Technical Support Analyst at FacilityOS | Maryland

FacilityOS is looking for a Technical Support Analyst to join the team in Annapolis, Maryland. This position follows a hybrid work model: at least three days per week onsite, with the remaining days available for remote work. Role overview FacilityOS builds a B2B SaaS platform designed to help businesses maintain safety, security, compliance, and operational efficiency in critical facilities. As a Technical Support Analyst, you will support clients who depend on reliable facility operations. The role involves working closely with both customers and internal teams to address technical issues and ensure smooth platform use. Team culture Collaboration is a core value at FacilityOS. Team members are encouraged to share knowledge and ideas, and everyone’s contributions are recognized. Engagement and open communication shape the company’s daily work. Location and schedule Based in Annapolis, Maryland Hybrid schedule: at least three days onsite each week, with remote work on other days

About FacilityOSFacilityOS is a forward-thinking B2B SaaS company based in the thriving tech landscape of Toronto. We are experiencing rapid growth as we offer a cutting-edge platform that enhances safety, security, compliance, and efficiency for businesses across vital facility touchpoints. Our team consists of dedicated and passionate professionals who strive for excellence, innovation, and a transformative approach to our industry.At FacilityOS, we prioritize fostering a collaborative and innovative workplace culture that values each individual's contributions. Engaging our employees is essential, and we promote active participation and the exchange of ideas.About The RoleWe are in search of a highly motivated and experienced Senior Product Manager to join our team and oversee product management within our FacilityOS platform. In this role, you will shape the product strategy, vision, and roadmap to align with customer needs and stimulate business growth. Your responsibilities will encompass web-based portals, mobile applications, and kiosk solutions. You will collaborate closely with cross-functional teams including other product managers, engineering, quality assurance, design, marketing, sales, and customer success to implement the product roadmap.This is a hybrid position requiring three days a week in our Annapolis, Maryland office.What You’ll Do· Define and prioritize the product roadmap based on customer insights, market analysis, and business goals.· Collaborate with cross-functional teams to formulate and execute product plans, encompassing product requirements, specifications, and release schedules.· Perform market research and competitive analysis to pinpoint market trends and differentiate our products.· Work alongside design and engineering teams to create user-focused product designs that fulfill business objectives and customer expectations.· Manage the product backlog, prioritizing development tasks based on business value, technical feasibility, and customer impact.· Draft user stories and additional product requirement documentation.· Promote product adoption and usage by collaborating with marketing and sales teams to craft product messaging, positioning, and go-to-market plans.

Join FacilityOS as a Senior Product DesignerAt FacilityOS, we are a cutting-edge B2B SaaS company based in the thriving tech hub of Toronto. We are dedicated to empowering businesses through our innovative platform, which enhances safety, security, compliance, and operational efficiency across essential facility operations. Our team is fueled by passion, dedication, and a commitment to excellence and innovation, continually striving to redefine industry standards.We pride ourselves on fostering a collaborative and inclusive workplace culture, where every team member's contributions are valued. Employee engagement is at the forefront of our mission, and we actively promote the sharing of ideas and insights.About the RoleWe are looking for a talented and experienced Senior Product Designer to join our dynamic team. In this role, you will play a pivotal part in driving the design strategy, vision, and execution for our FacilityOS platform. You will be responsible for designing user-centric products, which include web-based portals, mobile applications, and kiosk interfaces. Collaboration is key; you will work closely with cross-functional teams such as product managers, engineers, QA specialists, marketing experts, sales, and customer success teams to bring your design concepts to life.This position is hybrid, requiring in-office attendance at our Annapolis, Maryland office three times a week.Your ResponsibilitiesLead the design process by defining and prioritizing product design strategies based on user feedback, market insights, and business goals.Collaborate with diverse teams to develop and execute comprehensive product design plans, including user experience specifications and design documentation.Conduct in-depth market research and competitive analysis to uncover trends and opportunities for differentiation.Partner with engineering and product teams to create intuitive, user-friendly designs that meet both business and customer requirements.Manage the design backlog and prioritize tasks based on user impact and business value.Develop user personas, journey maps, and wireframes to effectively communicate design concepts.Drive product adoption by collaborating with marketing and sales teams on effective product positioning and messaging.

Join our dynamic team at Integrated Resources Inc., where we are dedicated to providing top-notch technical support solutions. As a Technical Support Specialist, you will play a crucial role in assisting our clients with their technical inquiries and troubleshooting issues efficiently. This position offers the opportunity to develop your skills in a fast-paced environment and contribute to enhancing customer satisfaction.

