Technical Operations Engineer

Role overview Ebury is hiring a Technical Operations Engineer for its Mexico City office. This hybrid position requires four days onsite and one day remote each week. The role is part of the support engineering team, focusing on operational support throughout the company’s technology systems. Responsibilities Troubleshoot problems with applications, services, and infrastructure reported by users of Ebury’s internally built systems. Verify and document technical issues and bugs to keep tracking and escalation accurate. Manage incidents, communicate with stakeholders, and coordinate with development teams as needed. Work alongside Software Engineering to define support workflows and monitoring for new products and projects. Collaborate with trusted vendors to resolve service-related events. What Ebury offers Recognition and rewards for impact in a results-driven, growth-focused organization. Emphasis on excellence and high-quality work. Personal responsibility with the freedom to own tasks. An inclusive, collaborative culture that values diversity and supports all team members. Ongoing professional development through career mapping, regular performance reviews, and training. Location and work schedule This position is based in Mexico City. The hybrid work model includes four days in the office and one day working from home each week.

Join our dynamic team at inetum2 as a Technical Support Engineer, where you will play a crucial role in providing exceptional support to our clients. This position requires a deep understanding of technical troubleshooting and customer service.

Join our dynamic team at Arketa as a Technical Support Engineer, where you'll be the cornerstone of our customer service excellence. In this role, you'll troubleshoot technical issues, provide solutions, and ensure customer satisfaction. We are looking for a proactive individual who thrives in a fast-paced environment and is passionate about technology and helping users.

Join Vonage as a Technical Support Engineer where you will be the frontline for our customers, ensuring their technical issues are resolved promptly and efficiently. Your role will involve diagnosing and troubleshooting software and hardware problems, providing top-notch customer service, and collaborating with the engineering team to enhance our products. With your expertise, you'll help us deliver exceptional experiences to our clients.

Ebury is hiring a Technical Support Engineer for its Mexico City office. This hybrid role combines four days onsite with one day remote each week. Role overview The Technical Support Engineer will join a support-focused engineering team. Collaboration with specialists across different business areas is a key part of this position. The work centers on providing technical support to help keep business operations running smoothly. Work environment The team values innovation, practical problem-solving, and open collaboration. Ebury encourages team members to contribute ideas and develop their skills within a supportive environment. Location details Based in Mexico City Hybrid schedule: 4 days onsite, 1 day remote

Join AlertMedia as a Technical Support Engineer and be at the forefront of enhancing customer experiences through exceptional technical assistance. In this role, you will work closely with clients to resolve their issues, provide expert advice, and ensure seamless operation of our communication platform.

Datadog is in search of a visionary and results-driven Director to spearhead and expand our Technical Support Engineering (TSE) division across the Latin America (LATAM) region. In this pivotal role, you will enhance our regional support operations, cultivate high-performing teams, and uphold operational excellence as we navigate our rapid growth trajectory. You will oversee a team of managers and support engineers in LATAM, collaborating across departments to ensure outstanding customer success and maintain consistent global standards. At Datadog, we cherish our office culture—the relationships and collaboration it fosters and the innovative spirit it inspires. We embrace a hybrid work model, allowing our Datadogs to achieve a work-life balance that suits their individual needs.

Join our dynamic team at Teltonika Networks as a Networking and IoT Technical Support Engineer in Mexico City, Mexico. In this pivotal role, you will collaborate with internal teams and clients, offering technical expertise to tackle complex networking challenges while supporting the integration of Teltonika's innovative products into customer solutions.Our networking solutions business unit specializes in manufacturing cutting-edge industrial and enterprise connectivity equipment, including routers, switches, gateways, and modems. Our devices are at the forefront of Industry 4.0, Smart City initiatives, and Green Energy projects, providing unparalleled connectivity in the most demanding environments.At Teltonika, you have the opportunity to enhance your technical skills and advance your career within a rapidly growing global IoT organization, working with state-of-the-art networking technologies.Your responsibilities will include:Engaging in pre-sales and post-sales communications with local market customers, both in-person and remotely.Independently resolving technical issues related to customer configurations, firmware/software, and other sources.Serving as a crucial link between Teltonika Networks' R&D/HQ and clients, facilitating the resolution of intricate technical challenges.Utilizing Linux-based operating systems, industrial protocols, and various networking services and protocols, including occasional interactions with third-party peripherals.Conducting training sessions for employees and clients on our products and solutions.

