Technical Support Analyst at Bandwidth | Raleigh

About Us: Bandwidth is a distinguished global software provider, recognized as a prior “Best of EC” award winner. We empower enterprises to create remarkable experiences through voice, messaging, and emergency services. Our reach extends to over 65 countries, encompassing more than 90 percent of the global economy. As the only provider of an owned communications cloud, we deliver advanced automation, AI integrations, global connectivity, and premium human support. Bandwidth is a trusted partner for mission-critical communications, serving the Global 2000, hyperscalers, and SaaS innovators! At Bandwidth, we value individuality and encourage our team members to be their authentic selves. Join us and #jointheband! What We're Seeking: The Research & Development (R&D) team at Bandwidth is pioneering the exploration and application of transformative technologies to shape the future of communication experiences. Our dynamic, agile, and T-shaped group delves into cutting-edge fields such as Artificial Intelligence and Machine Learning. We are on the lookout for a passionate AI/ML Engineer to join our vibrant team based in Raleigh, NC. If you thrive in a fast-paced, collaborative environment and enjoy rapidly iterating on ideas and prototypes, you will fit right in. You possess a startup mentality, are comfortable with ambiguity, and are driven by an insatiable curiosity to explore, innovate, and learn. If you are enthusiastic about leveraging advanced AI/ML techniques, particularly Large Language Models (LLMs), to address real-world challenges and influence future products, this is the perfect opportunity for you. This role requires full-time presence at our Raleigh office.

Who We Are:Bandwidth is an award-winning global software company dedicated to enhancing enterprise communications through voice, messaging, and emergency services. Operating in over 65 countries and serving more than 90% of the global economy, we pride ourselves on being the sole provider of an owned communications cloud that integrates advanced automation, AI, worldwide reach, and top-notch human support. Our solutions are trusted by Global 2000 companies, hyperscalers, and SaaS innovators for their mission-critical communications.At Bandwidth, we value individuality within our team—our BAND. We celebrate diversity and encourage our BANDmates to express their authentic selves. Join us and be part of the BAND!

Join Our Team:Bandwidth, an esteemed global software company recognized as a “Best of EC” award winner, empowers enterprises to deliver extraordinary experiences through voice, messaging, and emergency services. With a reach spanning over 65 countries and more than 90% of the global economy, we stand out as the sole provider of a proprietary communications cloud, offering advanced automation, AI integrations, global connectivity, and exceptional human support. Bandwidth is the trusted choice for mission-critical communications, serving the Global 2000, hyperscalers, and SaaS innovators!At Bandwidth, your individuality resonates when you join the BAND. We celebrate diversity and champion our BANDmates to embrace their authentic selves. #jointhebandInternship Overview:We are seeking a Software Development Intern to become a vital member of our Software Infrastructure team for Summer 2026. In this exciting role, you will help shape and enhance the “paved road” that allows our software to seamlessly transition from our keyboards to our customers. Your focus will be on creating tools and services that enhance the productivity and satisfaction of our Software Engineers.Unsure if you meet all the qualifications? We encourage you to apply and engage in a conversation! You should be comfortable writing code, utilizing a terminal, and sharing complex technical ideas with your teammates.Key Responsibilities:Design, build, and maintain Bandwidth’s software platform that supports our software engineers.Empower our teams to develop exceptional software efficiently.Create and uphold first-rate developer tooling.Significantly enhance build times and overall developer productivity.Contribute to making Bandwidth an outstanding workplace for software engineers.

Who We Are:Bandwidth is a recognized leader in the software industry, helping enterprises deliver superior experiences through voice, messaging, and emergency services. Operating in more than 65 countries and serving over 90 percent of the global economy, we stand out as the only provider with an owned communications cloud that offers advanced automation, AI integrations, global reach, and unmatched human support. Trusted by the Global 2000, hyperscalers, and SaaS builders, Bandwidth is at the forefront of mission-critical communications!When you join the BAND at Bandwidth, your individuality is celebrated. We embrace diversity and encourage our BANDmates to be their authentic selves. #jointheband

Who We Are:Bandwidth is a leading global software company, recognized with the 'Best of EC' award, dedicated to empowering enterprises to provide exceptional experiences through voice, messaging, and emergency services. Operating in over 65 countries and covering more than 90% of the global economy, we are the sole provider of an owned communications cloud that integrates advanced automation, AI capabilities, global reach, and top-tier human support. Bandwidth is the trusted choice for mission-critical communications among the Global 2000, hyperscalers, and SaaS innovators!At Bandwidth, we value your individuality as part of our BAND. We celebrate diversity and encourage our BANDmates to express their authentic selves. Join us and be part of something great! #jointhebandWhat We Are Looking For:We are in search of a Senior Analytics Engineer to act as a senior technical authority for our analytics data layer. You will be instrumental in driving scalable modeling patterns, governance, and performance across multiple domains. In this role, you will architect core datasets and semantic foundations, lead intricate cross-functional initiatives, mentor engineers and analysts, and establish engineering and governance patterns for AI agent development and lifecycle management. You will also provide analytics-facing leadership for Sigma Administration and Snowflake Administration, in line with senior expectations.

