Technical Support Analyst

About Spotnana Technology Spotnana is building a Travel-as-a-Service platform to improve how people experience travel, whether for business or leisure. Our technology aims to personalize travel at scale and set new standards across the $1.6 trillion travel industry. Our company values guide how we work and grow together: Innovate for Tomorrow: We pursue exce…

Position: Technical Support SpecialistLocation: Mumbai, IndiaAbout LRN:LRN is the leading global provider of ethics and compliance software as a service (SaaS), empowering over 30 million individuals annually to navigate intricate regulatory landscapes and foster ethical cultures within organizations. With a diverse clientele of over 3,000 across North America, Europe, the Middle East, Asia-Pacific, and Latin America—including some of the most esteemed brands worldwide—LRN is recognized for its commitment to minimizing organizational risk and enhancing principled performance.Honored as one of Inc. Magazine’s 5000 Fastest-Growing Companies, LRN is transforming how organizations translate values into actionable practices. Our innovative platform features user-friendly design, mobile capabilities, comprehensive analytics, and industry benchmarking, enabling organizations to confidently create, manage, deliver, and audit their ethics and compliance programs. Through a unique combination of technology, education, and expert guidance, LRN helps enterprises translate their values into tangible behaviors and leadership strategies that yield enduring competitive advantages.About the Role:As a member of LRN’s Production Support team, the Technical Support Specialist serves as the primary support contact for our proprietary applications, collaborating with program administrators, stakeholders, and internal teams. Key responsibilities include troubleshooting reported defects and addressing 'How To' inquiries related to LRN’s applications.Key Responsibilities: Participate in training according to the outlined plan Resolve defects reported by clients through collaboration with Technology and Product teams Ensure adherence to established SLAs for ticket resolution Manage complex cases and drive issue resolution Provide constructive feedback to product development teams for feature improvements Collaborate with cross-functional teams including Technology, Product, and CloudOps to resolve client-reported issues Conduct ticket analysis to identify trends for leadership Replicate production bugs reported by clients in a controlled environment Qualifications: Strong analytical and troubleshooting skills for technical issues Solid understanding of SaaS product principles Ability to analyze and extract HAR logs and assess network activities Proficient in escalation and problem management techniques Knowledge of HTML and basic SQL commands Experience with Learning Management Systems is a plus Demonstrated capability in root cause analysis and resolution Familiarity with relevant software and tools in the domain

Join Nium as a Senior Technical Support Engineer, where you will play a pivotal role in ensuring customer satisfaction through exceptional technical support. You will be responsible for diagnosing and resolving complex technical issues, providing expert guidance, and collaborating with cross-functional teams to enhance product offerings.

About LRN Corporation LRN Corporation is a global SaaS provider focused on ethics and compliance. Each year, more than 30 million people use LRN's solutions to navigate complex regulatory requirements and build ethical workplace cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America, including many well-known brands, LRN helps organizations reduce risk and improve principled performance. Named to Inc. Magazine’s 5000 Fastest-Growing Companies, LRN offers a platform that combines intuitive design, mobile access, analytics, and benchmarking. Organizations use these tools to manage, deliver, and audit their ethics and compliance programs. LRN supports clients with technology, education, and expert guidance, helping them put values into practice for long-term results. Role Overview The Technical Support Specialist (L1) is part of the support team based in Goregaon, Mumbai. This team provides assistance to customers on LRN’s products, working closely with program administrators, stakeholders, and internal teams. The role involves responding to customer inquiries, supporting program administrators, and meeting operational service level agreements (SLAs). What You Will Do Support internal and external customers with all aspects of LRN’s proprietary applications, including campaign setup, system-generated emails, reporting, user data management, and customization. All support activities are billable. Use established systems and processes to keep stakeholders updated on the status of tickets, requests, projects, and changes. Manage customer expectations and escalate issues when capabilities are exceeded or satisfaction may be impacted. Prioritize incoming requests by urgency and impact, collaborating with internal stakeholders to resolve high-priority issues. Document and present product information clearly in both written and verbal formats to help customers make the most of LRN’s tools. Maintain high standards of quality in all customer-related work. Facilitate ongoing communication between LRN and customers served by the Partner Assistance Centre team. Use LRN’s in-house tool for content creation as needed. Provide training and assistance to customer contacts on LRN’s proprietary tools. Location This position is based in Goregaon, Mumbai, Maharashtra, India.