Join Cloudflare as a Technical Support Engineer specializing in Application Performance. In this dynamic role, you will be pivotal in ensuring optimal application performance for our users. Your expertise will help diagnose and resolve complex technical issues while collaborating with cross-functional teams to enhance our services.

Role Overview Vonage is looking for a Technical Support Engineer focused on the Voice API. This role is based in Mexico City. The engineer will serve as the first point of contact for clients, helping them navigate and resolve technical issues with Vonage's communication solutions. What You Will Do Respond to client support requests related to the Voice API. Troubleshoot and resolve technical problems to maintain reliable service. Work to improve customer satisfaction by providing clear solutions and guidance. What You Bring Strong technical problem-solving skills. Ability to explain complex technical topics in a clear, helpful way. Experience supporting APIs or communication platforms is a plus.

At Serve Robotics, we are transforming urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. Our robots are designed to navigate congested streets, making deliveries available to a broader audience and supporting local businesses.The Serve fleet has been successfully delivering joy to merchants, customers, and pedestrians across major cities like Los Angeles, Miami, Dallas, Atlanta, and Chicago. We are looking for passionate individuals who can help evolve robotic deliveries from a fascinating novelty to a seamless, everyday occurrence.About UsWe are a team of seasoned professionals from the tech industry, specializing in software, hardware, and design, united in our mission to create the future we envision. Our focus is on addressing real-world challenges using robotics, machine learning, and computer vision, all while ensuring an exceptional user experience. Our diverse and agile team thrives on collaboration and respect, believing that complex problems are best solved together.Role OverviewAs the Senior Reliability Operations Engineer, you will be pivotal in enhancing operational reliability across our regional operations. You will oversee incident response, manage escalations, and provide Tier 2 support for both robotic and cloud systems. This role involves developing and refining runbooks, automations, and operational processes, working closely with product engineering and Site Reliability Engineers (SREs). You will act as the regional incident lead, ensuring timely resolution of issues and clear communication with all stakeholders.Your ResponsibilitiesAct as the primary incident lead during your region's operational hours, coordinating technical investigations, centralizing communication, and engaging relevant engineering and SRE teams for escalations.Address escalations from Tier 1 support, utilizing runbooks, metrics, logs, and system diagnostics to troubleshoot and resolve issues or escalate to Tier 3 as necessary.Create and maintain runbooks, workflows, and operational documentation to ensure consistent responses to recurring issues, collaborating with product teams to enhance coverage over time.Develop, maintain, and enhance automation scripts and tools to streamline common remediation processes, improving response times and minimizing manual operational tasks.Utilize metrics, logs, and tracing tools (like Grafana/Prometheus, GCP Monitoring, OpenTelemetry) to proactively identify issues, validate system behavior, and drive continuous improvement in detection methods.

Role overview AECOM seeks a Senior Engineer / Specialist in Operational Security and Cybersecurity based in Mexico City. The main focus is safeguarding infrastructure and digital assets throughout the organization. Key responsibilities Create and refine security strategies that align with AECOM’s goals. Apply operational and cybersecurity measures to protect critical systems and sensitive data. Maintain compliance with industry standards and regulatory requirements in all security practices. Location This position is located at AECOM’s Mexico City office.

At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. This technology is designed to alleviate street congestion, expand delivery reach, and support local businesses.Our fleet has successfully engaged customers, merchants, and pedestrians across major US cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the delivery landscape. We are on the lookout for passionate individuals eager to elevate robotic deliveries from a novel concept to an everyday reality.About UsWe are a team of experienced professionals from the tech industry, specializing in software, hardware, and design. Together, we are committed to building a future that harnesses robotics, machine learning, and computer vision to solve real-world challenges while prioritizing end-user experience. Our agile and diverse team thrives on collaboration and respect, believing that the best solutions come from working together.As a Reliability Operations Engineer, you will enhance the operational reliability of our robotic and cloud systems. Your role will involve managing Tier 2 escalations, refining operational workflows, and conducting technical investigations during daytime hours in your region. You will collaborate closely with senior engineers, product teams, and Site Reliability Engineers (SREs) to tackle issues, improve processes, and ensure system robustness. You will play a vital role in incident response, providing timely updates and effective coordination across teams.

