Technical Support Analyst at FacilityOS | Maryland

Role overview The Senior Systems Analyst at Luminis Health in Annapolis, MD acts as a bridge between business operations and information technology. This position centers on analyzing and improving systems across various departments to boost efficiency. The analyst interprets business challenges, translates them into actionable information requirements, and connects IT with the wider organization. Leadership and a commitment to high standards in information services are important for this role. Main responsibilities Define and document testing requirements for new or updated software, including systems, reports, and applications. Develop comprehensive test plans and coordinate testing activities across multiple platforms. Assess existing systems in line with the strategic Informatics plan, recommending improvements that align with organizational objectives. Deliver user support for centralized systems, ensuring seamless integration and reliable information flow between applications. Collaborate with end-users to understand their needs. This includes evaluating data dictionaries, writing custom reports, programming, supporting application development, managing projects, and assisting with the creation and coordination of training materials and sessions. Act as the primary support contact for assigned applications. Troubleshoot issues, maintain accurate data flow between systems, and oversee related projects. Requirements This position requires strong analytical skills, leadership qualities, and a dedication to delivering high-quality information services. Experience working with business and IT teams is important for success.

Role overview The Senior System Analyst at Luminis Health plays a key role in connecting organizational strategy with practical information system solutions. Based in Annapolis, MD, this position works across multiple departments, translating business needs into effective IT actions. The analyst acts as a bridge between technical teams and business stakeholders, requiring strong leadership and a solid grasp of core information system processes. Main responsibilities Define and document testing requirements for new or updated software, including systems, reports, code, views, tables, queries, macros, programs, and applications. Design and coordinate comprehensive test plans across different platforms. Review existing systems in the context of the strategic Informatics plan and recommend improvements that support organizational objectives. Provide user support for centralized systems and identify integration needs to ensure smooth information flow between applications. Work directly with end users to gather requirements. This may involve evaluating data dictionaries, writing custom reports, programming, developing applications, managing projects, and preparing requirement documents for both internal and external development. Assist in creating training materials and organizing training sessions for assigned modules. Act as the primary application support contact for assigned modules. Troubleshoot issues, maintain accurate data flow between systems, and oversee related projects.

Luminis Health is hiring a Systems Analyst II in Annapolis, MD. This position focuses on supporting and enhancing information systems throughout the organization. The analyst works with minimal supervision and partners with teams to ensure systems align with business needs and operate smoothly. What you will do Work closely with colleagues in different departments to build strong working relationships and foster collaboration. Coordinate with project leads on planning, designing, developing, training, implementing, communicating, maintaining, and evaluating information system features. Share expertise with team members to help complete tasks successfully. Communicate clearly and with cultural awareness, making sure messaging aligns with project timelines and support requirements. Stay up to date on organizational and departmental goals, supporting them through daily responsibilities. Maintain current knowledge of software, research project needs, and provide guidance to support customers efficiently and cost-effectively. Look for ways to deepen understanding of the systems you support. Apply LEAN principles in daily work and take part in Value Stream Analysis or Rapid Improvement Events. Escalate issues when needed. Follow standard operating procedures for managing issues, changes, and access, while considering improvements as systems evolve. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform the essential functions of this role.

The Systems Analyst II role at Luminis Health supports and improves information systems with a focus on independent work and minimal supervision. This position is located in Annapolis, MD. Main responsibilities Work with colleagues and other departments to foster a professional, collaborative environment. Coordinate with project leads to plan, design, develop, train, implement, communicate, maintain, and evaluate new and existing information system features. Share technical knowledge to help the team meet goals efficiently. Communicate clearly, considering organizational context, and follow project timelines and support requirements. Align work with both organizational and departmental objectives. Stay informed about software trends, research project needs, and recommend cost-effective solutions for customers. Take initiative to expand understanding of supported systems. Use LEAN principles in daily work and participate in Value Stream Analysis or Rapid Improvement Events. Escalate issues as appropriate. Follow standard procedures for issue, change, and access management, and look for process improvements as systems evolve. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform essential job functions.

