.Key Responsibilities: Participate in training according to the outlined plan Resolve defects reported by clients through collaboration with Technology and Product teams Ensure adherence to established SLAs for ticket resolution Manage complex cases and drive issue resolution Provide constructive feedback to product development teams for feature improvements Collaborate with cross-functional teams including Technology, Product, and CloudOps to resolve client-reported issues Conduct ticket analysis to identify trends for leadership Replicate production bugs reported by clients in a controlled environment Qualifications: Strong analytical and troubleshooting skills for technical issues Solid understanding of SaaS product principles Ability to analyze and extract HAR logs and assess network activities Proficient in escalation and problem management techniques Knowledge of HTML and basic SQL commands Experience with Learning Management Systems is a plus Demonstrated capability in root cause analysis and resolution Familiarity with relevant software and tools in the domain

About LRN Corporation LRN Corporation is a global SaaS provider focused on ethics and compliance. Each year, more than 30 million people use LRN's solutions to navigate complex regulatory requirements and build ethical workplace cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America, including many well-known brands, LRN helps organizations reduce risk and improve principled performance. Named to Inc. Magazine’s 5000 Fastest-Growing Companies, LRN offers a platform that combines intuitive design, mobile access, analytics, and benchmarking. Organizations use these tools to manage, deliver, and audit their ethics and compliance programs. LRN supports clients with technology, education, and expert guidance, helping them put values into practice for long-term results. Role Overview The Technical Support Specialist (L1) is part of the support team based in Goregaon, Mumbai. This team provides assistance to customers on LRN’s products, working closely with program administrators, stakeholders, and internal teams. The role involves responding to customer inquiries, supporting program administrators, and meeting operational service level agreements (SLAs). What You Will Do Support internal and external customers with all aspects of LRN’s proprietary applications, including campaign setup, system-generated emails, reporting, user data management, and customization. All support activities are billable. Use established systems and processes to keep stakeholders updated on the status of tickets, requests, projects, and changes. Manage customer expectations and escalate issues when capabilities are exceeded or satisfaction may be impacted. Prioritize incoming requests by urgency and impact, collaborating with internal stakeholders to resolve high-priority issues. Document and present product information clearly in both written and verbal formats to help customers make the most of LRN’s tools. Maintain high standards of quality in all customer-related work. Facilitate ongoing communication between LRN and customers served by the Partner Assistance Centre team. Use LRN’s in-house tool for content creation as needed. Provide training and assistance to customer contacts on LRN’s proprietary tools. Location This position is based in Goregaon, Mumbai, Maharashtra, India.

We are looking for a dedicated Desktop Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring optimal performance of desktop environments.

Become an integral part of Datamark, Inc. as an IT Support Technician. In this pivotal role, you will collaborate closely with our technology team, executing analytical, technical, and administrative tasks to ensure the efficient planning, design, maintenance, and installation of personal computer systems. Reporting to the IT Manager, you will provide level 2 triage and onsite support for systems, networks, and telecom services. Engage with end users to ascertain their hardware and software needs, select suitable software solutions, and customize them as necessary. Additionally, you will manage an ample inventory of spare parts for desktops, laptops, and peripherals, and ensure the installation of new hardware and software while maintaining existing systems. Moreover, you will be responsible for training end users on equipment and software usage.Key Responsibilities:Install and configure desktop/laptop hardware, software applications, and peripherals.Set up various operating systems, particularly Microsoft Windows.Assist with equipment and office relocations as required.Troubleshoot Windows 10 and 11 for common software and hardware issues.Resolve basic network and systems connectivity problems involving routers, switches, servers, and related equipment.Address basic telecommunications issues related to Cisco and Avaya platforms.Monitor and maintain security on all systems, including virus protection and user permissions; report discrepancies to management.Communicate effectively with end users and support personnel regarding technical resolutions.Prepare maintenance reports, update assigned support tickets, and use ITIL as a framework for operations.Serve as an IT liaison for inter-departmental coordination in the absence of the IT Manager.Participate in inventory control and reporting activities.

Join our dedicated team at Squircle IT Consulting Services Pvt Ltd as an Integration Support Specialist. In this crucial role, you will be responsible for providing exceptional support to our clients while ensuring seamless integration of various systems and applications. Your expertise will help drive operational efficiency and enhance client satisfaction.

Join our dynamic team at Jobs for Humanity as an IT Support Specialist with a focus on CCTV expertise. In this role, you will provide exceptional technical support, troubleshoot IT issues, and ensure the smooth operation of our surveillance systems. You will be instrumental in maintaining our network infrastructure and enhancing the security measures we have in place.

As an Assistant Technical Director (ATD) at Framestore, you will engage in a variety of technical support and engineering tasks to facilitate the seamless execution of our film visual effects projects.Key Responsibilities:Assist in troubleshooting and enhancing pipeline and workflow tools.Provide direct technical support to creative teams.Manage comprehensive data within a large networked file system.Develop tools aimed at boosting artist productivity and optimizing workflow.

Join Weblee Technologies as a Field Service Engineer, where you will play a crucial role in delivering exceptional technical support and service to our clients. Your responsibilities will include troubleshooting, repairing, and maintaining equipment to ensure optimal performance. You will work closely with our engineering and customer service teams to provide insights and feedback that drive product improvements.

