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Technical Enablement Engineer [16h-00h]

BlueCatBelgrade
On-site Full-time

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Experience Level

Experience

Qualifications

Bachelor's degree in Computer Science, Information Technology, Networking, or a related field. Proven experience in technical support or customer success roles, particularly in networking or IT environments. Strong understanding of network performance metrics, QoS, traffic analysis, and security protocols. Excellent communication skills, with the ability to translate complex technical ideas into clear, actionable insights. Experience with training or enabling customers in technical products is a plus. Ability to identify and address technical adoption risks proactively.

About the job

Join the LiveAction team as a Technical Enablement Engineer, where you'll be pivotal in driving customer success and product adoption. In this role, you will work closely with clients and Customer Success Managers (CSMs) to bridge the technical gap between our innovative solutions and customer environments. As a trusted advisor, you will guide clients in maximizing the value of LiveAction through hands-on support, enablement sessions, and tailored technical training. If you thrive on customer interaction, enjoy crafting compelling technical narratives, and excel at simplifying complex networking concepts, this is the ideal opportunity for you.

About BlueCat

At BlueCat Networks, we believe in empowering organizations through innovative solutions that enhance network performance and security. Our partnership with LiveAction provides a unique Network Intelligence platform that turns complex data into actionable insights. Together, we enable enterprises to optimize their network operations, streamline threat response, and improve overall business outcomes. Join us in our mission to deliver robust and secure network environments that drive success.

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