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Technical Solutions Engineer at Arista Networks | Bengaluru

On-site Full-time

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Experience Level

Mid to Senior

Qualifications

The ideal candidate has a knack for troubleshooting complex and dynamic customer environments while balancing communication needs for each case. A strong analytical mindset and the ability to triage are essential. As we continually roll out new features and products, a strong aptitude for both learning and teaching is vital. Our engineers work closely with other Customer Engineering members and both Software and Hardware development teams in diagnosing issues and communicating them across multiple technical contexts. Therefore, exceptional written and verbal communication skills, along with a collaborative approach, are key. Solid understanding of the networking industry, products, and protocols. Minimum of 5 years of hands-on experience in designing, deploying, configuring, supporting, troubleshooting, debugging, and administering various network technologies.

About the job

Who You'll Collaborate With

The Technical Solutions Engineer (TSE) operates in a collaborative environment, providing support across all Arista products and the diverse network protocols and features encompassed by EOS. This role involves direct interaction with customers and collaboration with both software and hardware development teams as needed. The TSE team is responsible for conducting their own recreates within a dedicated lab environment.

By granting customers direct access to a high-level engineer, we enhance the support experience and elevate customer satisfaction.

Your Responsibilities

  • Address customer product inquiries through telephone or written, internet-based email.
  • Resolve customer issues encountered during installation, operation, maintenance, or product application and compatibility.
  • Utilize strong interpersonal skills and product knowledge to effectively respond to customer-centric activities.
  • Troubleshoot hardware and software issues, recommending corrective actions as necessary.
  • Document customer communications and recurring technical challenges to aid product quality initiatives and development.

About Arista Networks

Arista Networks stands as a leader in data-driven, client-to-cloud networking solutions for expansive data center, campus, and routing environments. With over $8 billion in revenue, Arista is a well-established and profitable company. Our award-winning platforms, which support Ethernet speeds of up to 800G bits per second, redefine scalability, agility, and resilience. As a founding member of the Ultra Ethernet consortium, we have deployed over 20 million cloud networking ports globally with CloudVision and EOS—our advanced network operating system. Arista is committed to open standards, making our products available worldwide directly and through partners. We celebrate the diversity of thoughts and perspectives each employee contributes. We believe that fostering an inclusive environment where individuals from varied backgrounds feel welcome is crucial for driving creativity and innovation.

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