Join Xelerate as a CDL Billing Support Analyst, where you will play a crucial role in providing Level 3 support for our production environment. Your expertise will ensure operational excellence and assist in troubleshooting complex billing issues. Engage with cross-functional teams to implement solutions and enhance our billing processes.

The HubSpot Support Analyst at Marcus Evans Group is based in Mumbai and works within the Global Software Development department. This role supports teams behind business events, conferences, and corporate solutions across the company. HubSpot is essential for Sales and Marketing, and keeping this platform running smoothly is a core responsibility. Key responsibilities Provide daily support to HubSpot users in Sales, Marketing, and Operations. Troubleshoot user issues, resolving or escalating as needed. Assist with HubSpot configurations to meet changing business needs. Encourage effective use and adoption of HubSpot features by working with stakeholders. Offer clear guidance and technical expertise to end users. Report to the IT Project Manager and collaborate with global colleagues. What we value Strong communication skills and a focus on customer needs. Ability to work with diverse teams and adapt to new challenges. Dedication to improving user satisfaction and business productivity. This position gives the chance to influence how teams use technology to reach business goals. By supporting HubSpot users and operations, the HubSpot Support Analyst plays a part in shaping the company’s future.

We are looking for a dedicated Desktop Support Specialist to join our dynamic team at Squircle IT Consulting Services Pvt Ltd. In this role, you will be responsible for providing technical support to our clients, troubleshooting hardware and software issues, and ensuring optimal performance of desktop environments.

Company OverviewInteractive Brokers Group, Inc. (Nasdaq: IBKR) is a leading global financial services provider, headquartered in Greenwich, CT, USA, with a presence in over 15 countries. With more than four decades of pioneering financial innovation, we have established ourselves as a trusted authority in cutting-edge technology and unwavering client commitment.Our affiliates deliver comprehensive electronic brokerage services around the clock on a range of financial instruments, including stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We cater to individual investors and institutions alike, including financial advisors, hedge funds, and introducing brokers. With our advanced technology, competitive pricing, and extensive global market access, we empower our clients to maximize their investment potential.Recognized by Barron's as the #1 online broker for six consecutive years, Interactive Brokers invites you to join our vibrant, multi-national team and contribute to a company that is redefining financial opportunities through exceptional technology.As a Platform Engineer - Support, you will play a critical role in providing first-level support for all information technology-related issues concerning the Microsoft Windows platform within Interactive Brokers (IB). You will assist business and development end-users via phone, email, and through a centralized ticketing system to promptly resolve or escalate any IT challenges. This role demands a solid technical foundation paired with exceptional communication skills. Key competencies include an intermediate understanding of Windows and networking technologies, along with a strong desire to enhance your skill set. You should possess patience for users who may not be as technically inclined and the ability to thrive in a fast-paced business environment characterized by a sense of urgency. Dependability and a proactive approach in assisting end-users while diligently following technical issues through to resolution are essential for success in this role.

Become an integral part of Datamark, Inc. as an IT Support Technician. In this pivotal role, you will collaborate closely with our technology team, executing analytical, technical, and administrative tasks to ensure the efficient planning, design, maintenance, and installation of personal computer systems. Reporting to the IT Manager, you will provide level 2 triage and onsite support for systems, networks, and telecom services. Engage with end users to ascertain their hardware and software needs, select suitable software solutions, and customize them as necessary. Additionally, you will manage an ample inventory of spare parts for desktops, laptops, and peripherals, and ensure the installation of new hardware and software while maintaining existing systems. Moreover, you will be responsible for training end users on equipment and software usage.Key Responsibilities:Install and configure desktop/laptop hardware, software applications, and peripherals.Set up various operating systems, particularly Microsoft Windows.Assist with equipment and office relocations as required.Troubleshoot Windows 10 and 11 for common software and hardware issues.Resolve basic network and systems connectivity problems involving routers, switches, servers, and related equipment.Address basic telecommunications issues related to Cisco and Avaya platforms.Monitor and maintain security on all systems, including virus protection and user permissions; report discrepancies to management.Communicate effectively with end users and support personnel regarding technical resolutions.Prepare maintenance reports, update assigned support tickets, and use ITIL as a framework for operations.Serve as an IT liaison for inter-departmental coordination in the absence of the IT Manager.Participate in inventory control and reporting activities.

