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Technical Services Officer

Sika AGSingapore
On-site Full-time

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Experience Level

Entry Level

Qualifications

Candidate should possess a diploma in Civil Engineering, Chemistry, or a related field.

About the job

Technical Services & Support:

  1. Innovate and implement methods for preparing cured samples and sample blocks to provide robust technical support to the sales team and admixture business.
  2. Actively participate in delivering technical support, including conducting product training and demonstrations for the sales team, applicators, and end-users.
  3. Serve as a technical service provider to address customer complaints, conduct site visits, follow up, and prepare detailed investigation reports.
  4. Perform site visits to ensure systems are executed correctly and meet customer expectations.
  5. Foster positive working relationships with applicator customers, conduct quality assessments, and evaluate competence through practical assessments.
  6. Offer expert technical support to the sales team and customers throughout the pre- and post-sales processes.

Product Application & Development:

  1. Assist in product development and production optimization initiatives to align with business objectives.
  2. Provide technical guidance and assistance to customers regarding product applications and troubleshooting, collaborating with sales personnel and conducting lab tests to enhance customer product knowledge.
  3. Responsible for the precise preparation of samples in accordance with product formulations for laboratory evaluations and customer requests.
  4. Deliver technical advice related to admixture products to internal staff, aiming to elevate the organization’s technical competencies.

Additional Responsibilities:

  1. Maintain comprehensive records of all in-house and external test data to ensure traceability of critical information. Analyze test results, report findings, and propose recommendations for improvements as necessary.
  2. Ensure adherence to safety practices at all times.
  3. Maintain cleanliness and proper upkeep of lab tools and equipment after each use, ensuring the laboratory is tidy following testing activities.
  4. Manage the revalidation of expiring admixture products.
  5. Communicate with independent laboratories and external parties regarding testing for all company products.

About Sika AG

Sika AG is a global leader in specialty chemicals, renowned for its innovative solutions in bonding, sealing, damping, reinforcing, and protecting within the construction and automotive industries. With a presence in 103 countries and over 400 manufacturing facilities, Sika is committed to sustainable advancements in the construction and transportation sectors, employing more than 33,000 skilled professionals worldwide.

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