Join our dynamic Operations team at darwin-ai, where your passion for technology and customer service will shine! We are seeking an enthusiastic AI Operations Executive who is keen on leveraging artificial intelligence to create innovative solutions for our clients. This position is perfect for individuals who enjoy blending exceptional customer service skills with technical knowledge to develop AI assistants that drive business growth.Key Responsibilities: Manage the onboarding process for new client accounts. Engage with existing clients to identify new use cases, communicate updates, and support their business development using our tools. Deliver technical assistance to clients regarding the AI solutions implemented.

ALTEN México brings together more than 600 engineers and specialists to deliver technology solutions and product development for clients in automotive, energy, aerospace, banking, insurance, telecommunications, multimedia, and rail. The company supports a wide range of projects, encouraging collaboration and professional growth. Role overview This Mid-Level Technical Test Manager position is based in Mexico City. The role centers on coordinating technical testing for complex projects, ensuring that testing activities are thorough and aligned with project goals. Main responsibilities Oversee technical issues from identification through resolution across assigned projects. Collaborate with team members to define project scope, plan requirements, and estimate testing timelines. Identify risks and communicate status and results in meetings and written reports. Define and monitor testing activities to ensure comprehensive coverage. Analyze testing data in Jira and generate key performance indicators (KPIs). Lead Scrum events to keep the team coordinated and on schedule. Identify and manage hardware dependencies for complete end-to-end testing.

About PayJoyAt PayJoy, we are committed to transforming lives through financial empowerment. As a pioneering credit provider, we focus on serving underprivileged populations in emerging markets, helping them achieve financial stability and prosperity. Our innovative secured credit technology creates pathways for new customers to access the credit system, enabling them to enhance their quality of life. With our point-of-sale financing and credit card services, we empower our customers to embrace micro-entrepreneurship and navigate challenging times. Leveraging advanced machine learning, data science, and anti-fraud AI, we have positively impacted over 18 million customers as of 2025, all while maintaining strong profitability for sustained growth.About the RoleThe Merchant Operations Manager focusing on Operational Excellence is vital to our mission. This role is responsible for streamlining processes, enhancing operational efficiency, and ensuring strategic alignment across various projects. Key responsibilities include governance, resource management, performance measurement, and continuous improvement, utilizing agile methodologies and project management best practices to drive success.

Role Overview Nielsen is hiring a Technical Account Manager II in Mexico City. This role focuses on building strong relationships with clients and helping them get the most from Nielsen’s technology and solutions. The position involves guiding clients through technical questions and making sure our services support their business goals.

Join Stripe as a Risk Operations Associate in our User Policy Operations team, where you will play a pivotal role in safeguarding our platform and ensuring a seamless user experience. You will be responsible for analyzing risk-related data, implementing user policies, and collaborating with cross-functional teams to mitigate potential threats. This is an exciting opportunity for individuals who are passionate about risk management and operational excellence.

Join our dynamic operations team at Scale AI, where you will play a pivotal role in optimizing our processes to drive revenue and ensure our commitments to customers are met with exceptional quality and timeliness. Your expertise will be crucial in managing our supply operation funnel by developing and implementing innovative solutions, tools, and processes in collaboration with cross-functional teams, including Customer Operations, Product Operations, and Product Managers.In this role, you will tackle unprecedented challenges, demonstrating relentless determination to achieve outstanding results through pilots, tests, and experiments. Your ability to devise creative solutions will be essential in overcoming bottlenecks. This unique opportunity blends operational responsibility with significant influence over our critical outcomes, positioning you at the core of Scale's daily operations. We are looking for a scrappy, analytical, and empathetic individual who is focused on results and has the drive to inspire others.Key Responsibilities:Develop and implement key operational processes that are critical to our success.Oversee the daily delivery of customer commitments, ensuring satisfaction.Establish an effective feedback loop involving frontline teams, product development, strategy, and customers.Work collaboratively with various stakeholders to enhance processes for both new and existing customers.

We are looking for a dedicated Support Engineer to join our team at inetum2. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met effectively and efficiently. You will work closely with cross-functional teams to troubleshoot issues and implement solutions, contributing to the overall success of our projects.