Join SonderMind, a pioneering platform in mental health care that is transforming therapy services by equipping licensed mental health therapists with state-of-the-art, AI-powered tools designed to enhance patient care. We are actively searching for empathetic and highly-qualified clinicians to become part of our growing network, where you can manage your own practice, retain your existing clients, and receive a consistent stream of referrals.At SonderMind, we recognize that effective mental healthcare hinges on having resilient and well-supported clinicians. Our platform aims to mitigate burnout and simplify your administrative tasks, enabling you to concentrate on what truly matters—your clients. We are dedicated to promoting relationship-driven care through ethically sound, human-centric tools that improve patient outcomes while alleviating administrative pressures.Why Join SonderMind?Flexible Schedule: Set your own hours and enjoy a balanced work-life dynamic. Sessions can be conducted through telehealth or in-person.Easy Credentialing: We simplify the credentialing process with major insurers, allowing you to accept insurance in just weeks, not months.Consistent Compensation: We handle all billing and guarantee bi-weekly payment for completed sessions, including for no-shows.Comprehensive Support: Seamlessly integrate your existing clients and receive new referrals. Our thoughtful client matching system personalizes your caseload, backed by a dedicated account manager to assist in your practice growth across diverse specialties.No Hidden Fees: There are no fees or membership charges to provide care; all features, tools, and resources are complimentary.Advanced AI Tools: Overcome burnout and prioritize your clients. Our secure, clinically developed AI instruments reduce administrative burdens and keep clients engaged between sessions. This includes:AI Notes: Automatically generates editable, insurance-compliant clinical notes.Session Takeaways: Extend care between sessions by providing client-friendly summaries of essential insights.

Role Overview hellobackpack is hiring a Psychiatric Mental Health Nurse Practitioner to deliver mental health care for patients throughout Maryland. This position supports both in-person and telehealth services, making care more accessible across multiple locations. Locations Annapolis, MD Baltimore, MD Bowie, MD Columbia, MD Dundalk, MD Elkridge, MD Ellicott City, MD Frederick, MD Glen Burnie, MD Hagerstown, MD Laurel, MD Rockville, MD Salisbury, MD Silver Spring, MD Towson, MD Woodlawn, MD Remote Clinical Practice - Maryland What You Will Do Provide comprehensive mental health care to individuals across Maryland Use telehealth tools to increase patient access and convenience Support patients in improving their mental well-being

Role overview The Senior Systems Analyst at Luminis Health in Annapolis, MD acts as a bridge between business operations and information technology. This position centers on analyzing and improving systems across various departments to boost efficiency. The analyst interprets business challenges, translates them into actionable information requirements, and connects IT with the wider organization. Leadership and a commitment to high standards in information services are important for this role. Main responsibilities Define and document testing requirements for new or updated software, including systems, reports, and applications. Develop comprehensive test plans and coordinate testing activities across multiple platforms. Assess existing systems in line with the strategic Informatics plan, recommending improvements that align with organizational objectives. Deliver user support for centralized systems, ensuring seamless integration and reliable information flow between applications. Collaborate with end-users to understand their needs. This includes evaluating data dictionaries, writing custom reports, programming, supporting application development, managing projects, and assisting with the creation and coordination of training materials and sessions. Act as the primary support contact for assigned applications. Troubleshoot issues, maintain accurate data flow between systems, and oversee related projects. Requirements This position requires strong analytical skills, leadership qualities, and a dedication to delivering high-quality information services. Experience working with business and IT teams is important for success.

Role overview The Senior System Analyst at Luminis Health plays a key role in connecting organizational strategy with practical information system solutions. Based in Annapolis, MD, this position works across multiple departments, translating business needs into effective IT actions. The analyst acts as a bridge between technical teams and business stakeholders, requiring strong leadership and a solid grasp of core information system processes. Main responsibilities Define and document testing requirements for new or updated software, including systems, reports, code, views, tables, queries, macros, programs, and applications. Design and coordinate comprehensive test plans across different platforms. Review existing systems in the context of the strategic Informatics plan and recommend improvements that support organizational objectives. Provide user support for centralized systems and identify integration needs to ensure smooth information flow between applications. Work directly with end users to gather requirements. This may involve evaluating data dictionaries, writing custom reports, programming, developing applications, managing projects, and preparing requirement documents for both internal and external development. Assist in creating training materials and organizing training sessions for assigned modules. Act as the primary application support contact for assigned modules. Troubleshoot issues, maintain accurate data flow between systems, and oversee related projects.

Join our dynamic team at sosi1 as a Mid-Level Intelligence Analyst. In this role, you will leverage your analytical skills to gather, assess, and synthesize intelligence data, ensuring our operations remain at the forefront of the industry. You will collaborate with a diverse group of professionals, providing insights that drive decision-making and strategic planning.