Join our dedicated team at Squircle IT Consulting Services Pvt Ltd as an Integration Support Specialist. In this crucial role, you will be responsible for providing exceptional support to our clients while ensuring seamless integration of various systems and applications. Your expertise will help drive operational efficiency and enhance client satisfaction.

Join our dynamic team at Jobs for Humanity as an IT Support Specialist with a focus on CCTV expertise. In this role, you will provide exceptional technical support, troubleshoot IT issues, and ensure the smooth operation of our surveillance systems. You will be instrumental in maintaining our network infrastructure and enhancing the security measures we have in place.

As an Assistant Technical Director (ATD) at Framestore, you will engage in a variety of technical support and engineering tasks to facilitate the seamless execution of our film visual effects projects.Key Responsibilities:Assist in troubleshooting and enhancing pipeline and workflow tools.Provide direct technical support to creative teams.Manage comprehensive data within a large networked file system.Develop tools aimed at boosting artist productivity and optimizing workflow.

Role overview The ICT Support Consultant - Global IT Infrastructure Specialist at efihr plays a central part in the company’s technology operations from the Mumbai office. This position supports colleagues working in offices, remotely, and at client sites to ensure the global ICT infrastructure stays reliable and efficient. Main responsibilities Set up and maintain the ICT environment for both software development and consultancy. This includes managing laptops, desktops, iPhones, printers, video conferencing systems, and collaboration tools. Install and provide support for a range of laptop and server software, such as Office 365, endpoint security with virus scanning, mobile device management, and asset management platforms. Respond to internal support requests using the ticketing system, aiming for quick and effective resolutions. Participate in ICT projects, including defining new hardware and software standards, improving deployment processes, and supporting automation initiatives. Build and maintain networks within the organization and with external suppliers to enhance collaboration.

Candidate ProfileProven experience in payment operations is essential.Analytics-driven individual with strong problem-solving abilities.Experience in root cause analysis and prompt handling of escalated issues within an internet company.Ability to manage general inquiries and escalated issues efficiently in an online customer service environment.Detail-oriented with hands-on experience in back-office systems for financial data checks.Key ResponsibilitiesOversee daily backend operations, including query resolution.Monitor and manage customer service operations across multiple countries.Analyze customer service processes to identify performance improvement opportunities.Handle level 2/3 escalations, providing analytical support to the customer service team.Coordinate escalations with the technology team, trading, and payment providers as necessary.Reconcile online payment transactions and track success rates from service providers.Investigate potential fraud activities to mitigate risks in online transactions and escalate issues as needed.Conduct daily and monthly payment reviews and generate reports as required.Manage website content, including banner updates and comment filtering.Preferred Experience: Background in Games Operations or Online Gaming is a plus.

Join Nium: A Leader in Real-Time Global Payments At Nium, we are revolutionizing the global payments landscape with our cutting-edge infrastructure. Our mission is to provide the payments solutions of tomorrow, today. As a trusted partner to banks, fintechs, and businesses globally, we enable instant fund transfers across borders in over 100 currencies to 190+ countries. Our vast payout network allows for seamless disbursement to accounts, wallets, and cards, while our card issuance services are available in 34 countries. With regulatory licenses in over 40 countries, we ensure compliance and smooth onboarding, no matter where you are. Nium is co-headquartered in San Francisco and Singapore.About the Role:As an Analyst/Senior Analyst in Know Your Business (KYB) Operations, you will be pivotal in ensuring compliance and mitigating risks by thoroughly verifying customer identities and business entities. This role involves conducting meticulous due diligence checks, analyzing data for precision and completeness, identifying potential risks, and collaborating with various internal teams to formulate and implement effective KYB strategies. Your primary aim will be to uphold regulatory compliance, protect against financial crimes, and facilitate sustainable business growth.

