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Technical Program Manager, Quality and Reliability at Harvey

HarveySan Francisco
On-site Full-time $200K/yr - $275K/yr

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Experience Level

Manager

Qualifications

QualificationsProven experience in technical program management or a related field. Strong understanding of software development processes and methodologies. Excellent communication and collaboration skills. Ability to analyze data and drive decisions based on metrics. Experience with incident management and reliability best practices.

About the job

Why Choose Harvey?

At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are innovating comprehensively. By harnessing advanced agentic AI, a robust enterprise platform, and extensive industry expertise, we are transforming the future of critical knowledge work.

This is an extraordinary opportunity to contribute to a generational company at a pivotal moment in its journey. With over 1,000 customers across more than 58 countries, exceptional product-market alignment, and the backing of esteemed investors, we are rapidly scaling and creating a new category in real-time. The challenges are ambitious, the standards are high, and the potential for growth — personally, professionally, and financially — is unparalleled.

Our team is intelligent, driven, and passionately committed to our mission. We operate swiftly, with intensity, and take true ownership of the challenges we face — from initial ideation to long-lasting results. We engage closely with our customers, from leadership to engineering, working collaboratively to resolve real issues with urgency and care. If you flourish in uncertainty, strive for excellence, and aspire to help shape the future of work alongside colleagues who elevate the standard, we welcome you to join us in building something exceptional.

At Harvey, we are scripting the future of professional services today — and we’re just getting started.

Role Overview

We are in search of a Technical Program Manager, Quality and Reliability to lead cross-functional initiatives aimed at enhancing quality, reliability, and operational excellence at Harvey. You will be the key steward of Harvey’s product quality, collaborating closely with Engineering, Product, and Operations teams to identify and rectify critical gaps in test coverage, release safety, incident management, and system observability. You will uncover reliability risks and work with Platform teams to implement broad improvements, focusing on establishing repeatable and scalable reliability frameworks as Harvey experiences hyper-growth.

Your Responsibilities

  • Oversee end-to-end release management, ensuring timely, high-quality product launches through seamless coordination across all teams in a dynamic environment.

  • Introduce and uphold change safety standards, including risk assessments, rollback procedures, feature flags, and bug bashes to minimize regressions and customer impact.

  • Drive horizontal reliability initiatives aimed at enhancing test coverage, observability, and incident response preparedness.

  • Establish, track, and report on reliability metrics (e.g., change failure rate, MTTR, SLI), propelling a culture of continuous improvement.

About Harvey

Harvey is at the forefront of transforming legal and professional services through innovative AI technology and a comprehensive enterprise platform. With a rapidly growing customer base and strong industry support, we are defining the future of work.

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