Bandwidth Inc. seeks a Product Analyst in Raleigh, NC. This position focuses on using data to inform product decisions and enhance the experience for users. Key Responsibilities Study market trends to spot opportunities and potential challenges for both current and future products. Gather and interpret feedback from users, providing insights that help improve products. Collaborate with teams throughout the company to refine and develop product offerings. Present findings and recommendations that help shape the product roadmap and guide strategic decisions.

Join Bandwidth as an Account Executive focused on SLED (State and Local Government and Education) in Raleigh, NC. In this role, you will actively engage with our clients to understand their needs and provide tailored solutions that enhance their communication capabilities. Your expertise will help drive customer satisfaction and contribute to our mission of delivering innovative communication solutions.

Who We Are:Bandwidth is an award-winning global software organization dedicated to empowering enterprises to deliver outstanding experiences through voice, messaging, and emergency services. With a presence in over 65 countries and serving more than 90% of the global economy, we uniquely provide a communications cloud that offers advanced automation, AI integrations, global reach, and premium human support. Trusted by the Global 2000, hyperscalers, and SaaS innovators, Bandwidth is the go-to partner for mission-critical communications.At Bandwidth, your individuality is valued as part of the BAND. We celebrate diversity and encourage our BANDmates to express their authentic selves. Join us with #jointhebandWhat You'll Do:Our leadership team is passionate about enabling their teams to craft exceptional software by advocating for best practices and strong principles. We foster dynamic environments where individuals can thrive, take creative risks, and grow.Attract and retain top talent eager to make a significant impact.Inspire and mentor engineers through meaningful one-on-ones, constructive feedback, and expert guidance that promotes technical growth and career advancement.Drive the culture that positions Bandwidth as an attractive destination for software engineers eager to perform at their best alongside talented colleagues.Own your impact from start to finish — guiding innovative design, ensuring development excellence, and maintaining smooth operations with proactive monitoring in production.Collaborate globally with diverse teams across various states, countries, and time zones, broadening your horizons and enriching your experience.Join us in a vibrant community where your ideas are valued, your skills are nurtured, and your work contributes to shaping the future.Are you enthusiastic about this position and its responsibilities, even if you aren’t entirely sure you meet every qualification? Do you feel motivated to help us achieve our mission? If you answered ‘yes’ to both questions, we encourage you to apply! Don’t miss the chance to be part of the BAND.

About Us:Bandwidth is a distinguished global software company recognized for its innovative solutions that empower enterprises to deliver superior communications through voice, messaging, and emergency services. Operating in over 65 countries and catering to more than 90% of the global economy, we stand as the only provider with a proprietary communications cloud that offers cutting-edge automation, AI integrations, worldwide reach, and exceptional human support. Bandwidth is synonymous with mission-critical communications, trusted by Global 2000 companies, hyperscalers, and SaaS innovators!Join Bandwidth and find your rhythm in our collaborative culture, where individuality is celebrated, and every BANDmate is encouraged to be their true self. #jointheband

Bandwidth Inc. is a global software company specializing in voice, messaging, and emergency communications. The company's cloud platform powers automation and AI integrations for organizations in over 65 countries. Bandwidth partners with Global 2000 companies, hyperscalers, and SaaS providers to deliver reliable communications at scale. Diversity and inclusion are central to the company culture, and every team member is encouraged to bring their authentic self to work. The Software Development Intern (Messaging) will join the Messaging Team in Raleigh, NC for summer 2026. This paid internship centers on hands-on experience with messaging technologies, including SMS, MMS, and applications such as WhatsApp and Facebook. Each intern is paired with a mentor who provides guidance, technical feedback, and support throughout the program. Bandwidth views this internship as a pathway for students interested in building a career in software development, with the potential for full-time opportunities after graduation. What you will do Develop and maintain APIs used by customers Participate in code reviews and provide constructive feedback Contribute to software architecture for new messaging solutions Work closely with product managers and engineers to prioritize and deliver messaging software Requirements Enrolled in a Bachelor’s program in Computer Science, Computer Engineering, or a related field Strong problem-solving skills and creativity Ability to design efficient and user-friendly solutions Collaborative mindset and a team-oriented approach Programming experience with a focus on writing clean, testable code Familiarity with Java and database management (AWS experience is a plus) Support and growth Interns at Bandwidth join a supportive and inclusive environment designed to foster both professional and personal development.

Role overview Bandwidth Inc. seeks an Applied AI Engineer to join its Raleigh, NC office. The position centers on developing AI solutions that strengthen communication technologies. As part of a collaborative team, the engineer will design, implement, and refine AI models for practical applications. What you will do Collaborate with cross-functional teams to gather and clarify project requirements Analyze data sets to guide and improve the development of AI models Design, implement, and optimize AI models to ensure strong performance and reliability Deploy AI-driven applications that improve user interactions with Bandwidth Inc.'s products Collaboration and impact This role involves frequent teamwork with colleagues from various backgrounds. The work directly influences how users experience Bandwidth Inc.'s communication technologies. Location This position is based in Raleigh, NC.

