About the job
Role overview
Ebury is hiring a Technical Operations Engineer for its Mexico City office. This hybrid position requires four days onsite and one day remote each week. The role is part of the support engineering team, focusing on operational support throughout the company’s technology systems.
Responsibilities
- Troubleshoot problems with applications, services, and infrastructure reported by users of Ebury’s internally built systems.
- Verify and document technical issues and bugs to keep tracking and escalation accurate.
- Manage incidents, communicate with stakeholders, and coordinate with development teams as needed.
- Work alongside Software Engineering to define support workflows and monitoring for new products and projects.
- Collaborate with trusted vendors to resolve service-related events.
What Ebury offers
- Recognition and rewards for impact in a results-driven, growth-focused organization.
- Emphasis on excellence and high-quality work.
- Personal responsibility with the freedom to own tasks.
- An inclusive, collaborative culture that values diversity and supports all team members.
- Ongoing professional development through career mapping, regular performance reviews, and training.
Location and work schedule
This position is based in Mexico City. The hybrid work model includes four days in the office and one day working from home each week.