Role overview The ICT Support Consultant - Global IT Infrastructure Specialist at efihr plays a central part in the company’s technology operations from the Mumbai office. This position supports colleagues working in offices, remotely, and at client sites to ensure the global ICT infrastructure stays reliable and efficient. Main responsibilities Set up and maintain the ICT environment for both software development and consultancy. This includes managing laptops, desktops, iPhones, printers, video conferencing systems, and collaboration tools. Install and provide support for a range of laptop and server software, such as Office 365, endpoint security with virus scanning, mobile device management, and asset management platforms. Respond to internal support requests using the ticketing system, aiming for quick and effective resolutions. Participate in ICT projects, including defining new hardware and software standards, improving deployment processes, and supporting automation initiatives. Build and maintain networks within the organization and with external suppliers to enhance collaboration.

Senior Supplier Support Team LeaderJoin Nivoda as a Senior Supplier Support Team Leader, where you will spearhead the daily operations of our Buyer Operations and Support teams. This hybrid role based in Mumbai involves managing supplier workflows and ensuring the highest fulfillment standards in our global marketplace. Your leadership will be crucial in overseeing the end-to-end lifecycle of purchase orders, from their placement with global suppliers to their arrival at our quality control hubs. You will focus on operational efficiency, process scaling, and delivering exceptional support to our suppliers, ensuring they feel valued and successful on our platform.Key ResponsibilitiesTeam Leadership & Development:Lead and mentor the Buyer Operations and Support teams, fostering high performance and engagement.Encourage a culture of accountability and continuous improvement.Manage team capacity and workload to ensure timely order processing and supplier support.Assist in hiring, onboarding, and training new team members.Purchase Order & Supplier Operations:Oversee the complete lifecycle of purchase orders, ensuring compliance with customer specifications and timelines.Work closely with cross-functional teams to streamline processes and enhance supplier experience.

Join our dynamic team at Quantanite as a Senior Technical Program Manager specializing in AI & Digital Transformation. In this pivotal role, you will spearhead innovative projects that drive our digital transformation initiatives and leverage artificial intelligence to enhance operational efficiency. Collaborate with cross-functional teams to ensure successful project execution from inception to delivery, while maintaining the highest standards of quality and innovation.

Join Rentokil PCI as a Regional Support Engineer, where you will play a pivotal role in ensuring optimal IT support across our branches. As a leader in pest control services in India, we are dedicated to pioneering exceptional customer service and innovative solutions.Rentokil PCI emerged in 2017 from a strategic partnership between Pest Control India, the top pest control service provider in India, and Rentokil, the global leader in pest control. With operations spanning 250 locations across the nation, we are committed to utilizing best practices and cutting-edge technology to transform service delivery in the pest control industry.Key Responsibilities:Assist with Windows PowerShell, Ubuntu OS configurations, and network setup including printer/scanner integration and local area network management.Troubleshoot issues related to PCs, printers, and network configurations, ensuring minimal downtime and effective solutions.Manage ad-hoc projects, including server updates and system maintenance as needed.Serve as the primary contact for IT-related inquiries within branches.Provide timely support while adhering to defined service level agreements (SLAs).Conduct routine maintenance of installed systems and peripherals.Flexibility to manage multiple offices throughout Bangalore.Core Competencies:Strong problem-solving skills and the ability to conduct root cause analysis.Accountable and responsible with a flexible approach to work.Qualifications:Graduate with a minimum of 2 years of relevant experience.Proficiency in Google Suite and familiarity with Windows, Ubuntu, and Chrome OS.Benefits:Competitive base salary.Annual performance-based bonus.Comprehensive group mediclaim insurance.Travel reimbursement.Commitment to equal opportunities and fostering workplace diversity.

Senior EngineerJoin our dynamic team at Brillio as a Senior Engineer, where you will play a pivotal role in driving innovative digital engineering solutions. Your expertise will contribute to the development and execution of cutting-edge projects that transform businesses and enhance user experiences. Collaborate with cross-functional teams to deliver high-quality engineering solutions that meet customer needs.

Join Weblee Technologies as a Sales Engineer and be a vital part of our growing team in Mumbai. In this role, you will leverage your technical expertise and sales acumen to drive the success of our innovative solutions. You will work closely with customers to understand their needs, provide technical support, and demonstrate how our products can meet their requirements.

Nielsen Company seeks a Senior Technical Program Manager I based in Mumbai. This position takes ownership of complex technical projects, guiding them from initial planning stages through to final delivery. Role overview The Senior Technical Program Manager I coordinates efforts across multiple functions, ensuring project milestones are met and quality standards are upheld. Collaboration with cross-functional teams is central to this role, as is maintaining clear communication to keep projects moving forward. Key responsibilities Lead technical projects from start to finish, managing timelines and deliverables Work with teams across different functions to align on goals and expectations Monitor project progress and address issues to keep initiatives on track Uphold quality standards throughout the project lifecycle

Nagarro is seeking a talented and experienced Senior DevOps Engineer to join our dynamic team in Mumbai. In this role, you will be responsible for streamlining our development processes through automation and collaboration, ensuring the seamless delivery of high-quality software products. Your expertise will play a crucial role in enhancing our CI/CD pipelines, managing cloud infrastructure, and implementing best practices in DevOps.

Join Nagarro as a Senior DevOps Engineer and be part of a dynamic team that is transforming the way software is developed and deployed. In this role, you will leverage your expertise in DevOps practices to streamline operations and enhance productivity. Collaborate with cross-functional teams to design, implement, and maintain scalable infrastructure solutions.