Luminis Health seeks a Senior System Engineer based in Annapolis, MD. This position plays a key role in supporting the technology infrastructure that underpins healthcare operations throughout the organization. Key responsibilities Design, implement, and maintain complex systems to support daily operations Collaborate with multiple departments to optimize system architecture Integrate new technologies into existing infrastructure for improved performance Collaboration This role works closely with IT and other teams to ensure technology solutions meet organizational needs and deliver consistent, reliable service.

Role Overview The Systems Analyst II at Luminis Health supports the Point of Service Collection process by working with advanced IT systems in Annapolis, MD. This position centers on Real Time Eligibility (RTE), benefits filing, and calculating patient financial responsibility. The analyst also plays a key part in coordinating projects and ensuring resources are available for timely completion. Key Responsibilities Monitor and analyze key performance indicators to evaluate the effectiveness of RTE and Point of Service Collection systems. Oversee benefit filing and verify the accuracy of patient responsibility calculations for each encounter, while seeking process improvements. Collaborate with operational teams to enhance workflows, make the most of Epic system features, and help prioritize system upgrades. Serve as the main contact for the clearinghouse to strengthen integration and maximize partnership value. Lead technical initiatives for the Patient Access Team, focusing on interfaces managed by Patient Access. Foster a collaborative environment and maintain positive relationships with both customers and colleagues. Share knowledge and work closely with team members to accomplish tasks and support professional growth. Communicate effectively and with cultural sensitivity, ensuring the right stakeholders are informed at the right times. Support the goals of Luminis Health by aligning with organizational and departmental objectives. Stay current with relevant software, research project requirements, and recommend cost-effective solutions to meet customer needs. Participate in on-call rotations and provide downtime support as required.

Role overview The Senior Compensation Analyst at Luminis Health in Annapolis, MD plays a central role in compensation analysis, program administration, and market evaluation. This position provides advanced analytical and consultative support for compensation program design, policy interpretation, and market competitiveness. The work supports alignment of compensation strategies with organizational goals and regulatory requirements. Main responsibilities Administer and maintain wage and salary programs, following established policies and best practices to support both internal equity and external competitiveness. Collaborate with leaders and HR Business Partners to create and update job descriptions that accurately reflect duties, responsibilities, and minimum qualifications for evaluation and classification. Conduct detailed market analyses using third-party survey data and internal benchmarks to assess job classifications and recommend appropriate salary ranges. Lead and participate in salary surveys, ensuring comprehensive data collection to evaluate and support the organization’s competitive position in the market. Analyze survey results and independently recommend market adjustments, including preparing cost projections and financial models for current and future fiscal years. Develop and maintain complex compensation models and tools to support salary structure design, retention analysis, incentive programs, and pay equity reviews. Oversee the annual merit increase process for staff and leadership, including timeline development, merit budget modeling, communication materials, and system validation. Contribute to the design, implementation, and management of variable pay and incentive programs that support organizational performance and recognize achievements. Develop and advocate for compensation policies and procedures to ensure compliance with all applicable federal and state wage and hour regulations. Accessibility Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

Role overview The Senior Business Intelligence Analyst at Luminis Health plays a key role on the analytics team in Annapolis, MD. This position supports healthcare providers by turning patient population data into insights that drive better patient outcomes and help maintain a financially sustainable healthcare system. The analyst translates data analysis into actionable steps for clinical and operational teams. What you will do Create clear and accessible data analyses, making it easier for teams to understand critical information quickly. Develop and deliver training programs to help users make the most of analytics tools. Guide users for successful adoption and a positive analytics experience. Collaborate with users, vendors, and leadership to define project timelines and scopes, build consensus, and ensure projects meet their goals. Build reports and analytical tools using Epic Reporting Workbench, Radar, QlikView, Business Objects, and the Microsoft BI Stack. Develop a strong understanding of the business operations behind analytics requests. Document work thoroughly and contribute to standards that support maintainable analytics solutions. Incorporate Agile principles into daily tasks. Location This position is based in Annapolis, MD.

Join our dynamic team at sosi1 as a Mid-Level Intelligence Analyst. In this role, you will leverage your analytical skills to gather, assess, and synthesize intelligence data, ensuring our operations remain at the forefront of the industry. You will collaborate with a diverse group of professionals, providing insights that drive decision-making and strategic planning.

