About the job
Join our dynamic team at Vatica Health as a dedicated Technical Implementation Manager, where you will spearhead enterprise customer implementations from onboarding to successful go-live. In this pivotal role, you will act as the primary technical and project management liaison, collaborating closely with customers, onboarding and customer success teams, as well as internal implementation resources and offshore product development teams.
Your mission is to oversee the complete implementation lifecycle, with an emphasis on data onboarding, validation, integration, and fostering customer adoption to ensure they derive value swiftly and sustainably.
Key Responsibilities:
Customer Implementation & Project Ownership
- Serve as the main point of contact throughout the onboarding and implementation process, cultivating trusted relationships with enterprise clients.
- Develop and manage comprehensive implementation plans that include timelines, milestones, dependencies, and risk mitigation strategies.
- Lead initiatives around change management related to data, workflows, and implementation processes.
- Coordinate with cross-functional teams to ensure timely go-lives and minimize time-to-value for customers.
Technical Implementation & Data Management
- Collaborate with clients to finalize essential business decisions related to their data hierarchy and measures.
- Guide customers through the data onboarding process, ensuring all data requirements, validation, and integration lead to clean and accurate historical and incremental data.
- Review and validate data files, confirm mapping logic, and identify any data quality or formatting issues.
- Investigate and resolve data-related challenges during pre-implementation utilizing structured analysis and validation techniques.
- Act as the bridge between customer-facing teams and offshore product development and technical support teams.
Communication, Training & Enablement
- Translate complex technical concepts into clear and actionable insights for both technical and non-technical stakeholders.
- Conduct implementation training, workshops, and create documentation to enhance customer adoption.
- Maintain and enhance the knowledge base articles, standard operating procedures (SOPs), and educational resources.
Continuous Improvement & Cross-Functional Collaboration
- Manage incident triage during implementation, driving continuous improvements.

