About the job
Technical Services & Support:
- Innovate and implement methods for preparing cured samples and sample blocks to provide robust technical support to the sales team and admixture business.
- Actively participate in delivering technical support, including conducting product training and demonstrations for the sales team, applicators, and end-users.
- Serve as a technical service provider to address customer complaints, conduct site visits, follow up, and prepare detailed investigation reports.
- Perform site visits to ensure systems are executed correctly and meet customer expectations.
- Foster positive working relationships with applicator customers, conduct quality assessments, and evaluate competence through practical assessments.
- Offer expert technical support to the sales team and customers throughout the pre- and post-sales processes.
Product Application & Development:
- Assist in product development and production optimization initiatives to align with business objectives.
- Provide technical guidance and assistance to customers regarding product applications and troubleshooting, collaborating with sales personnel and conducting lab tests to enhance customer product knowledge.
- Responsible for the precise preparation of samples in accordance with product formulations for laboratory evaluations and customer requests.
- Deliver technical advice related to admixture products to internal staff, aiming to elevate the organization’s technical competencies.
Additional Responsibilities:
- Maintain comprehensive records of all in-house and external test data to ensure traceability of critical information. Analyze test results, report findings, and propose recommendations for improvements as necessary.
- Ensure adherence to safety practices at all times.
- Maintain cleanliness and proper upkeep of lab tools and equipment after each use, ensuring the laboratory is tidy following testing activities.
- Manage the revalidation of expiring admixture products.
- Communicate with independent laboratories and external parties regarding testing for all company products.