Luminis Health seeks a Provider Productivity and Performance Analyst based in Annapolis, MD. This role works alongside clinical and medical group leaders to deliver analytics that inform provider productivity and compensation decisions. The analyst reports to the Chief Operating Officer, Clinical Enterprise, and plays a key part in supporting compensation models, evaluating medical group performance, and ensuring compliance with both regulatory and organizational standards. Role overview This position focuses on providing advanced analytics to help improve physician and advanced practice provider productivity. The analyst helps shape data-driven decisions that affect provider performance, compensation integrity, and broader clinical goals. Responsibilities include supporting the administration of compensation models and participating in the evaluation of medical group performance. What you will do Assess and recommend updates to provider compensation structures and incentive plans to promote consistency and reduce risk. Support the Chief Operating Officer during Physician Compensation Committee meetings by supplying data and recommendations. Interpret and analyze compensation terms in Provider Employment Agreements and Professional Services Agreements to ensure correct implementation. Deliver analytical support for Fair Market Valuation processes, verifying that compensation arrangements meet required guidelines. Work with service line and medical group leaders to conduct detailed analyses of provider compensation and productivity. Prepare, validate, and distribute quarterly compensation reconciliations according to employment agreements. Collaborate with external valuation firms and consultants on data collection, analysis, and documentation for Fair Market Value and Commercial Reasonableness reviews. Track and analyze compensation and productivity trends using industry resources such as AMGA, MGMA, and Sullivan Cotter.

The Supervisor of Information Systems Support at Luminis Health leads the IS Support Center in Annapolis, MD, with a focus on incident and asset management. This position manages a team of System Support Technicians, ensuring staff engagement and well-being while aligning daily operations with broader organizational goals. Both individual and team-based customer service play a key part in this role. Key Responsibilities Ensure the Helpdesk is staffed appropriately by using the organization's time and attendance systems and staying within budget. Supervise IS Support staff, monitoring performance to achieve departmental objectives. Review and recommend improvements to core IS processes, submitting proposed changes for leadership approval. Plan and assign resources to maintain continuous Helpdesk coverage for customer support needs, except for break/fix requests managed through Incident Management. Conduct annual performance reviews for Helpdesk team members and support their ongoing professional development. Team Leadership This role emphasizes staff engagement and well-being, encouraging a collaborative approach to customer service and process improvement.

Luminis Health is seeking a Supply Chain Systems Manager based in Annapolis, MD. This exempt position reports to the Vice President of Supply Chain and is identified by Job Code 000064. Role overview This role leads efforts to strengthen supply chain systems across Luminis Health. The Supply Chain Systems Manager focuses on vendor management, procurement workflows, inventory tracking, and distribution logistics. Collaboration with various departments is essential, aiming to align supply chain functions with organizational goals. Key objectives include standardizing processes and improving efficiency through technology. The manager is responsible for creating a transparent and reliable supply chain infrastructure that supports both financial and operational controls. Enhancing electronic procure-to-pay systems is a central part of the job, with a focus on delivering measurable improvements. Regular assessment of operational weaknesses, such as gaps in financial oversight, customer satisfaction, or throughput, informs both immediate actions and long-term strategies. The manager works closely with the Vice President of Supply Chain and other stakeholders to advance system enhancements that support strategic objectives. Main responsibilities Oversee daily operations for supply chain management systems, including Finance ERP, Global Healthcare Exchange (GHX), Jump Technology, PAR Excellence, Symplr, EPIC, and ECRI. Maintain accurate item files, enable vendor transactions, and manage system content. Design and refine business processes to improve system utilization. Manage system access (GHX), deliver end-user training (Finance ERP, Symplr), and generate actionable reports. Develop and maintain technology strategies and roadmaps for supply chain systems. Track project milestones and provide regular updates on progress. Build strong relationships with internal stakeholders to support clear communication and collaborative problem-solving.