Join Nium as an Analyst/Sr Analyst in Transaction Monitoring Nium is at the forefront of revolutionizing real-time global payments with a mission to establish the payment infrastructure of the future. As a leader in cross-border payments, our robust network empowers banks, fintechs, and businesses to seamlessly collect, convert, and distribute funds across borders instantly. With support for over 100 currencies in more than 190 countries, we are paving the way for instantaneous transactions globally. Our card issuance services are rapidly expanding, now available in 34 countries, while our regulatory licenses span over 40 jurisdictions to ensure a compliant and efficient onboarding process for our clients.About Your Role:You will be an integral part of Nium's Compliance Team, dedicated to maintaining our high regulatory standards through effective transaction monitoring. This role is pivotal in ensuring that our operations align with the compliance requirements necessary for onboarding new merchants. The Compliance Team, composed of highly skilled professionals skilled in global financial regulations, navigates the complexities of the payments landscape with precision and expertise. By joining us, you will contribute to innovative solutions that will shape the future of financial services. We are looking for detail-oriented individuals who are passionate about compliance and eager to uphold the highest standards of integrity as we continue to expand our global presence.

Join Nium as a KYC Operations Analyst/Senior Analyst At Nium, we are revolutionizing the global payments landscape with our real-time cross-border payment solutions. Our mission is to provide the global payments infrastructure of tomorrow, today. With a robust payout network supporting over 100 currencies across more than 190 countries, we empower banks, fintechs, and businesses to effortlessly collect, convert, and disburse funds instantly. Our services include local fund collection in 40 markets and card issuance across 34 countries. Nium holds regulatory licenses in over 40 countries, ensuring seamless onboarding and compliance regardless of geography. We are co-headquartered in San Francisco and Singapore.About the Role:As an Analyst/Senior Analyst in Know Your Business (KYB) Operations, you will play an essential role in enhancing compliance and mitigating risks by verifying and validating customer identities and business entities. Your key responsibilities will encompass conducting thorough due diligence checks, analyzing data for precision and completeness, identifying potential risks, and collaborating with internal teams to forge and execute effective KYB strategies. Your mission will be to uphold regulatory compliance, protect against financial crimes, and facilitate robust business growth.

Reporting to: Head of Publishing OperationsAbout Packt:At Packt, we are dedicated to empowering IT professionals worldwide by providing high-quality learning resources that help them leverage software in innovative ways. With a global team of over 400 professionals, primarily located in India and the UK, we offer a diverse multimedia portfolio that includes more than 7,000 books, e-books, audiobooks, and video courses.Discover more about us at www.packtpub.com.Role Overview:As a Technical Editor, you will collaborate closely with content creators and other editors to deliver high-quality, technically accurate products on schedule, adhering to our publishing plans. You will be responsible for maintaining the technical integrity of the content from the first draft through to publication. This editorial quality-control role aims to enhance the revenue performance of our products by aligning with both creator and user needs, as well as market demands.This position is perfect for detail-oriented professionals who excel in systematic and purposeful code testing, exhibiting strong technical skills. You will take on an advisory role, providing constructive feedback to content creators to address any technical concerns effectively, leading to clear, educational materials that enable readers to grasp new technologies and enhance their skill sets.In addition to the responsibilities outlined, you will work across various product formats, ensuring they meet the high standards our customers expect. These may include derived products, such as audiobooks or courses based on existing books, or entirely new products developed through thorough market and user research.A strong focus on quality is essential: you will need to understand customer expectations and take ownership of the quality of your products. Seeking customer feedback throughout the editorial process and applying it during your testing will be crucial, as will staying informed about the latest technological advancements and user trends.What You Will Do:Technical Responsibilities:Validate the technical accuracy of content: thoroughly test all code within the product and the accompanying code bundle to ensure consistency.Follow and verify all examples and procedures outlined in the product.Identify and resolve any technical issues within the book, including technical facts, references, screenshots, architecture, and methodology.Ensure proper code indentation and consistency throughout the content.

Join Our Team as a Technical Author!We are seeking a talented Technical Author with at least 3 years of experience in the IT sector. As a key member of our Documentation Group, you will create high-quality user assistance across various formats for our in-house software applications. Your expertise in technical writing will ensure that our documentation meets the highest standards of clarity and usability.Key Responsibilities:Produce clear and concise technical documentation and training materials.Collaborate with the Documentation Manager for project updates.Engage with developers and subject matter experts for accurate content.Adhere to project timelines and ensure quality deliverables.

Join Bringle Excellence as a Technical Skills Specialist, where you will play a vital role in enhancing the technical capabilities of our team. We are looking for a proactive individual who is passionate about technology and skilled in various technical domains. Your expertise will help drive our projects towards success and ensure that our team is equipped with the necessary skills to excel.This role presents an exciting opportunity to contribute to a dynamic environment focused on innovation and excellence.