Luminis Health seeks a Provider Productivity and Performance Analyst based in Annapolis, MD. This role works alongside clinical and medical group leaders to deliver analytics that inform provider productivity and compensation decisions. The analyst reports to the Chief Operating Officer, Clinical Enterprise, and plays a key part in supporting compensation models, evaluating medical group performance, and ensuring compliance with both regulatory and organizational standards. Role overview This position focuses on providing advanced analytics to help improve physician and advanced practice provider productivity. The analyst helps shape data-driven decisions that affect provider performance, compensation integrity, and broader clinical goals. Responsibilities include supporting the administration of compensation models and participating in the evaluation of medical group performance. What you will do Assess and recommend updates to provider compensation structures and incentive plans to promote consistency and reduce risk. Support the Chief Operating Officer during Physician Compensation Committee meetings by supplying data and recommendations. Interpret and analyze compensation terms in Provider Employment Agreements and Professional Services Agreements to ensure correct implementation. Deliver analytical support for Fair Market Valuation processes, verifying that compensation arrangements meet required guidelines. Work with service line and medical group leaders to conduct detailed analyses of provider compensation and productivity. Prepare, validate, and distribute quarterly compensation reconciliations according to employment agreements. Collaborate with external valuation firms and consultants on data collection, analysis, and documentation for Fair Market Value and Commercial Reasonableness reviews. Track and analyze compensation and productivity trends using industry resources such as AMGA, MGMA, and Sullivan Cotter.

The Supervisor of Information Systems Support at Luminis Health leads the IS Support Center in Annapolis, MD, with a focus on incident and asset management. This position manages a team of System Support Technicians, ensuring staff engagement and well-being while aligning daily operations with broader organizational goals. Both individual and team-based customer service play a key part in this role. Key Responsibilities Ensure the Helpdesk is staffed appropriately by using the organization's time and attendance systems and staying within budget. Supervise IS Support staff, monitoring performance to achieve departmental objectives. Review and recommend improvements to core IS processes, submitting proposed changes for leadership approval. Plan and assign resources to maintain continuous Helpdesk coverage for customer support needs, except for break/fix requests managed through Incident Management. Conduct annual performance reviews for Helpdesk team members and support their ongoing professional development. Team Leadership This role emphasizes staff engagement and well-being, encouraging a collaborative approach to customer service and process improvement.

Join the dedicated team at Morton Thomas & Associates, Inc. (AMT, Inc.) as a Transportation Construction Inspector. We are actively seeking professionals to assist with various projects across the Maryland State Highway Administration (SHA) District 5, which includes Anne Arundel, Calvert, St. Mary’s, and Charles counties. This is an exciting opportunity to become part of a company that embodies the close-knit culture of a small firm while benefiting from the extensive resources and technical expertise of a larger organization. Here, you will work closely with supportive management, engage in challenging projects, and have the chance to enhance your career. Don’t miss the opportunity to grow with AMT!

Role overview Atwell Group is hiring a Project Manager specializing in Survey and Mapping to support teams in Annapolis and Mitchellville, Maryland. This role manages projects from initial planning through completion, ensuring work meets client expectations, stays on schedule, and remains within budget. What you will do Direct survey and mapping projects, coordinating activities across team members Track project schedules and budgets, resolving challenges as they come up Collaborate with clients to clarify needs and maintain strong working relationships Support team members to deliver precise, high-quality survey and mapping results Locations Annapolis, Maryland Mitchellville, Maryland

About HA Sustainable Infrastructure Capital, Inc. HA Sustainable Infrastructure Capital, Inc. is a pioneering investment firm dedicated to sustainable infrastructure assets that facilitate the energy transition. With over $16 billion in managed assets, we strategically invest across diverse asset classes, including utility-scale solar, storage solutions, and onshore wind, as well as distributed solar and storage, renewable natural gas, and energy efficiency initiatives. Our expertise in energy markets and financial structuring, coupled with robust client partnerships, allows us to achieve superior risk-adjusted returns and significant environmental benefits. For further information, please visit hasi.com.Position Overview:We are looking for a dynamic Technical Chief of Staff who possesses outstanding communication and storytelling abilities, combined with strong technical and analytical skills. In this pivotal role, you will work closely with the Chief Operating Officer (COO) to drive strategic initiatives, craft compelling enterprise narratives, and manage high-impact projects. Approximately half of your responsibilities will involve technical and data-driven efforts—transforming analysis into actionable insights.

We are searching for a highly skilled Senior Manager - Technical Accounting to join our dynamic team at Hasi. In this pivotal role, you will lead technical accounting initiatives, ensuring compliance with all relevant regulations and standards. You will be responsible for overseeing complex accounting issues, providing guidance to the finance team, and enhancing our financial reporting processes.

