About the job
Why Choose Harvey?
At Harvey, we are revolutionizing the landscape of legal and professional services. Our approach is not just incremental; we are innovating comprehensively. By harnessing advanced agentic AI, a robust enterprise platform, and extensive industry expertise, we are transforming the future of critical knowledge work.
This is an extraordinary opportunity to contribute to a generational company at a pivotal moment in its journey. With over 1,000 customers across more than 58 countries, exceptional product-market alignment, and the backing of esteemed investors, we are rapidly scaling and creating a new category in real-time. The challenges are ambitious, the standards are high, and the potential for growth — personally, professionally, and financially — is unparalleled.
Our team is intelligent, driven, and passionately committed to our mission. We operate swiftly, with intensity, and take true ownership of the challenges we face — from initial ideation to long-lasting results. We engage closely with our customers, from leadership to engineering, working collaboratively to resolve real issues with urgency and care. If you flourish in uncertainty, strive for excellence, and aspire to help shape the future of work alongside colleagues who elevate the standard, we welcome you to join us in building something exceptional.
At Harvey, we are scripting the future of professional services today — and we’re just getting started.
Role Overview
We are in search of a Technical Program Manager, Quality and Reliability to lead cross-functional initiatives aimed at enhancing quality, reliability, and operational excellence at Harvey. You will be the key steward of Harvey’s product quality, collaborating closely with Engineering, Product, and Operations teams to identify and rectify critical gaps in test coverage, release safety, incident management, and system observability. You will uncover reliability risks and work with Platform teams to implement broad improvements, focusing on establishing repeatable and scalable reliability frameworks as Harvey experiences hyper-growth.
Your Responsibilities
Oversee end-to-end release management, ensuring timely, high-quality product launches through seamless coordination across all teams in a dynamic environment.
Introduce and uphold change safety standards, including risk assessments, rollback procedures, feature flags, and bug bashes to minimize regressions and customer impact.
Drive horizontal reliability initiatives aimed at enhancing test coverage, observability, and incident response preparedness.
Establish, track, and report on reliability metrics (e.g., change failure rate, MTTR, SLI), propelling a culture of continuous improvement.