About the Internship Bandwidth Inc. is offering a Summer 2026 internship for students interested in both graphic design and artificial intelligence. Based in Raleigh, NC, this role places interns alongside experienced designers on projects that use AI in creative ways. What You'll Do Work with the design team on real projects that incorporate AI tools and techniques Create original, visually engaging graphics for various uses Collaborate with teams from different departments to deliver design solutions Gain practical experience using the latest AI-driven design software Who Should Apply Students or early-career designers interested in the intersection of graphic design and AI Those eager to learn new tools and expand their creative skills Individuals comfortable working in a collaborative, evolving setting This internship is a chance to build a portfolio with work that combines design and technology, while learning from a supportive team at Bandwidth Inc.

Join Bandwidth Inc. as a Senior VoIP Network Operations Engineer, where you will be at the forefront of our telecommunications innovations. In this pivotal role, you will leverage your extensive experience in VoIP technologies to manage, troubleshoot, and optimize our network operations. You will collaborate with cross-functional teams to implement solutions that enhance our service delivery and customer satisfaction.

About Bandwidth Inc. Bandwidth Inc. is a global software company helping enterprises deliver voice, messaging, and emergency services at scale. With operations in 65+ countries and coverage across more than 90 percent of the global economy, Bandwidth stands out as the only provider with a fully owned communications cloud. The platform features automation, AI integrations, broad international reach, and dedicated human support. Global 2000 companies, hyperscalers, and SaaS innovators rely on Bandwidth for mission-critical communications. Bandwidth values individuality and encourages team members to bring their authentic selves to work. Role Overview: Director of Strategic AI Partnerships This Raleigh-based leadership role reports directly to the Chief Strategy Officer. The Director of Strategic AI Partnerships will drive Bandwidth’s entry into the Generative AI and Large Language Model (LLM) ecosystem. The focus: establish Bandwidth as the essential voice platform for leading AI companies and build the company’s first voice data licensing program. Performance in this role is measured by the number and quality of formal partnerships secured with major AI organizations. The Director will act as the bridge between Bandwidth’s global network and next-generation AI voice applications. Key Responsibilities Market Engagement: Identify and connect with top AI companies (including OpenAI, Anthropic, Google, Meta, and others) and new innovators in real-time voice and LLMs. Position Bandwidth as the go-to platform for scalable, low-latency voice solutions. Data Licensing Strategy: Design and launch a framework for licensing Bandwidth’s voice data assets for AI training. Ensure ethical standards are met and commercial value is maximized. Strategic Partnerships: Build relationships with C-suite leaders, product heads, and research executives at partner organizations. Navigate complex structures to formalize partnerships. Product Feedback Loop: Represent AI customers internally. Gather technical requirements and pain points, then collaborate with Product and Engineering to accelerate improvements to AI features. Ecosystem Analysis: Track developments in the AI landscape and identify new opportunities for innovation and partnership.

Bandwidth Inc. is seeking a Solution Marketing Manager based in Raleigh, NC. This role centers on shaping marketing strategies for the company’s solutions and collaborating with multiple teams to deliver campaigns that connect with target audiences. Role overview The Solution Marketing Manager develops and executes marketing initiatives that highlight Bandwidth’s offerings. This position works closely with colleagues across departments to ensure campaigns are both creative and aligned with business goals. What you will do Work with cross-functional teams to design and launch marketing campaigns Contribute creative ideas and use analytical skills to drive product awareness Support efforts that increase engagement and support company growth Key skills Strong collaboration and communication abilities Creativity in campaign development Analytical thinking to measure and improve marketing impact

As an Infant Guide at Bandwidth, you will play a pivotal role in nurturing and guiding young infants in a supportive and enriching environment. Your responsibilities will include creating engaging activities, ensuring a safe atmosphere, and fostering developmental milestones.

As a Business Development Representative at Bandwidth, you will play a crucial role in driving our growth by identifying and engaging potential clients. You will utilize your exceptional communication skills to foster relationships and convert prospects into loyal customers. This position is perfect for individuals who thrive in a dynamic environment and are eager to make a significant impact on our business.

Join us at Ohana Child Development Center as a Substitute Teacher, where you will play a crucial role in fostering a positive and engaging learning environment for children. Your responsibilities will include supporting lead teachers, maintaining classroom management, and implementing lesson plans. This is a wonderful opportunity to make a meaningful impact on young learners while gaining valuable teaching experience.

Join our dynamic team at 360 IT Professionals as a Java Developer! In this role, you will leverage your expertise in Java and WebSphere to develop, maintain, and enhance our software applications. You will work collaboratively with cross-functional teams to deliver high-quality solutions that meet the needs of our clients.