Fairstead is a mission-driven real estate firm committed to creating affordable communities nationwide. With our headquarters in New York and additional offices in Colorado, Florida, and Washington DC, we manage a portfolio of over 27,000 apartments across 28 states. As an integrated owner, operator, and innovator, we unite development, construction, and property management under a single platform to deliver high-quality affordable housing on a large scale.At Fairstead, we believe that affordable housing should be thoughtfully designed, managed with professionalism, and operated responsibly. Our aim is to create and preserve homes that serve residents while also providing long-term value to communities, partners, and stakeholders. We challenge industry norms through a tech-forward and entrepreneurial approach to affordable housing. Beyond our core real estate capabilities, we offer innovative service lines designed to improve resident outcomes, strengthen communities, and enhance operational efficiency. We embrace digital transformation, data-driven decision-making, and emerging technologies, including AI, to establish scalable systems that support sustainable growth, all grounded in a culture of entrepreneurship, innovation, partnership, dedication, and integrity.The Recertification Specialist is responsible for reviewing all resident files within our portfolio, applying in-depth knowledge of regulatory requirements to ensure compliance standards are met. This role serves as the primary contact for overseeing compliance, addressing HUD concerns, and engaging with property management.

Role overview The Election Protection Organizer (Temporary) will help strengthen democratic participation in Maryland ahead of the upcoming election. This full-time position focuses on expanding and diversifying Common Cause’s volunteer network and membership across the state. What you will do Engage with communities throughout Maryland to recruit new members and volunteers. Support and participate in Election Protection programs. Deliver training sessions for Election Protection volunteers. Serve as the main point of contact for volunteers and members involved in these efforts. Work location and schedule Based in Annapolis, MD. Work from the office and travel within Maryland at least 2-3 days per week; daily travel may be needed during peak periods. Reports to the State Director of Maryland. This is a temporary position, beginning June 1, 2026 and ending December 15, 2026.

Role overview The Senior Compensation Analyst at Luminis Health in Annapolis, MD plays a central role in compensation analysis, program administration, and market evaluation. This position provides advanced analytical and consultative support for compensation program design, policy interpretation, and market competitiveness. The work supports alignment of compensation strategies with organizational goals and regulatory requirements. Main responsibilities Administer and maintain wage and salary programs, following established policies and best practices to support both internal equity and external competitiveness. Collaborate with leaders and HR Business Partners to create and update job descriptions that accurately reflect duties, responsibilities, and minimum qualifications for evaluation and classification. Conduct detailed market analyses using third-party survey data and internal benchmarks to assess job classifications and recommend appropriate salary ranges. Lead and participate in salary surveys, ensuring comprehensive data collection to evaluate and support the organization’s competitive position in the market. Analyze survey results and independently recommend market adjustments, including preparing cost projections and financial models for current and future fiscal years. Develop and maintain complex compensation models and tools to support salary structure design, retention analysis, incentive programs, and pay equity reviews. Oversee the annual merit increase process for staff and leadership, including timeline development, merit budget modeling, communication materials, and system validation. Contribute to the design, implementation, and management of variable pay and incentive programs that support organizational performance and recognize achievements. Develop and advocate for compensation policies and procedures to ensure compliance with all applicable federal and state wage and hour regulations. Accessibility Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

Luminis Health is hiring a Systems Analyst II in Annapolis, MD. This position focuses on supporting and enhancing information systems throughout the organization. The analyst works with minimal supervision and partners with teams to ensure systems align with business needs and operate smoothly. What you will do Work closely with colleagues in different departments to build strong working relationships and foster collaboration. Coordinate with project leads on planning, designing, developing, training, implementing, communicating, maintaining, and evaluating information system features. Share expertise with team members to help complete tasks successfully. Communicate clearly and with cultural awareness, making sure messaging aligns with project timelines and support requirements. Stay up to date on organizational and departmental goals, supporting them through daily responsibilities. Maintain current knowledge of software, research project needs, and provide guidance to support customers efficiently and cost-effectively. Look for ways to deepen understanding of the systems you support. Apply LEAN principles in daily work and take part in Value Stream Analysis or Rapid Improvement Events. Escalate issues when needed. Follow standard operating procedures for managing issues, changes, and access, while considering improvements as systems evolve. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform the essential functions of this role.

The Systems Analyst II role at Luminis Health supports and improves information systems with a focus on independent work and minimal supervision. This position is located in Annapolis, MD. Main responsibilities Work with colleagues and other departments to foster a professional, collaborative environment. Coordinate with project leads to plan, design, develop, train, implement, communicate, maintain, and evaluate new and existing information system features. Share technical knowledge to help the team meet goals efficiently. Communicate clearly, considering organizational context, and follow project timelines and support requirements. Align work with both organizational and departmental objectives. Stay informed about software trends, research project needs, and recommend cost-effective solutions for customers. Take initiative to expand understanding of supported systems. Use LEAN principles in daily work and participate in Value Stream Analysis or Rapid Improvement Events. Escalate issues as appropriate. Follow standard procedures for issue, change, and access management, and look for process improvements as systems evolve. Accessibility Luminis Health offers reasonable accommodations to help individuals with disabilities perform essential job functions.