This Application Analyst II – Imaging Services position at Luminis Health centers on managing projects within the Ambulatory Information Services department in Annapolis, MD. The role emphasizes accountability and customer satisfaction while supporting complex imaging systems and workflows. Maintaining operational reliability is key, with a direct influence on both patient and caregiver experiences. Key Responsibilities Act as an imaging integration specialist, working with DICOM-based imaging systems and technologies such as Epic Radiant, PACS, and various imaging modalities. Serve as a liaison between information systems and other departments to ensure smooth daily operations. Work on improving standard operating procedures related to issue, change, and access management. Communicate ideas clearly to foster consensus and help advance organizational goals. Role Focus This position requires a proactive mindset and strong communication skills. Supporting imaging workflows and maintaining system reliability are central to the analyst's daily work. Position Details Department: Ambulatory Information Services Location: Annapolis, MD FLSA Status: Exempt

About HA Sustainable Infrastructure Capital, Inc.HA Sustainable Infrastructure Capital, Inc. (HASI) is a leading investor in sustainable infrastructure assets that contribute to the energy transition. With a robust portfolio of over $15 billion in managed assets, our investments span multiple asset classes, including utility-scale solar, energy storage, onshore wind, distributed solar, renewable natural gas (RNG), and energy efficiency initiatives. We leverage deep expertise in energy markets and financial structuring, combined with enduring client partnerships, to deliver superior risk-adjusted returns and meaningful environmental benefits. For further details, please visit hasi.com.Position OverviewWe are seeking a meticulous Analyst/Associate in Portfolio Management to join our Annapolis, MD team. This role will be instrumental in evaluating HASI's existing investment portfolio and assisting with due diligence on new investment opportunities.

We are seeking an experienced Oracle PeopleSoft Functional Analyst - OTC Lead to join our dynamic team. In this role, you will be responsible for leading the Order to Cash (OTC) processes within Oracle PeopleSoft, ensuring seamless integration and functionality. You will collaborate with cross-functional teams to gather requirements, design solutions, and implement enhancements to optimize business processes.

The Procurement Analyst at Luminis Health in Annapolis, MD supports both purchasing and contract administration in a hybrid role. This position relies on strong interpersonal abilities and familiarity with procurement systems to help refine purchasing workflows, maintain compliance with department standards, and foster effective supplier partnerships. The aim is to ensure purchasing decisions are both cost-conscious and high quality. Contract Management Collaborate with Contract Administrators, the Capital Analyst, and the Value Analysis Manager to develop and implement purchasing strategies that prioritize cost optimization. Input contract and pricing details into departmental systems and relevant tools. Assist with planning and organizing large-scale Requests for Proposal (RFP) initiatives. Accessibility Reasonable accommodations are available for individuals with disabilities.

Role overview The Senior Financial Business Partner at Luminis Health plays a key role in financial planning and analysis. This position works closely with finance analysts and builds strong relationships with clinical and operational leaders. The goal: support informed business decisions across the organization. Main responsibilities Coordinate the collection of key volume data for AAMC organizations to support revenue and expense planning. Maintain and present volume data for senior leadership, highlighting historical trends and seasonality. Develop net patient revenue projections by analyzing rates, volumes, payer mixes, and allowances, then validate these projections against actual financial statement revenue. Create projections for other operating revenues using detailed assumptions. Prepare and manage the budgeting system, ensuring historical data remains accurate and current. Upload historical and current data into budget templates for departmental leaders, aligning with margin improvement goals. Analyze salary structures based on FTE mix, merit adjustments, and other factors to ensure consistency with salary expenses and FTE reporting. Collaborate with department leaders to review capital and operating expense requests in a timely and thorough manner. Contribute to the development, preparation, and consolidation of budgets, forecasts, and long-range financial plans. Produce clear, concise, and timely reports for management throughout the planning process. Location This role is based in Annapolis, MD.

Join our dynamic team as a Senior Accountant, where your financial expertise will play a crucial role in driving our company’s success. You will be responsible for maintaining accurate financial records, preparing reports, and ensuring compliance with regulatory standards. This position offers an exciting opportunity to work in a fast-paced environment, collaborating with cross-functional teams to enhance our financial strategies.

We are seeking a dynamic and experienced Director/Senior Director to lead our team at hasi in Annapolis, MD. In this pivotal role, you will be responsible for overseeing strategic initiatives, driving operational excellence, and fostering a culture of innovation and collaboration. Your leadership will be crucial in shaping our vision and ensuring that we achieve our organizational goals.